Shell is a popular mobility retailer known for its quality fuels and unique customer experience. With around 12,000 fueling stations across the U.S., it serves about 8 million customers daily. While the gas station offers various services, feedback from customers highlights a specific employee, Autumn, as a standout feature. Many reviews emphasize her warm and friendly nature, noting that she brings joy to the station, often accompanied by her cats. Customers appreciate her ability to connect with them personally, making their visits more enjoyable. Despite the positive experiences with Autumn, some reviews point out that the store's inventory is lacking, with many snacks being expired and a desire for more products, including a coffee machine. Customers express their love for the atmosphere created by Autumn and the cats, which makes them return. Visitors recommend checking for a little red bug outside to ensure Autumn is present, as her kindness and service significantly enhance their experience at Shell. Overall, the station is recognized for its friendly service, especially from Autumn, even though improvements in product availability are needed.
