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November 2023 by Cynthia Kozak
Took my car in for a complimentary maintenance check. Service did an oil change, tire rotation, etc. It was completed quickly. My appointment was at 8:00 and my car was finished by 10:00. I didn't even get a chance to use the loaner they gave me. Well done.
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November 2023 by Carlwyn Eguia (Carl)
“The folks at Meade Lexus of Lakeside were great to work with “Rob is Very informative, friendly and fair. This is what we hoped for. We love our SUV and we loved our purchasing experience at Meade Lexus of Lakeside. Literally the easiest and most stress free car buying experience we could have ever imagined! We were amazed with everything Meade Lexus of Lakeside offered and will definitely recommend them to anyone we know who is in the market for a car! Thanks for a great experience!
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November 2023 by Jawad Khan
Excellent service. Good Customer service and on time. Would have provided a five star if we have been offered Goodwill policy discount on Waterpump repair on 2017 RX350 since this is the first time I was visiting the dealership so there was a business opportunity there. Hope they will rectify that.
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November 2023 by Prashant Javkar PJ
I recently bought an older Lexus SUV from this dealership. They were very transparent about the condition and history of the vehicle showing me the Carfax records as well as the records from their own service center. There was no pressure to buy and they worked with me on a lower price. Jeremiah Brown was the sales guy and Michael was the sales manager I dealt with. I also ended up buying an extended warranty for the vehicle directly from the dealership. Overall a very good experience.
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November 2023 by Julie Wineman
Love, love, love my new hybrid Lexus 350h suv! First car I have bought in 35 years and Rob made the experience seamless. Got my beautiful car today with a huge red bow on top!!! Happy Birthday to me??
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November 2023 by Lara Davis
This dealership is amazing. Their staff are friendly and absolutely professional. I had my car in for service and was so impressed I chose them when it was time to turn my lease in.
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November 2023 by Scott Berkseth
Meade Lexus of Lakeside rocks. 5 star customer service that immediately made me feel part of the Lexus owner community and family. A special thanks and kudos to Jeremiah, Mike, and Brandon for making my first Lexus purchase a pleasure and memorable one.
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October 2023 by G R
Before arriving at the dealership, we called to see if the car that we had found on line was available. The phone was answered promptly and professionally. When we arrived, we were greeted when we approached the the dealership door. Once we were inside we were immediately taken care of by Mike and Eddie. The used car we looked at was very clean. The sales experience was very easy and quick. When we picked up the car, Anthony went over all the available options and setting up defaults such as the memory seats to radio stations. He explained what every button does in the car. I would higly recommend this dealership.
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October 2023 by sam furton
Walking into the dealership I was amazed at how clean the showroom was, how organized everything looked, it felt very welcoming. The sales Staff made it super easy to pick out the right vehicle that suited my needs for my family. They had the exact RX I was looking for in stock! After getting an awesome deal the sales manager Mike and Joey both came over to introduce themselves and personally thank me for the business and welcome me into the Lexus Family. Truly an exceptional experience from start to finish! I know where I’ll be buying vehicles from in the future! LOVING MY RX!!
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October 2023 by Zak
Overall service was great. I went in for a warranty related concern and it was swiftly taken care of. My main issue is with the warranty work itself. I went in for a timing cover leak. They were quite fast with their work, but it showed as well. The leak was not cleaned and the bare minimum was done to take care of the issue. How are you supposed to monitor if the leak is fixed if the entire area that is covered in oil and grime was never cleaned? So now I need to figure out how to clean the oil off so I can monitor if the leak was fully addressed with the warranty fix.
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September 2023 by SHAA-ISTA WILCOX
The manager Mr. Fortuna saved the day! We started out with a misunderstanding when the NX 200 that I thought we agreed upon was sold to someone else the following day without warning. I had all but wrote this dealership off but my husband talked me into calling them back. After calling back and expressing my disappointment to my salesman Gabe, he contacted the manager Joe Fortuna and Joe completely rolled out the red carpet. Not only did he apologize profusely, he offered me the 2024 NX 350 for the price of the pre-owned NX 300 that I wanted initially. Joe and Dominique understands the importance of making the car buying experience the best possible experience for the customer. I am a new business owner this year and as my business continues to grow, I plan on upgrading in a few years with Lexus of Lakeside! Kudos to Joe, Dominique and Gabe for turning a rocky situation into a spectacular experience! I walked out today with my first brand new car in over 25 years and its all because these guys cared enough to make it happen! It's Lexus forever for me and my family!
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September 2023 by Zhifeng Kou
They promised to give me loaner car. By the time I arrived, they asked me to wait. I waited 2.5 hours to just change oil. Everything is over prized. Just adding some additives, which costs several dollars by yourself, would cost at least $35. Not really worthy of my time and payment.
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September 2023 by Gordon Averbach
I took my 2023 Rx 500 Intoday for the five thousand mile service. As usual they did an excellent job!! I also had a minor problem with my lexus app. Anthony in the technology department And a couple, other young men had The problem solved almost Immediately!! I've been buying cars at lexus of lakeside since 1992.WHY-- Because the service is always fantastic!!
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September 2023 by Lawrence Ancypa
Received email from Lexus financial on my end of lease options. Went to Meade Lexus to find out 1st hand what they could do for me. I was treated great and got all the information I needed. Went back to look at a new RX-350 and ended up going home in it. The whole process was very good and I was treated great.
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September 2023 by Daniel Boomer
Attentive sales persons, more than one immediately came to us as we stepped through the door. It just so happened that just what we were looking for had just arrived that day. We handed over a down payment and picked it up 2 days later. The orientation process was pleasant and thorough and we were told if ever we needed to call and ask questions they would be happy to help. Start to finish was outstanding!
