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December 2023 by James Treadway
I love this place because they are very professional and sometimes you may need to store a few items. This would be the place to go.
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December 2023 by Vintage Kiwi
Missed a payment then paid them $550 to have access to my units again before they were sold. It's been 2 weeks and I still do not have access to my units because they put their own locks on them and there's no one around to take them off. My email told me to come to the office and purchase new locks, so I went to the office (that doesn't exist anymore since they turned my location into a kiosk location in the last few months), to find that no one was there. You can call for assistance from the kiosk but it tells you to press number options that don't even pop up on the screen or anything so I had to call from my phone. Was told over the phone that I needed to call and have them put in a request for a manager to call me and make an appointment to come give me access back to my units which they did not tell me until I made that call. So I guess you're just supposed to figure that out on your own. It's been multiple days with still no phone call from a manager to take the locks that aren't mine off of my units to have access to my own property again.
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August 2023 by Al Kasputis
Avoid this business at all costs. They will change your rates without notice. Not just a couple bucks. 60$ every 6 months without notice.
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August 2023 by Steven Getts
Normally, there’s no one there to help you if you have a problem you have to do everything online also, they only have one cart to help move your stuff in and out of indoor storage so you might want to bring something with you to help you move the stuff inside or out .Also the door shuts on you all the time so you constantly have to put your code in.
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July 2023 by Patient DirectPharma
The staff is really not there when I show up. The woman a property manager, Marissa was so rude when I asked to see the units that they have. She kept addressing like I was beneath her. I asked to talk to someone else and she would not provide me with any contact information. I was trying to keep storage near me so that I could relocate and then I showed up at the other location on Haggerty and she was there again. Super rude and down talked my husband and I both. Then told us to leave for asking questions.I would not recommend them if this were in fact the face of this clients walking in to rent. I have rented from Public Storage in another state and never was treated this way.I left and looked online to find another place to rent. I told them about my issue and the woman there said that she is known for treating people like this. Pretty bad when other storage places know how bad she treats people. It's one thing to have a bad day. It's another when I went to 2 locations, and she is there. Public Storage, SOS I like renting from you. What in the world do you have such a rude and cruel person managing?
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June 2023 by Lisa M.
I worked thru sam in commerce. she was fantastic. my first experience and she had all the answers! thank u, Sam!!
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May 2023 by Alexis Dale
I have been out of work for months, I stopped my unit from being auctioned the first time owing $700 but the second time I payed half of my month then they threatened to auction by the second month and I have to pay the other half of last month plus almost $200 in fees and the next months rent so unfortunately my things were auctioned and sold for $50 when I owed $400. Ive tried to get in contact with the property manager MANY times but they dont answer their phones, I just wanted to retrieve irreplaceable items from me and my daughter but unfortunately I could not due that and now I owe over $500.
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May 2023 by Shane Morgan
Was double charged for this month. I moved out and was told 60 days to get my refund. You heard it right they screwed up and then tell me I have to wait 60 days to get it back. Stay away from these crooks not to mention their climate control was 43 degrees one day when I entered
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April 2023 by JΞИИ
Great pricing on the website to lure in customers. The prices are way higher when you go there. They are liars.
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April 2023 by Shawn Mitchell
Marissa is awesome very helpful shows everybody everything that they need to know and do or the new place and the old
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March 2023 by Chris Roberts
Horrible experience. My family and I met other people that dealt with the same issues of the roofs caving in and they did nothing. The manager Marissa was beyond rude and provided no help when she even showed up. No one is typically there on the property when the office has notes saying they OPEN. Everyone we met there was complaining about the same issues, especially with the managers attitude and they do not care. Corporate never bothered to follow up with us and the district manager must be her boyfriend or brother because Aaron never would even return a call. What a horrible location. Do not go there.
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January 2023 by Robert Southers
I went to the site the day before my move (with paid movers and truck, etc) and the only door to my indoor unit had a sign on it that said the sliding door was “frozen shut”. It was obvious the door might have been at some point but now moved freely when you push against it. However, someone had unplugged the motor that opens it. I would have loved to talk to someone, but, no one was at the office at 2pm on a Tuesday, no one answered the phone, and when I called corporate, they sent me to their regional manager who also didn’t answer the phone or respond to text. So, I now am scrambling to find a storage unit the night before my move. I also can’t cancel the unit online so now I’m figuring out how I’m going to pay for 2 units. Seriously- what happened to customer service?
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January 2023 by Adam Southers
I went to the site the day before my move (with paid movers and truck, etc) and the only door to my indoor unit had a sign on it that said the sliding door was “frozen shut”. It was obvious the door might have been at some point but now moved freely when you push against it. However, someone had unplugged the motor that opens it. I would have loved to talk to someone, but, no one was at the office at 2pm on a Tuesday, no one answered the phone, and when I called corporate, they sent me to their regional manager who also didn’t answer the phone or respond to text. So, I now am scrambling to find a storage unit the night before my move. I also can’t cancel the unit online so now I’m figuring out how I’m going to pay for 2 units. Seriously- what happened to customer service?
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December 2022 by Terri Asbell
Marissa is phenomenal and great with customers!!! A pure joy and made the search seamless. Thank you! ?
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November 2022 by Alan Kirby
Marissa gave us all the info we needed on the unit and was very helpful, so glad we chose that location to store our items ?