-
April 2024 by Jessica C.
Terrible customer service and laziness. Specifically, a woman working behind the desk. My first and last time going here.
-
November 2023 by Sardxnic
This guy really helped me and my dad out in the snow taking out our battery and putting a new one in.
-
October 2023 by Jeanie Stock
Auto Zone in Walled Lake, on a wet October Saturday afternoon. I needed to get a new battery. Mike was terrific finding the one I needed and installed. Took a lot of stress out of the experience for me.
-
September 2023 by Will T
I walked in to purchase a battery. As I was trying to Google which battery I needed for my car the manager began screaming and yelling at some guy to get to the front of the store. The poor associate got to the front of the store with his head down and the manager began berating him. Telling him "I told you to stay at the front of the store". Had I been working there I would have left. Under no circumstances should anyone have to endure that.. And why? I was the only customer in the building, there were 3 people that I counted. None of which were helping me.. So why the yelling? I went to the Murray's down the street and they helped me find the battery I needed.
-
August 2023 by David JS
Michael from the Walled Lake Auto Zone wrestled a 7 year old battery out of my 2016 Chevy Equinox. Getting to the battery was no easy task. Can they make a car where you can still do something like change a battery without having to take off five other things? Years of corrosion added to the challenge. I greatly appreciate the time he spent with me on this project. My old battery was dead and I wasn’t going to be able to drive out of that parking lot. You have an Auto Zone fan for life. Thanks Michael.
-
July 2023 by Ski Doo
I do most of my automotive shopping at Auto Zone and this was by far one of the worst experiences I have ever had. I had to do a complete break job on my truck and had already picked up my front breaks and rotors at the Lake Orion location, very good customer service, and need to get the back breaks and rotors. I asked if they price matched and if he could look up my receipt for the previous day and was told they price match and couldn't look up a receipt, even though I am a rewards customer and gave my phone number for warranty. I showed them a price from a chain store locally here in Detroit metro area that the Lake Orion store called and verified pricing. I was told that this place was not a competitor and could not price match. He said the other store wasn't following protocol. This is a much shortened story of what happened at this location. To even make matters worse it was the store manager! I told him to never mind and I will never be back to this location or recommend. I than went to the White lake location which was very pleasant and had no problem price matching the same store without any hesitation! They were even able to look up my previous purchase by the warranty phone number. I guess for someone in a store manager role trying to say what is or is not protocol they should know they are talking about. I would recommend that this store manager retake some of the training courses to keep customers coming back to there store. Sorry for the long review but I wouldn't recommend this location to anyone. It is worth the drive to a different location to get respect and treated like a valuable customer.
-
July 2023 by Jessica B
Tell me why I was given the wrong rotors for my car?!?!? I gave them the make, model, and year, so I do not know how this stuff happens! This is the second location to give me a wrong part today! Auto Zone is complete trash, never shopping here ever again.
-
May 2023 by JOHN P.
Great customer service! Very nice and knowledgeable employees!
-
May 2023 by Rhion Radinski
Always have awesome customer service at this location. Today Jovan gave me great advice and was very helpful.
-
May 2023 by Jay K
Jacob went out of his way and installed a battery on my focus which is hard to get too. Really appreciate it, great store and customer service!
-
April 2023 by Jennifer
Walked in for a wiper. A guy was on the phone. He didn't look over at me or say I'll be with you in a minute. He hung up and still didn't look at me. I was standing in front of him. No one else in the store. The phone rang, he answered and completely ignored me. I walked out and went to Murray's sown the street. Murray's came up to me immediately and asked if I needed help. Their prices are also cheaper. I will never go back to auto zone. Rude unprofessional clerk.
-
March 2023 by Morgan Soares
Jacob and Alex are very knowledgeable and helpful! Found me exactly what I needed quickly.
-
January 2023 by G.W. M
This location in Walled Lake has TERRIBLE customer service. They may have issues with being understaffed,but whatever the case may be, the two times I visited I was left standing around and being completely ignored by the employee (Mike ) as he was taking a personal call on the phone (what he had for lunch that day). I walked out the second visit, never to return. Like the other reviewer said,I too went down the street to Murrays and got help the moment I stepped foot in there. Way better.
-
December 2022 by tee arr
Terrible experience. I was having an issue with my car battery, and just needed some help getting it out of my car. The guy working the counter was too lazy to even step outside and help. Went down the street to Murray's, easily got help and they even had the same battery $40 cheaper. I will never shop here again.
-
November 2022 by Jody P
Very grateful ? to Mike for helping me to resolve the lighting and suspect the other electrical issues I was having with my 2010 Chrysler Town and Country this extremely foggy morning. ??Sharing this ⬇️ in hopes it can save others grief:Think ? twice prior to putting high power halogen bulbs? in the front and LEDs in the back in hopes of seeing? better along with others seeing ? you better on the road. Once Mike installed the Sylvania LEDs (H-11) that comes with a built in electrical stabilizer in the front and replaced the rear bulbs ? with regular bulbs it solved the 1000 mile an hour blinking turn signal issue and suspect the other electrical issues I was having due to what I suspected was an issue, a completely overwhelmed electrical system. Fingers crossed ? it was caught in time preventing further electrical system damage or worse.
