-
December 2023 by Nadia Rambo
Boyfriend has been waiting for his contacts for over two months. He called after three weeks and was told that his contacts were on back order and should be in within a couple weeks. He was never told when purchasing them that they were on back order and now has been well over two months and still nothing. So we went in to get another set of trials. His perscription is -5.5 with an astigmatism in both eyes. They gave him one contact that was -4.5 and the other was -5.0 because they said they didn’t have any in stock even though we were told they had his prescription in stock when we called before going in.
-
December 2023 by Jim Hadwin
This crew has helped me out a few times over the past year and my experience has always been top notch. They are so friendly and professional! I also appreciate that when I need eye exams, glasses etc- they are knowledgeable and it’s a hassle-free process!
-
September 2023 by Terrie Lynema
Broke my glasses while cleaning them. They broke in half at the bridge. Of course I had no back up and without glasses I Al LOST. reached out to the Grand Rapids MI Alpine Ave. location. My experience was tremendous. Everyone was incredibly helpful and professional. Especially Shatera Coleman. It was like shopping for frames with a good friend. She was also very particular about working w me on the lenses. It took only 24 Hours to get two pairs of glasses that I LOVE. I might go back and get two more pair just for fun and variety!! Thanks Alpine store team.
-
September 2023 by Mary Nawara
I just had a wonderful experience with Shaetra at the Alpine Ave location. She was so patient and informative with my husband. He just purchased his first pair of progressive lenses and is trying to get used to them. Thank you so much!!!
-
September 2023 by Amanda Smith
10/10 recommend. The staff was so friendly, didn’t sales push to purchase more, plus you can not beat the price and the ability to get a pair of glasses the same day.Shatera was such a sweetheart ?
-
September 2023 by Robert Dieleman
I love this place. The staff is always kind and helpful. Not only do I get my glasses and contacts from them but when I accidentally break my glasses, they always fix them for me free of charge.
-
August 2023 by John
I go in get the exam on a Friday morning initially they say go grab lunch and come back. Then after I paid I'm informed it will be Monday 5pm. Monday I call and I'm told it will be Thursday or Friday. I could careless if they are having issues just like they could care less about my issues. If I had known it would take a week to get single distance glasses I could have went elsewhere
-
August 2023 by Sharon N.
I was in with my grandson to get glasses. He chose his frames and when we went back 5 days later we looked at the glasses. they had a gap between lens and frame across bottom. see photo. the frame was in front of lens and not surrounding them. they attempted to remedy the situation by grinding lens but it didn't help. They said that's the way they are. we chose another frame. last year I had an exam there and I couldn't see out of the glasses. They said because I hadn't worn glasses in a long time that it would take me awhike to get used to them. I never did because they were not my prescription . Oh and this by their door
-
July 2023 by Sue Bahr
Ordering my new glasses was easy and were ready to pick up on time. The service was excellent. Highly recommend.
-
July 2023 by Katie VanderMolen
Thank you so much to the gentleman who helped me out today. I don’t remember this name(maybe jacob or James?) however he was able to get my boyfriend some contacts to get him through until we were able to purchase some next week. You have no idea how much we appreciate that!! Thank you!!!
-
June 2023 by Rob Manning
Horrible place, worst service I have ever had. Started with Lamar, did not listen, had multiple troubles measuring for progressive lenses. Screwed up the order, tried to explain and after multiple attempts had to speak with a manager. Brought frames back for replacement lenses, returned dirty and done poorly. 2nd pair has residue that will not come off and lenses appear to be scratched. This is a horrible store, don't waste your time or money with them.
-
June 2023 by Shane Guthrie
Very good
-
June 2023 by Sandy Smith
They were very helpful finding glasses I liked. However, they did nothing to make sure the frame width was right for my face. I ended up with a pair of sunglasses too wide for me even after adjusting.
-
May 2023 by Kyle Savok
Easy and quick process to update my prescription. Was in and out in ~40 minutes. My man Lamar processed my visit and took payment with no problems!
-
May 2023 by Jacob Smart
Fastest/best experience I've had in a while.Not only did I come in to ask general questions about new lenses and an eye exam appointment an hour to closing time. But they took the time to give me an eye exam that same night while taking my glasses to have them fully ready for me by the next business day.I would recommend this company to anyone looking for new glasses!
