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June 2023 by R Chellson
Professional and friendly, I'd use them again. Oh ya, also on time.
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April 2023 by Rob D
My item was received within the predicted time and no damage. Easy to deal with.
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February 2023 by Kyle Sundstrom
Never show up when they are supposed to be there. Tons of excuses
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January 2023 by TIM Wallace
They have delivered several of my appliance to me and they have been incredible. The dispatchers that call are professional and helpful. The driver that delivers in our area has been helpful and the most polite guy. I am sorry I did not catch his name.
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October 2022 by Jeremy Gee
Ok they forgot half my things
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September 2022 by Brett Evans
Fast and efficient
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March 2022 by Nick Jackson
Great drivers
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January 2022 by Dan Drum
I do like ABF however the Grand Rapids Terminal is terrible. Customer service is awful and "John" the manager has a million reasons as to why they cannot follow suite with ABFs other terminals. Ask for a 1 hr call ahead to ensure someone is there for the delivery and the drivers think its funny to pull up and then send the texts or dont call at all. Most drivers are arrogant and uncarring from that terminal and one can only assume that comes from the top. From not sticking to delivery times, call aheads to dropping a pallet in front of the buisness door and driving away. This has been going on for YEARS and I have had enough. There are many choices of carriers in the GR area, choose wisely.
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June 2021 by Steve Kroll
ABF is a great LTL shipping company. Their Upack service is a great way to move from state to state to state.
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December 2020 by Paul Keifer
Just dumped a pallet blocking my driveway and garage, left a bunch of loose packing materials strewn about my yard. Holes in boxes, clearly not handled carefully.
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June 2020 by Laura Batey
Use them for work. Fast, courteous service. Easy to use, willing to help solve problems.
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June 2020 by Jershon Inc
Easy to request a pickup. Top-notch professional drivers. Pleasure to work with.
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February 2020 by Amanda Hiestand
Package was delivered a week late. It was a scheduled delivery we had to sign for and unload. We had the day set up and were told we would receive one hour notice of the delivery. My husband rushed home from work when we received our hour notice. An hour and a half into waiting for him to show up we called and they said he left a specific location 15min ago and was headed straight to us. It should have taken 20-30min max for him to get to us from that location. Over 2 hours later we are still waiting and called again and we’re told HE WENT ON LUNCH! Meanwhile my husband’s work is calling wondering where he’s at because this was supposed to take an hour max! Extremely rude. Not prompt. Also liars. Still currently waiting on our package once he’s done on lunch. Fingers crossed it’s not damaged and that it actually arrives!
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May 2019 by John
I live in Downtown Grand Rapids so it can be difficult for freight companies to do deliveries, however ABF handled the situation perfectly. From the person I spoke to on the phone at dispatch, to the guy driving the truck doing the delivery, the whole experience was a breath of fresh air. Both were extremely courteous and helpful to my situation. I would highly recommend ABF freight to anyone based on my experience.
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December 2017 by Brian Klein
They did a awesome job getting my shipment here in great shape and very very friendly employees
