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July 2023 by Eddie Hines
They changed their exams to once a year instead of every two to drain your pockets more. I don’t like being scammed and strong armed into paying for a prescription that hasn’t changed.
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July 2023 by Daimen Alexis Parden
I've come into this shop multiple times only to be greeted and treated with the utmost respect. They have an amazing team! Aaron and Liz have always gone above and beyond in customer service for me. I'm very thankful we have people that respect and care for the community members as they do. Its always a great experience when you walk into Rx Optical on Alpine. Best Regards and keep up the amazing work guys!
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June 2023 by Mike Horaney
Highly recommended! Upon the glowing recommendation from my daughter, I thought that Iwould give them a try. I was met by friendly staff. The doc was great and I received personal attention from Aaron. He got me best pricing. Great!
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June 2023 by Mary J.
I picked up my glasses today and thought they were done very nicely and I could see perfectly. I was sorry that I wrote a mean review about them not being open when they called on a Saturday. I was disappointed and should not have been so quick to react. Nice people, just weird that they were not open on Satirday morning when I got the call my glasses were in...
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May 2023 by Ben
Dr. is awesome! I ordered 4 pairs of glasses for arournd $2000. Got my normal everyday and Oakley sunglasses pretty quick. But my SAFETY and work sun SAFETY glasses took 2 months, and actually i just found out yesterday that "the lab" cancelled one of mine that i paid for. This is pretty sad. No call no nothing......Update. Finially got a refund for my 4th pair of glasses. Hopefully better luck next time......
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May 2023 by Brent Laux
Had an 8am appointment on a Saturday. They were late getting there and then wanted to reschedule for later that day. I had an hour drive to there and other plans that wouldn't allow me to sit around for 4 hours. Totally inconsiderate to the customers
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May 2023 by Rachyl Caterino
Had an amazing experience. Dr. Beuker took his time and answered all my questions. Loved the retinal imaging as well. Definitely recommend this store for eyecare needs!
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April 2023 by RENE L.
Update: I had sat in my parking spot replying to some emails and texting a few people. At around 6:55 I saw 2 people come to the door and looked like they were locking up. Which confused me as I wasn't able to enter earlier and neither was another gentleman who tried around 6:40. The gentleman locking up noticed and motioned if I was there for them. I nodded and followed them in. When I informed them that the door had been locked. They were confused because they hadn't locked it until just then. Something must have happened with the door. But they were apologetic, friendly and polite. And adjusted my glasses for me so I won't have to worry about that until I manage to mess them up again.I don't know what is going on here. Stopped by for an adjustment because my glasses are bothering me. Online hours stated they closed at 8 pm. The hours sign on the door state 7 pm. Yet I arrived at 6:20 and they were closed. No other notice like "We're sorry we had to close early today." or anything. Starting to think getting my glasses at Rx Optical was a poor decision. My frames broke after 3 months of normal wear and while they replaced them the 45 minute wait that day was ridiculous. Now half the time I drive here it's either long waits or locked doors. My recommendation is to find a different place. My eye has run this eyeglass chain into the ground.
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April 2023 by Eric Griffith
If I could give zero I would. Appointment at 8 am, Friday March 24, 2023. I waited until 8:15 and the door was still locked. I have a job and things to do as well, can’t spend my day waiting because they messed up. I understand that things can happen but…they never even called me! I called them at 9:30 to give them a piece of my mind! Very rude and unprofessional. I would never recommend this place or ever return. They offered to get me in the next day…my response was “I can’t trust you to unlock the door why would I ever trust your opinion on my eyes?!?!” Find another place for your eyes.
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April 2023 by Debra Ayala
Will was very professional and taught me about what makes my glasses wear out in certain areas. He is very knowledgeable. Iwill recommend him to others. Great experience!
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February 2023 by Sarah Lower-Marlatt
Good customer service when they are open. I have a scratch on my glasses- it’s 10 am on a Wednesday, doors are locked and nobody is answering the phone.
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November 2022 by chris m
Sells me a pair of absolutely garbage glasses and then they don't keep normal hours to resolve the issue.
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September 2022 by Angel jones
Not alone wait they are very patient and caring and get you out the door very quickly
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September 2022 by Marianne G.
The Dr here is friendly and very professional. The techs are nice - one of them, Lisa, is hilarious. You are lucky if you get to work with her. They heavy a decent selection of glasses - enough for you to easily find a pair you like. It's generally pretty quiet in here, and not too busy.
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August 2022 by Teanna J.
I was very disappointed today. I have went to this Dr and respected and liked him and the office staff until today. I made an appointment yesterday to have a quick eye exam as I felt my vision in my left eye had changed( I have an issue in both eyes). The office person called me 15 minutes prior to my appointment and told me the doctor told her to call and cancel my appointment and I was to go to urgent care or my ophthalmologist. I couldn't believe it! I didn't have an emergency, it is a chronic issue, that I thought could be progressing. I will have to find a new optometrist!
