-
March 2024 by JKan157
Had the battery I needed for a vintage Harley, great service!!
-
December 2023 by Casey Jonrs
Since buying a battery here I have been bombarded with text messages from Batteries Plus.
-
October 2023 by Chad Winker
Came here at 4:35, about half an hour before the closing time on the door and phone and the lights are on, doors are locked and sign is off.
-
August 2023 by John Van Tholen
Brought in a AA rechargeable battery for my landscape lighting and asked for a replacement. Sold me a $12 battery that lasted 2 days. Brought it back and turned out what I was sold was not rechargeable. No refund or exchange offered, only a smirk from the guy behind the counter.
-
July 2023 by Azar002
Phone screen broke June 30th, called on July 1st about getting it fixed. Answering machine said store was closed even though Google said it was open. Called again on July 3rd. Was told new screen had to be ordered and would arrive the week of July 9th. Called the store on July 11th. Was told the screen couldn't be ordered until that day, July 11th, because of the July 4th holiday seven days earlier. Was told the screen should now arrive on July 15th. Called on July 15th. The answering machine said the store was closed even though Google said it was open. Received a call on July 21st saying the screen had arrived. Dropped the phone off on July 26th. Called on July 27th to see if it was repaired. The answering machine said the store was closed even though Google said it was open. Called on July 28th. The new screen had been installed, then uninstalled with the broken screen reinstalled. The reason given was because the phone could not make calls or send texts, so the sim card must be faulty. Store was notified that there was no sim card in the broken phone, therefore no way to make calls. Store agreed to then install the new screen a second time. Picked up the phone July 29th. $260 and 4 weeks to replace a screen on a 5 year old phone.
-
May 2023 by Eric G
The good: the individual helping me was very friendly. He also seemed to have a good knowledge of the products.The bad: I've never seen such a dirty and disorganized Batteries Plus store. The rugs look like they havent been changed in months. The floor and all fixtures and products are covered in a layer of dust. You can see tracks on the floor where people walk vs. the dirt.Product shelves were messy, empty, and disorganized. The counter area was messy, and the service area had various items all over the place.The upkeep of the store gave the impression that they were going out of business. I have been to other Batteries Plus stores in the area, and this one is far and away the most messy, disorganized, and dirty.
-
March 2023 by Michele Elizabeth Coles Tomlin (Shelley)
Didn't have what I was looking for. Was treated very well.
-
December 2022 by Bub Dawg's What do you think? (Todd)
Batteries light bulbs key fobs phone repairs. Nice place and they been for years. The staff knows what they're doing and they're not rude. When an employee has the knowledge to do his job He doesn't feel out of place and he will not be rude He's not trying to fake it till he makes it so listen up companies train your employees like batteries Plus. I gave them a four-star review because I believe there's always room for improvement I seldom give out fives You got to earn it ?
-
December 2022 by Abdelsalam Abed
Honestly, I went there to repair my cellphone screen through the carrier insurance, and the guy there is very professional and makes extra effort to help me really recommend this place for all batteries needed and phone repairs
-
September 2022 by JJ J
7-month-old battery they wouldn't cover it under warranty because it was too dead and they blamed user error. The manager Johnny came out from the back to talk to me while blowing vape out of his nose and mouth in my face was extremely rude and arrogant. Spoke to the owner on the phone who was cordial and promised to get back with me later that day which she never did. Overall extremely unhappy and it's time for new management there. Poorly ran franchise and I plan to contact corporate.
-
September 2022 by Becky B.
My husband took his phone here to have the screen repaired under a squaretrade warranty (Batteries Plus is an authorized repair shop). It took over a week for the repair, and when we finally picked it back up, the speaker no longer worked- which we didn't realize until we got it home. I called in to ask them to repair it, the person on the phone said not a problem, but when my husband arrived, the technician was extremely rude to him, accused him of lying about who broke the phone, and then told him "If you wanted your phone to work, maybe you shouldn't have broken it".This location is NOT owned by the same franchise owner as the rest of the west michigan stores, and I would highly recommend going to any of the other locations for repair work. These foks are shady as hell.
-
August 2022 by Olena Stephens
Technicians were very knowledgeable and helpful. Had my iPhone battery replaced in less than 30 minutes. Great quick, quality service at a reasonable price.
-
July 2022 by Kathy Scytko
I bought a battery two years ago and was driving my car and it totally died…they wanted me to buy another one and said I was irresponsible and did not take care of it they did not even offer to use my warranty because they said I was at fault I will never buy a battery there again it’s the poorest customer service I’ve ever had they do a tag team one takes it and the other guy tells you the news I will never buy from there again I recommend that everybody goes to AutoZone or anywhere else this is the worst service I’ve ever had in my life that battery was under warranty and then they blamed me like I did something to the battery never again will they get my service .. you might as well forget the warranty cause they won’t use it anyway… never again.. The battery cleanliness was as nice as the ones on the shelf.. I have a GMC that’s a 2012 and I just replace the battery in it .. The new one came from the AutoZone in Sparta where they have great service and they stand by their warranty… don’t sell things with a warranty if you were not going to back it… Awful customer service !
-
February 2022 by Bryan Slater
They were very helpful and asked if I needed them to be delivered.The Batteries were delivered as promised, I will buy from them again.Thank you...
-
January 2022 by starrrr5161
I was very pleased with their service. this was the 5th battery I've had them install between my wife and I. every time great service and results.