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April 2024 by Kelsey O.
I don't think I've ever written a review before but my experience at Americas Bride was frustrating and disappointing so here I am telling my story. I bought my dress off the rack, that experience was fine. They have a good selection of dresses and the price was fair. The dress did have missing beads on the straps and a small hole in the back. Before I bought the dress they said they would fix those areas at no extra charge. That sounded great to me. I bought the dress in December and am getting married in June. Nicole, the consultant, told me to bring back my dress in March so they could fix those areas. March comes around and I drop my dress off and ask how long it'll take to make those small changes bc my wedding was now 3 months away and I was going to need the dress to get other alterations done with a different seamstress. I was told it would be done in a couple weeks. A couple weeks go by and I call the store multiple times because they are hard to get ahold of and don't pick up the phone very often. The dress wasn't done (I doubt it was even started at this point) and I was told it would be done within the week. Well another week goes by and I call again and it's still not done. So I give them ANOTHER week and drive to the store to figure out what's taking so long. Guess what, still not done. Once at the store I told them I would need the dress back in a couple days bc by this point I'm now 5 weeks away from my wedding without my first official alteration appointment done. Couple days later I go to pick up the dress and the hole was never fixed. I was told the beading was fixed but on closer examination there was still spots it was missing. So basically they held my dress for 6 weeks without doing a whole lot of anything and now I'm scrambling to make sure the new seamstress has time to do the alterations I was planning on needing plus the ones this store never did but said they would. I thought this store would have been better since they put on the fashion show for the west Michigan bridal expo. Hopefully other brides have a better experience.
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December 2023 by Sarah Butler
I came in with 17 days until my wedding. Frantic to find a new dress that would fit me since my current one didn’t. Americas bride worked with me to find a dress I could take out that same day and helped me to feel beautiful in my honest to god dream dress. I received so many compliments on the dress at our wedding!
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November 2023 by jada woods
Jen was amazing. She is knowledgeable about dresses and gave great tips on the best way to put them on. I found my dream dress today and she helped along the way. Will recommend this shop to friends!
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November 2023 by Jacque Leigh
Jen was so accommodating, and SHE found my dress for me. I tried on about ten. When I finally told her what I was looking, she went away briefly, and came back with the dress I bought. She was so kind and generous with ideas for my vail too! Thanks Jen! ❤️
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October 2023 by Megan Nickerson
Madison HillardNo other word explains this place but amazing, the staff, dresses, all of it. So helpful and made me feel so loved. Being a bigger girl it’s always been hard for me to feel good in my own skin. But today, I felt like a princess. Cried 6 times finding this dress. It’s more than perfect. Thank you Bridal Gallery for making this such a wonderful experience.
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October 2023 by Sheri Smith
Love the price options!!! Knew the styles i liked and found plenty of dresses in each style I wanted in my size. Helpful and knowledgeable staff! Would recommend to any bride! I got my dress on my first appointment and walked out obsessed with my dress!
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October 2023 by Clare McCoy
Jen was wonderful! She helped with all the hard stuff. Great prices, first visit only $500! This applies to every dress here. Brand new, never worn before dresses. I’m amazed and delighted.
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October 2023 by Erica Villegas
The Bridal Gallery is a sister store to America’s Bride and a much smaller store, but the most beautiful wedding dresses! We worked with Jen and she was absolutely amazing to work with. She already had 4 other brides that chose their dresses from this location before we walked in.
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September 2023 by Lucy Gruber
I was looking for a very specific set of detachable sleeves from a designer that America's Bride carries, so I could custom add them to my dress. As soon as I called, Nicole delivered exceptional customer service in figuring out if they could full-fill my request. She was timely and courteous in helping me put together my dream dress. Always grateful for such good and genuine customer service!
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August 2023 by Gabby Deno
First of walking into the shop, it’s absolutely magical. Many off the rack options on sale & a variety of dresses to order. The atmosphere was very professional yet all the employees made you feel comfortable. Nicole was awesome with helping assist. She was very genuine and eager to help. Made the whole process smoother. The seamstress (I believe that’s her title), went out of her way and measured me for alterations even though it was last minute. Overall very professional& friendly employees.
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June 2023 by Kenneth Adams
The experience at the Americas bride in walker was amazing. The owner guided us through the process of getting fitted for our suits which she made it simple and easy. Also the price to rent at the bridal shop was very reasonably priced. The shop was clean and quiet witch took away the stress of completing the process. I can't wait to get my suit for Kendall and Story's wedding in August.
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June 2023 by Tiffany B
I had such a great experience with America's bride. They have a huge selection of dresses at a variety of prices. The owner Jennifer is so sweet and helpful and I cannot say enough amazing things about their seamstress Colleen. Not only is she incredibly affordable, but she's soooo good at what she does, and was so much fun to work with. All my friends told me not to get my dress adjusted through the bridal shop because of cost. I'm so glad I didn't listen. Colleen was half the cost of what I budgeted for and she made my dress fit perfectly in all the right places despite being a curvy girl with a small chest. Go to America's Bride ladies, they won't disappoint!
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April 2023 by Jorian S.
DO NOT GO HERE.Now that I got that warning out there let me tell you my story...I went to America's bride weeks before I was even engaged because we knew the direct we were heading and that we were gonna have a shorter engagement, so I went as soon as possible to start the process of buying the dress. (We had a four month engagement Jan-May 2023)The reason for picking this store was because they had a specific dress I wanted to try on. (It ended up being the dress I bought.)I was in aw of how pretty the store was and everything! The consultants name was Nicole. ((REMEMBER HER SHE IS IMPORTANT FOR LATER)) I paid for the dress and was told the dress was in stock and would be ready in two weeks! (I knew I was going to alter that back so the timeframe was perfect to get the work done before the wedding) Little did I know what lie ahead.First of all I got little to no update from the store on my dress. Horrible communication.Secondly, I called and finally got through and was told my dress now would be arriving after my wedding!!! Ummm what?!?After a ridiculous amount of phone calls it arrived in TWO MONTHS, not two weeks. That's not even a little close to the assured date.Thirdly, I called so many times and got sent to voicemail or dial tone nine times outa ten. And when I finally would get someone they did nothing to problem solve, fix it or comfort me. One time the consultant Nicole even complained over the phone TO ME about how it's not her fault it's the store owners fault. That is incredibly unprofessional.So after that whole ridiculous fiasco I finally went in to pick up my dress. I was so ready to be done with this place. We went into the dressing room and while in there changing we heard Nicole and another lady (who looked like the owner but I truly don't know who it was) bad talking a client who had called about issues about her dress and said she couldn't get through on the phone. One, it is extremely inappropriate to talk about a client like that and two, I 100% believe the client. Because I NEVER COULD GET THROUGH!!As frustrating as that was to hear them we tuned them out and continued. So we finally go to try it on and...it doesn't fit! Not like a little doesn't fit. We are talking FIVE inches from closing in the back!!! (Yes five inches. I measured.) The hurtful thing was, I had actually lost weight over the two months. I was devastated.So we called the consultant Nicole in to help fix it. She said and I quote, "There is no way I'll have time to order her a new dress in time," she had been very persistent up to this point that my time frame for getting a dress was ridiculous (keep in mind I came before I was engaged). I understand, it's quicker for bridal, but you gotta work with what you got. Just do your job and help me. And then she proceeded to say something that ended up proving it was her fault all along. She said, "I measured you, I don't know why it doesn't fit." This woman looked at me when I came into the store that first day, never measured me, incorrectly ASSUMED my size and cost me a $1,800 dollar mistake because of it. SHE NEVER MEASURED ME! And right on cue with her "helpfulness" she followed up with, "I don't know what you want me to do about it." YOUR JOB!! I wanted you to do your job.There was no trying to help or make amends on the store's part. I had already paid in full and they were ready to wash their hands of me and be done.So I had to walk out of there humiliated, sickened and stressed out of my mind because of these peoples decisions. I paid $1,800 for a dress I couldn't even wear.Thankfully I found a kindhearted seamstress who spent hours and hours working on the dress so I could have something to wear (I didn't have funds for another dress). If it wasn't for the wonderful lady I would have had no dress and no confidence on my wedding day.So you can do what you want. But now you have been warned. Don't let the lights and pretty dresses fool you. It's no
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April 2023 by Rachel Dobb
A wonderful store. I have handled most of my bridal clothing needs here. Lots of beautiful dresses and accessories. And a very calming atmosphere.
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March 2023 by Cecilia Gasca
Disappointed with the 1 minute experience I had with my family here. We walked in looking for a prom dress. We were immediately approached by an employee who looked like she was dressed to leave the store. She asked if she could help us with anything. We asked if they could show us the prom dresses and they shortly replied no. She said that they didn't have any? Although it's advertised on their website that prom dresses are available January-May. As we pulled out of the parking lot we saw the same employee walking across the parking lot. It seemed to us that she just didn't want to deal with us. If that were the case I wish she would have directed us to someone that would have been happy to help us. The store was beautiful inside but the atmosphere and dismissal of the employee we encountered was disappointing.
