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October 2023 by Lauri W.
Used White Star in Feb 23 for a LARGE household move-in. They moving men were exhausted at the end of the day and just stopped honoring the "room" designations on the boxes. Many boxes ended up in the basement storage area in a mountain. I am disabled. I can't climb steps. And I can't get the boxes upstairs. When I asked the company in writing to send a guy back out to get those mislaid boxes back up, they said only if I paid their guys the going rate and there would 'have' to be a team of two. They only offered to waive their required destination (travel) charge. They also did not provide the proof I requested that their guys were actually 'given' the tip that I provided when I paid my bill on my credit card. The guys gave me reason to believe that this is an issue with White Star workers. Also most of the workers were "pick-up help" rather than professional movers. Only the crew leader was experienced and professional. The others required constant direction from him. They also lifted and held my refrigerator on it's back to get it into the kitchen, rather than remove the doors to clear the counter. A big no-no with refrigerators. They dropped it coming down, and put a good 3" goudge in the kitchen hardwood floor. When I raised these issues with management, I only requested remedy on the the misplaced boxes, and proof that the tip was paid out by the company to the workers. No proof was offered. It took me TWO letters over five weeks and the threat of a bad review to even get a return call. And the customer service person who called tried to worm out of responsibility with these excuses: "You signed off on the walk through saying everything was okay." (Of course I did. The crew was EXHAUSTED and wanted to go home. I wasn't going to hold them up while I looked through over 300 boxes and items they'd moved.) And they told me too much time had passed between my move and my bringing the problems to their attention. (How does that change anything? It was only after going many months scratching my head wondering why I couldn't find this or that or the other, before I discovered the problem.) I told the rep that a company should never try to beg off on a customer's legitimate complaint. She said, "Well, this is all I can do. Sorry." and the call ended. I can sum up my experience in one word: Unprofessional.
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September 2023 by Mary C.
Beware!!We have no choice but to label White Star Movers as a bait and switch operation and Eric Czygan as dishonest. They made what should have been an easy move into an absolute nightmare.Eric Czygan was at our place, reviewed our belongings ( many of which we took over ourselves), gave us an estimate, and a date for the move. On the day of our move three young men showed up with a truck that probably should've been sufficient but within an hour they told us the truck was too small and that they needed another truck and another person. We were their mercy. One of the young men even told us that White Stardoes this often.The move continued for many more hours than was necessary, some of our furniture was damaged, and we ended up tipping these young man after feeding them two different meals, quite a bit of money because we felt sorry for them at almost midnight. We contacted WhiteStar as soon as possible and of course, despite many attempts and contacts they have never had the courtesy or professionalism to respond. Our bill ended up over $2000 more than was originally estimated. ( They required our credit card # the day before!) We want to warn anyone who is going to use white star, beware!
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July 2023 by Amy G.
Bryant and Colin from White Star movers out of the Shelby Twp location were amazing!!Very friendly, professional, on time explained everything perfectly. Broke down all the charges. Easy to talk to, easy to deal with. I would totally recommend them and White Star movers!! Moving is a stressful event and they made it be smooth as silk.Thanks guys, a job well done.Jim Boizcuk.
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August 2022 by Kris K.
White Star was recommended by our realtor and they did not disappoint. We did our own packing. White Star moved our 4-bedroom home 20 miles north in less than 8 hours. They were patient and kind as we decided where to put things. Nothing was broken or scratched. Even better? They were much less expensive than my other quotes.
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July 2022 by Nicole E.
I saw two movers in our rental property and they left the moving blankets on the landing between the floors during a move. I noticed the moving blankets were not neatly laid out and were bunched up and easy or trip over. I saw the same crew leave after the move-out and leave the same moving blankets behind where they were left, bunched up on the landing for people to trip over.
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March 2022 by Charmain T.
Huge thank you to Bobby and Taezon! Your professionalism and hard work did not go unnoticed. You were on time and went above and beyond my expectations! You were very careful with my furniture yet moved quickly! I will definitely use White Star movers in the future because of you both!
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February 2022 by Adam Dippel
Leo and Jake came out and made quick work of my Mothers move. They were efficient, polite, and professional. They work as a team in harmony and know exactly how to manipulate objects and weight with the space available. With such a difficult job, they still maintain positive mental attitudes. Great job guys.
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February 2022 by Connie A.
Professional crew and office staff. My move was so much easier than I expected. The 3 man crew of Will, Bobby and sonny went above and beyond to help with the move. They were careful and respectful of my items and my home. Recommend them highly.
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January 2022 by Bruce Barclay
We were impressed with their professionalism and friendliness from the start of our move to the end. Leo, Dan, Mario and Jordan did a fantastic job moving all of our belongings. They were very hard working, respectful and courteous. Definitely would highly recommend White Star!!!
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January 2022 by Tabitha Horton
Leo and Will did a great job with our delivery. They were fast, professional, and arrived early.
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December 2021 by Amanda B.
So glad our friends recommended White Star Movers to us! We moved ourselves from Chicagoland to Lake Orion in November, but wanted movers to unpack our truck and just carry our stuff up to a two-story apartment; Stan and Steve were phenomenal! Not only did they do a professional job unpacking our truck, carefully navigating a tight entryway, they were kind enough to make sure the labeled boxes went into the correct rooms! They even checked in with us before they left, to see if we decided we'd like the furniture in a different spot, or anything moved around before they left. They were in and out in short order and were so professional. Highly recommend White Star, and we will definitely be using them again when we buy a house in the near future! Thanks Stan and Steve, you guys were EXCELLENT!
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November 2021 by Damon H.
I highly recommend this place for your move. They did a fantastic job on our move. They were on time, professional, and reliable.
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October 2021 by Zak Rusak
10 out of 10! I highly recommend White Star Movers! Very professional in every way. Trent and Dillen were perfect! They took care of everything and handled with care! This is your moving company. Look no further!
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October 2021 by Meredith Sue
Ben Slavin and Leo were fantastic, careful and quick! They made this move so much easier for us. From start to finish it was flawless. Great employees for the company.
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September 2021 by Krystal R Evenson
Tae, Ben W. and Bobby did a great job moving me back to my home town. Great customer service and friendly. Great rates and they insure your furniture while it's being moved! Thanks again! Krystal Evenson
