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February 2024 by Aaron Gray
Poor customer service. Told us they were short handed and couldn't sell us a frog because it would take too long and told us to come back another day. Normally, this would be fine but we traveled a distance for a Strawberry Pacman frog which are difficult to find and they were the only place within an hour with one. They however refused to sell it to us because they were short handed. When we asked to see if they could check their other locations they told me no and gave me a phone number to another store to call. They didn't have any. We eventually left after trying to understand why it was hard to put a frog in a container. We found a frog at another Petco 40 minutes away. When we got there we were helped without any issue. I decided to time the employee when we asked for help with the frog. It took her 37 seconds to grab a container, fill it with soil from the enclosure and place the frog in it. We were in and out in under 10 minutes with our frog and . When my wife called and asked about this issue at the Walker store the assistant manager told her she would require us to fill out about 20 minutes of paperwork to buy the frog and that's why they couldn't do it. Not sure why we would have to fill out paperwork at one location and not the other. Very disappointing experience at this location and we will not go back.
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February 2024 by Ebony cones
Very helpful ? and always have crickets there big and small ? for my tree ? frogs. Thank you ? ? for your courtesy and friendly service ?
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February 2024 by Dj *
Had to get someone to.help me & asked a few questions but she wasn't very helpful. The store wasn't very clean and boxes all over the place.
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February 2024 by Billz
Good place
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February 2024 by Dinora Quintanilla
We’ve used the mobile vet here and love it!!
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January 2024 by Miss Hoshi
Went to this Petco today after calling about Ferrets ahead of time.My husband is allergic to bunnies so we wanted to make sure he wasn't going to react the same to Ferrets... Well, I guess Petco's policy is you can't hold the ferrets unless you buy one. so what happens if he did find out he was also allergic to them yall gonna give us our money back?Ridiculous so I called VI Pets and confirmed I could hold their ferrets(He isn't allergic to Ferrets, yay Thank you VI Pets!!)Won't be back again, plenty of other stores with way more friendly staff
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January 2024 by Thomas Street
Cashier was very courteous and helpful.
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January 2024 by Kristina Hill
I came for vetco which is their vet techs who come a few days a month to vaccine and micro chip for under $150. Best price I got while calling around, not to mention they were super helpful!!! 100% recommend them! You can book your appointment online based on what day they're there. They also have a grooming clinic inside as well!
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January 2024 by Missy Jelsma
Never had an issue before at this store but today we walked in to burn some time and see if the store sold our cat food. We were checking out the animals and my wife put her finger close to the glass of a snake cage to see if it would move. Did not touch or tap the enclosure and was yelled at by an employee from across the store. When I spoke to a manager about it I was told the snake has been lunging at people and hurting itself so they don't want people to tap the glass. I said I understand that and would not want that either, but she could have simply came closer to us and for one see the glass wasn't touched and talk to us nicely. And maybe if this is an issue put a sign up so curious children don't do that. We are grown adults. We know it's not.ok to tap the glass. We will not be back after this experience and you've lost our grooming appts and everything.
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January 2024 by Debra Smith
I like the selection. Toys for pets are a little pricey
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January 2024 by Anna Paetschow
A small pet store. Decent selection of dog and cat related items, but not much for smaller animals. Limited live animal selection. Friendly staff.
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January 2024 by Lisa Phillips
Carries special food my special needs cat requires. And supplements. Always friendly
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January 2024 by Evert Van Der Heide
It was easy to make my purchase of aquaria that were on sale. They were great prices. I did make some additional purchases while I was there. I will probably stop in again now that I know where the store is.
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December 2023 by Amber P
Never have what the website says they do, and if they happen to have it, it's double the price
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December 2023 by sam milthaler
Ummm so over priced it's sickening!!!