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January 2024 by MEGAN’S Sister
Shovel your sidewalks! Not only is it a city requirement but it’s a liability.
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January 2024 by Dom Major
I would not recommend this place. They are quick with service and the trucks are clean but they lie about the charges. I was given a a discounted rate because they gave me a truck with no gas and when I needed the truck for an extra 3 hours they charged me a full day, and also said I want the predicted mileage when I only went 25 percent. The estimated price with the estimated mileage was $61.00. We payed 100 dollars total for an extra 3 hours and using way less miles. CROOKS
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July 2023 by Robert Wasileski
I reserved the U-Haul in March for a June reservation. I arrived at 2 AM to pick up my U-Haul and learned that there were no vehicles available, despite the fact I had reserved it 4 months prior. I then had to wait 45 minutes to get an Uber to another u-haul location so I could get a truck and not be homeless for the night. I had to pay an additional $50 for the Uber. I was told I would get a $50 credit for the U-Haul bill because of this, but of course I never received that credit. Awful service and awful logistics shown by the company to give my reserved truck to another customer. I would not recommend reserving a truck in advance from U-Haul unless you’d like to spend 5 hours of your time on the phone with corporate/traveling around an unfamiliar city aimlessly.
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May 2023 by Derick Bailey
Good prices, no line, reliable equipment
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March 2023 by Blake Ludwick
Courtney was the epitome of what customer service can and should be; helpful, friendly, and efficient. Just have to give credit where credit is due. She is very good at what she does and we had a very pleasant rental experience because of it. Keep up the good work and thanks for what you do!
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February 2023 by Toni Clayton
Rented a truck on Alpine ..The Employee Was great ..She was Friendly and She got me in a truck and on my way Fast. Place was very neat and clean. THANK YOU SO VERY MUCH..YOU WERE A GREAT HELP
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February 2023 by Warren Rypma
Great customer serviceAlways have what I need when I need it.Highly recommend
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November 2022 by Skipp Gee
I rent more than you. I know what a good, bad, and really bad uhaul store is like. This store is really good. Mostly because the managers are smart and capable. Courtney cares about doing a good job so the other staff do too. Same was true with the last manager who transferred not fired or quit.Anyone who says blah blah on the phone with them, blah blah complain. You aren't talking to the staff on location when you call usually; you're talking with call center staff. Also, if you aren't difficult with them 9/10 times they won't be difficult with you. If you had a bad experience previously, give this location another shot. You'll likely find significant improvement. I haven't met even 1 person who works here that I would fire if I were in charge, that's saying alot now a days.
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November 2022 by RENE L.
U-Haul has become shady in my opinion. I called to inquire about a local pickup or van as my car is down. I've seen all their trucks with this now just 19.95 per day. That's only if you plan to sleep in the cab on their lot. Because it 70 cent's a mile on weekdays and 80 on weekends. If you are moving stuff across town you could end up paying upwards of 100$. They need to add that to the side of the truck's. It used to be a flat rate and you had to return it full of gas like you received it.
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October 2022 by Alfonso Calderon
0 stars. How hard is it to learn how to use the propane machine? Guy sitting on counter has no idea how to deal with customers might as well close the store if you only hire incompetent people.
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August 2022 by WoulfeX1 reals
I go in to pick up my reserved order that I made days prior and come to find out they don’t have the equipment and do not give me a call nor any type of message letting me know just terrible and the service was poor like if she did not want to help me
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July 2022 by Lucid_ D.
Truck died day 3 of a 5 day rental. Called the store and they told me I'd have to pay on top of the money I've already paid for the rental. As soon as I get a jump from someone I'm returning this piece of junk. I should've popped a u turn when the battery light turned on, on day 1, but they were closed and I had so much to move I figured I'd take the chance. When the light went away I thought I was safe, but nope. Stranded on the side of the road in a UHAUL!!! It's not fair to have to pay for a jump in order to get back to moving, nor to pay for the entire rental at this point. Terrible customer service. PENSKE where you at? .
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April 2022 by Kristian Rdz
Spoke on the phone with a representative and gave me the absolute worst experience, asked for my card information in a rudely manner after I asked if I could do it in person simply because I don’t like to give my card Information he said “well I didn’t call you asking for your card number” you don’t say that to somone regardless if you did or didn’t, be polite especially if one’s wanting your service
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April 2022 by cdismufasa
Staff her have been personally very helpful and flexible with me and acted with the utmost integrity to boot. I have used this location 3x maybe more and always a good experience. Just wanted to say thanks.
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March 2022 by Nicole Bond
I rented a trailer from this location in February of 2022. Brandi, the new general manager, and Andrew helped me hook up my trailer and showed me exactly what they were doing (I had never hooked up a trailer before). I was 15 minutes late to my pick up appointment but they were both extremely cheery and helpful, and showed me exactly what I needed to buy without trying to rip me off (I had to buy a ball mount and wanted a new lock). I had a very quick and pleasant experience and would recommend this location.
