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February 2024 by Debra Bliss
Never just assume anything always talk to them and if you want straight answers you have to give your info or you will always get the wrong information
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January 2024 by Brian Buchanan
Shady and liberal
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November 2023 by Richard Winkler
Came in and got in the que to be helped to pay a bill. Not only did I wait 20+ mins but they had someone walk in off the street and took care of them ahead of me. Also had the nerve to tell me there was a $5 charge to pay my bill in store which always used to be free for convenience. Time to switch carriers
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October 2023 by Cami Olsen
We always have a great experience in this store. The workers are friendly, efficient, and knowledgeable. Absolutely deserves 5 stars!
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September 2023 by Lisa Bradford
Bryan was amazing. Answered all of my questions. He was able to save us some money which is always a win. I left with exactly what I wanted. Excellent customer service!
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September 2023 by Kimberly Jeltema, Farmhouse Flowers
Tony was very helpful and knowledgeable. Transferred our service from AT&T saving us nearly HALF of our monthly payment. Got us into new phones that are amazing! Apparently Tony was in high-school when my phone was popular...LOL! We are very happy with our new phones and had a wonderful experience!
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September 2023 by Nancy K
I would like to give a shout out to Rhonda at the Alpine store who helped me extensively when I switched to my new phone plus internet service. She was patient, thoroughly knowledgeable and generous with her time. She answered every question and is a true example of exemplary customer service.
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August 2023 by Janet Ruge
My husband and I purchased new phones this past weekend. Due to some technical issues the store couldn’t except my trade in so I purchased the phone to be shipped and I would mail my old phone in. I was absolutely understanding of the situation. The phone was to be delivered today unfortunately the package was put on the wrong truck. I called the store in which we shopped at, speaking with the manager in hopes she may be of some help. She remembered us coming in and our situation, she said it was out her hands and I needed to wait until UPS delivered the phone. She was not professional by any means, after getting off the phone I felt as though my business was not important since the sale was complete. I will definitely not return to this store. By the way Laura (who helped us in the store) our sales associate was incredible!
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July 2023 by Carl Razmus
Amazing Customer Service. Tony was so helpful after bad experience over at another store. So patient. Will never go to another location.
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June 2023 by Lora Boone
Had a good experience, they were a bit busy but check us in and got to use pretty timely. Both very nice service people!
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May 2023 by BryAnna Peterson
I want to give Britney a 10 out of 5 she was very helpful and we are greatly appreciated of her.
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May 2023 by Karen Chapman
Will never recommend t mobile to anyone. Terrible customer service and still have a phone that only connects to a network when it wants to. The phone was junk when I got it and still is. Went in last week and they said we can change the Sim card and that usually fixes it, if it doesn't come back in next week, your phone is still under warranty. Go in today, the phone is no longer under warranty. Sales rep rude.
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May 2023 by Leairra Lynch
Went to upgrade my phone got the Best Expert Bryan they set me up quick and the whole team Adam Tony Brittney Lucas all Knowledgeable with good Vibes as I waited on my content transfer I highly recommend working with anyone at this location
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May 2023 by Ema Lynn
Drew was amazing, very quick service and helped with everything we needed. Super good customer service as well. Definitely recommend!
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May 2023 by Edward Abel
Had to pay to add to my prepaid account on 17-Apr about 7:45 pm. Was charged twice $90.00 (two lines) “prepaid the system” did not process my payment, before charging my bank account. Was assured my bank account would be credited both charges. It was only credited one AND My prepaid service is not working as of 7:30 am 18-Apr
