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January 2024 by Skylar S.
At the end of the trip I accidentally left a necklace in the room and noticed when I had gotten home. I called them and they found it, yay, but they were unwilling to and said they were unable to mail the necklace to me. I had to travel all the way back for it as it has sentimental value to me. It would have been easy to mail as it is very small. The hallways smelled Smokey. And lastly in my bathroom, the shower was missing a shower head and looked gross.
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December 2023 by Karyn Anne
Stayed here for one night as my daughter had an appointment at Helen Devos early morning. It was very confusing to find as another hotel is directly in front of it. The lady working the front desk was very polite but the hotel was in horrible condition. The carpets needs to be replaced, stains all over. The rooms are smaller than thought to be and the furniture is in horrible condition, it felt as if I were sleeping on a slab of concrete. The sink is separated from the bathroom, the bathtub was chipped, the water had to be turned up all the way just to get decently warm water that reeked of chlorine. The curtains had to be held shut with a hair clip as they would not stay closed on their own. Definitely would not stay here again, disappointed.
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November 2023 by Aunie Lynne
Old and out dated….My room was clean but the bed was so hard, literally like sleeping on a rock, and there were springs poking me as well.I don’t even get me started on questioning the safety of their elevator, as soon as you step into it it drops a little bit scared the daylights out of you. I was terrified riding in it.The vending machines only take cash when the hotel only takes card… that just seems weird to me. Almost nobody carries cash anymore.It’s time to update your vending machines, elevator and your beds.I feel like when you pay $100 a night you should sleep in a comfortable bed. And definitely not one so over used. Also the person was kind during check in, how ever she seems to not really like her job… because if you ever ask her to do anything extra, she seemed to have quite a negative attitude and was rather rude.
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November 2023 by Porsha Armour
Rooms are nice, but no couch in king room. bath towels had weave hair in it. They said it was a heated pool but a heated room and a heated pool are not the same. Staff was friendly. Would
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November 2023 by ethan
Purchased a booking by accident. After calling the booking service and hotel explaining the situation they refused to refund. Never stayed at the hotel. Wasted my time and money. Will never recommend this Inn to anyone I know!
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November 2023 by Toby Miller
I checked in about 7 pm, took a shower and grabbed something to eat and a couple drinks. I returned around 11 pm. I was woken several times by the excessive noise from the room above me. I had made several calls to the front desk, but the problem continued. I checked out at 4 am after getting maybe 2 hours of sleep. The second floor had a strong odor of burning marijuana. The staff and management refused to reimburse me or even give a partial reimbursement.
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November 2023 by Sonia D.
Lobby was okay, carpet and elevator was dated and other patrons seemed to be roaming/hanging around giving a sketchy vibe. Staff was not too friendly, but not rude. We're from out of town and pretty chill so not too bothered. Room looked clean, but was NOT cleaned. Desk had sticky stuff on it which I wiped off my computer and cleaned desk and hubby told me afterwards that he spot cleaned the toilet. But the real kicker was the towel in the bed when we climbed in at night which was covering up a large blood stain on the sheets and mattress pad. We complained to the front desk at 11pm. The lady apologized and gave us extra sheets for us to make our own bed. We would have walked out right then but I'd taken a melatonin and very groggy. Husband made bed for us and we left at 8am. I recounted the details to the front office manager who checked us out. He said he would check us out and not hold us to the other 2 nights. No discount or apology compensation was offered. Credit card bill has arrived and it seems higher than what I had signed but perhaps it's a bunch of taxes and fees that MI adds. All in all, horrible stay. Would not recommend.
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September 2023 by Kelly Kaduce
Staff refused to give more than 2 extra pillows and no extra blanket for pullout couch. All the images online were misleading, there is no hot tub in pool area which was one of the reasons I picked this hotel. The bed was hard and not comfortable which lead to a night being woken up throughout it.Checkout time at 11 was nice and the complementary hot breakfast was a hit with my kids. But they ran outta coffee and left me without my morning coffee which was rough.. over all I won't ever be back to this hotel.
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September 2023 by Tabitha Heft
Company booked multiple rooms for staff to stay after our event. Rooms were well kept but an over abundance of flies, fruit flys, etc were quite bothersome and in every room we booked.
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August 2023 by Shalaya Garza
Rooms were not connected even though we booked a few weeks ahead.The staff was a little off putting when checking in.One bathroom smelled strongly of mildew.The toilet in king room wouldn't flush unless the handle was held down the whole time.The tub faucet in the double queen room shot off so hard while the shower was on that it cut my leg and it was never fixed during our 3 night stay.The times for some things did not correlate i.e. the lobby sign said breakfast ended at 10am but on a small piece of paper in the key card holder it said 9:30am, checkout online is listed as 12pm but on the paper it says 11am.Beds were not very comfortable, you could feel every spring and they were noisy.
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July 2023 by Patty S.
Super rude lady working at the front desk. We did even end up stay here because she was so very unhelpful and just had a super bad attitude.
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July 2023 by dani hawkins
Minor issue with the shower rod but other than that, perfect! Super friendly and accommodating with all of my needs. Replaced my lost room key immediately. Aided me with the laundry facilities. Wish I would have made this my first choice. It will be now. And better priced with breakfast too!!Noteworthy details: The staff was super friendly and everything was clean.
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July 2023 by Angel Fraley
Unhappy with the whole experience with this awful hotel. Called ahead of time to see if late check out was possible due to me having a race. Over the phone they said should be no problem. This is the only reason I booked with them. Get there to check in and the lady said I would have to call and ask in the morning for late check out. Called and was denied after I told them that I only booked with them because I was told over the phone that late check out wouldn't be a problem, that I just wanted to shower before making the long trip back home. They were very rude to me about all of this. Also, the hotel in general was very dirty! Dead bugs all over, the room wasn't cleaned properly as I found belongings from the previous people who stayed in the room I did. Never again will I ever give my business to any Baymont hotel in the future. My advice would be to find a different hotel and avoid this one at all costs!!!Rooms: Dirty! Rude staff!
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July 2023 by Maltesh K
It’s nice and convenient place for tourists to stay when visiting Grand Rapids. Breakfast gets busy as many people find the hotel to be convenient. It also has good parking spaces but due to traffic of people on holidays you might wonder around. Rooms are quite good and ambiance too.Nearby activities: Dutch village, Michigan lake beaches, and many more.
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July 2023 by Teresa Alvarez
This place is very dated. The rooms are probably from the 90s. Has only 4 floors but the elevator takes forever! Check in was okay but they don't tell you any info on anything, no breakfast times, etc. We ended up going out for breakfast any way. So the rooms, again very dated. Not super clean either. There was a powder substance left on the desk chair that we cleaned with a towel and clorox wipes. We shouldn't have had to do a wiped down of any residue. Floors needed to be vacuumed and it was a thick odor. The room just felt dirty but we were only going to be their for less than 24 hours thankfully. Honestly if youre on a budget, sure I guess stay here because of their breakfast, nearby gas station, and mcdonalds. But if you have options, don't.Food & drinks: Free breakfast and there's a McDonalds next door that's walking distance.
