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December 2023 by Bryce L.
great place to buy bulk and there isn't a lot of people. the huge benefit they have over Cosco is that they have the app where I can scan and go and not have to wait in line. the only negative is that they have very pushy people trying to get you to get a gift card/ credit card.
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September 2023 by Randa S.
DON'T come to this location! The management is very unprofessional, staff are extremely rude. I ordered a delivery and got charged for it and never received my order and no one there helped me! Every time I called they put me on hold for at least 20 mins after that they either hung up or if they answer they say I don't have enough informations!!!!
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June 2023 by Tshwarelo Matswa
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May 2023 by Tulip O.
Everything is good in there and the best is the app and how easy is to pay without going through the lines and wait. The best idea ever.
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April 2023 by SeanMelissa K.
This review is for Utica location only. This store is managed very very poorly. Yesterday I watched a sample server start screaming at a customer for no apparent reason. On the way out we noticed the cafe had only one employee working the counter, while 20 people waited in line forever. Ironically I watched several people just stand around all over the store, meanwhile this cafe employee is unable to keep up while Sams club upsets customers. Then, early this am I ordered a TV. The unit is in stock yet they can't pull it for days. Told me I can either pull the stock myself, or wait till the decide to do it. I just ordered the same TV from Best Buy next door, it's ready in less than hour. Be careful Sams Club, people may take business elsewhere.
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February 2023 by Ebony Williams
The staff is very friendly!!
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November 2022 by Dave P.
The foodcourt area is dirty. The tables are almost never clean and the service is slow. I wonder when the last time the health control came in and did a surprise check.
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November 2022 by Fabio Del Grande
Wish I could give zero star. DO NOT LOSE YOUR TIME AND MONEY coming here. Had a long wait for the tires to come available at the store and after that, during the installation Sam's Tire & Battery from Utica-MI damaged both sides of the rocker panel. Had to take to a collision shop to fix it after the damage. Lots of headaches for what should be a simple work with the proper skilled people.
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October 2022 by Caesar Khuzmy
My mother went there three weeks ago to change all her four tires for her Honda CRV, they told her they're gonna order them and advised her to come the next Friday to change them, she went there the following Friday they said the guy that works here forgot to order the tires, and told her to come the next Friday she went there yesterday (Friday) they said we don't know how to turn the car on! my mom showed them how to turn it on which is how you turn every car on! then they said oh it's too late today come tomorrow! she went today, they finally changed the tires but they didn't balance them! I called them and asked them why you didn't balance the tires! their response was the wheels are beat up!! the car was driving just fine with the old tires but with the new tires the wheels are beat up!!! long story short, this is the worst place to change your tires at, every single employee in this place needs to be fired. don't go there to change your tires.
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September 2022 by Olaf Erdmann
DO NOT COME HERE. The purchasing of the tires was great. However the installation was a mess. They have a team of 3 people that can’t put one tire correctly. What was an appointment that should have taken 45min to 1 hour resulted in a 2 hour ordeal, because the incompetence of the workers that put tires backwards, and just stood there on their phones laughing and fooling around instead of correcting the job. I understand times are tough to find quality workers, but I would go to Belle tire or some place similar, to avoid any headaches.PS: They use impact tools to put your lug nuts back on, meaning they have no idea how to work on cars. Go to a shop that uses torque wrenches so you can drive your car safely.
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August 2022 by Olaf E.
DO NOT COME HERE FOR TIRES OR ANY MECHANICAL WORK. The purchasing of the tires was great. However the installation was a mess. They have a team of 3 people that can't put one tire correctly. What was an appointment that should have taken 45min to 1 hour resulted in a 2 hour ordeal, because the incompetence of the workers that put tires backwards, and just stood there on their phones laughing and fooling around instead of correcting the job. I understand times are tough to find quality workers, but I would go to Belle tire or some place similar, to avoid any headaches
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June 2022 by Jeffery O.
Always used Costco up till I heard about a special $8.00 membership deal at SAM's Club. I stood in line for 25 min to basically hand them $8.00.. Then was pushed repeatedly to open up a charge. I repeatedly said NO! Just want the advertised $8.00 membership deal please. That resorted in the download of.. what has to be the worlds worst phone app. It constantly glitched out as I was just trying to put address and pay information causing Me to repeatedly having to restart the entire process. I build P.C's and do computer coding.. This App was the poorest excuse for a phone App in "Design" that I have ever seen. Like when Your entering credit card information "should NOT BE the exact time it gets all wanly and glitchy.. However that was not the worst part of My visit to the Utica store it was a B**** name Cindy who was mouthing off to My 80 year old Mother as she asked for help .., This is boarding on going from a bad review to Legal Action.
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June 2022 by Aaron T.
I haven't had the attentive and quality service from an optical team as I had here in years. Highly recommend!
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June 2022 by Charles B.
Received full membership just two days ago thanks to a military mother behind the Service desk who explained the deference. It was a "no brainer"! Also, after hearing my "very serious suggestion :) " about placing artificial turf on the very large open space in front of the Service area for old men like myself in order to practice our putting. she said she could not possibly make such a suggestion to management. I asked why not? She answered with a great sense of humor---".Well, First, according to Civil Rights laws in the U.S. we would have to include women, who immediately would beat the hell out of you, Second, there would such a crowd that it would create a fire problem, and Third, you old bastards can't drive these carts any where near as well as a women. In fact they should ban all you from driving them at all and instead assign you a you a women driver to take you to where ever you want to go!." I thanked her for the wonderful welcome to Sams club and asked her if all the women who work here are as intelligent as she is and she said "Yes" and the only reason we allow men to work here is because we have to!. I told her I would never ask a question again in this store and quickly drove away. To my amazement, I found the floors so clean you could eat off them. I saw it was the men doing the work and the store was so organized it looked light a huge millatary operation. You cannot make a mistake even if you tried. I have never seen such a humongous inventory like this and now know why there are always so many helicopters in the Utica area. However, I do have one complaint and it is a serious one. Upon leaving the store you have another checkpoint. I was amazed to learn that management ( all the brilliant Harvard grads) has decided to let go anyone caught shoplifting! No name, no arrest, no nothing! I worked many years ago in Security for the J.L. Hudson Co. and with the Harper Woods Police Dept. They were here within seconds, arrests were made, and off to court we went. All you need here is to let these thugs out the door, have a Utica Police car waiting at the exit, and word would get out on the street so fast that this "problem" would end instantly. So Sams is asking for this "problem" and its not your workers fault, they must do what their told to do or else. And since they all seem to be women they all know how stupid this is but can't say anything. All of your workers are the best I have ever seen and they all are proud and happy to be working here. I will now be a regular shopper here at Sams. Not just because I am only 39 (forty years in a row) and a few miles away doesn't mean I am only here because of all the women who work here. Like the "Godfather" said---"Its strictly business". p.s. I am not from Cal (are you kidding?) I live in Shelby Township who have the finest Police force any where ,as I know from personal experience when 12 of them showed up a my front door step last Jan.after a 911 call. I was in shock and almost had a heart attack but God was I proud them after they had to search the house looking for what they were told was a "man with a gun and a threat to Franklin Meadows. Instead they found me cleaning my Violin and 5 other Violins in the living room. ( I am a retired Mo Town Violinist who played backup for all the the wonderful stars at Hitsville and Mo Town) as they were the best days of my life. Where did they ever get Cal.? Maybe because I supported that unknown Movie actor ? )
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May 2022 by Jeffery G.
Great place. I wish they would stop moving stuff around. They made some recent upgrades that make things a little better and easier to shop. they have been out of stock on a lot of things, but that isn't Sam's fault. Supply chain is broken everywhere.
