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February 2024 by Clemence Servonnat
Good selection but really overpriced for a second hand store, especially in the clothing section. $15 for a simple shirt with no tags, $13 for skirt... Only the book and mugs section is worth it.
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February 2024 by Delaina Goodloe
Omg, this place has had so much stuff. I went there last night in a practical blizzard to get something for my daughter that she needed for an event. There were 4 people working at the store. Hannah, Jenny, Laurie, and Micheal. Everyone of them helped me at one time or another and provided excellent customer service. I have been to other Salvation Army's and service was no where near as good as it was here. I would highly recommend this store. It's very large and has a very large amount of products at great prices. Seriously, every employee there went above and beyond helping me find what I needed. I hope I put the store manager's name on here,she had to help with pricing on some items and she was so sweet. So extra kudos to her. Thank you for your help. Delaina
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February 2024 by Kristine Keelin
Over priced! People are looking for deals! Some clothes are more than what I’d pay new!
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February 2024 by Sarah Clare
All The Salvation Army charge too much for the free stuff they get. I really hate this store anymore. The attitude they have every time I'm in this store. This store has changed as well. Take newer pictures. I'm done going into this store. They don't even give you the red bag discount. 3rd time for me. If I didn't have to get any stars. I wouldn't give you any stars.
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January 2024 by Carol Miller
This store is ridiculously over priced. The clothes are mostly out of date.
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January 2024 by Walter Villasis
get me out of trouble
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December 2023 by Maelca Duncan (MAELCA)
It’s really good lots of selection and they give 25%off for military I like it here they have lots of stuff
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December 2023 by Melanie Cochrill
Great selection. Be careful with the tags. They are really bad about not tagging things and then telling you they won't sell it because there's no tag. Also, be very careful trying on things. If you accidently make the tag come off while trying something on, you should probably just give it up. They'll tell you no tag means no sale. Shawls are not clothing and are not included in 5 for $5 sales.
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October 2023 by Janelle Chuckran
I have been shopping at this salvation army for years..... They recent upped all their prices on everything. When I was school shopping they had kids jeans for $14 not even new with tags.... Yesterday while I was browsing, several times I had notices new with tags items with the original price sticker and the salvation army prices is nearly 2xs what the original price range said. These items were given to your organization, yet you are pricing people out of being able to afford USED ITEMS. Y'all really need new price adjustments. $70 for a 24in painting that's really just a print... I've seen $40 shoes. If I wanted to spend those prices I'd go to a regular store not a thrift store.
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August 2023 by J M.
I went on teacher/student discount day. I was told I need to provide my teaching certificate/diploma because they thought my school ID was not valid! Seriously? I was embarrassed and truly shocked by what I heard your staff request! I've never had anyone treat me with such disrespect! I am a special education teacher! All 3 of the employees which included a manager were all talking crap about me! I thought Salvation Army was about reaching out to people in need. I've donated half my house to Salvation Army but I will never ever step foot in it again! Stay away from the Utica store! No one ever should be treated the way I was treated. Salvation Army better start doing a better job of their management and truly rude staff!
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August 2023 by Javonte M.
sure they have good prices but why is it that the staff instead of helping customers all they did was complain and count down their drawers then head to the back leaving someone who's being trained out by themselves with a line all the way toward the back of the building.
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July 2023 by Morgan M.
Michael was cool, but most of the employees walked past me as I was standing at the jewelry counter ringing the bell 7 times. When I finally got someone to help me the lady was rude.
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May 2023 by Lexidahbest
My girlfriend bought 2 bears from here and found bugs in those bears. The bugs invested her room. She finally found out where the bugs were coming from. It was Atleast 2 months since she has had those bears. Wash your stuff animals and clothes. It’s disgusting. I loved this Salvation Army but now I don’t. (Edit: While trying to file a complaint, the staff was extremely rude, and kept interrupting me while i was trying to explain. She complained to me about how I was JUST filling a complaint even though the bugs weren’t super noticeable and there weren’t that many during the first week or so of having the stuffed animals)
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May 2023 by Txxx Xxxx0xx
I bought comforters I was in there shopping for clothes. My experience was longer then I expected I had to wait in line. All of the registers were not being worked at. I used my patience though. I'll be giving you (whoever you are/a worker) a call later. Thanks for the last items and probably future.
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May 2023 by Marie Q
This is a nice thrift store, large and spacious, clean and organized. I didn't see any items that seemed particularly overpriced. I wish I was in this area more often.