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December 2023 by Christine Reed
10-4 work only for old retired people and second shift workers.No late hours on Fridays.There is nothing convenient about your bank anymore.
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October 2023 by Rani
Avoid this place they are nothing but helpless and rude don’t even waste your time trying to explain your issue cause they’ll basically tell you it’s your problem and deal with it
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August 2023 by Romeo xCryptic
I am extremely pleased with the exceptional service provided by Mr Raphael Malekoun at this branch. Being a new immigrant, I faced challenges in opening a bank account despite possessing a valid EAD as a form of ID. After visiting multiple branches where my concerns were brushed aside, I was fortunate to meet Mr Raphael at this branch. He took the time to thoroughly review the accepted ID list and assisted me in opening my first bank account with genuine friendliness and care. Even when I encountered an issue with my debit card after, Raphael went above and beyond once again to help me resolve it. His unwavering dedication speaks volumes about his character. I am truly grateful for his outstanding assistance and commendable attitude. THANK YOU!
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September 2022 by Mike M.
This location is absolutely terrible. Only one teller working inside. The drive through has been closed for a couple of years. Also went on a Tuesday afternoon and the branch was closed. Closing my account that I have had with BOA for 36 years.
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September 2022 by Donna Mitchell-Ramsammy
I was pleasantly impressed by the A+++ customer service that was showed to me as soon as I arrived at this location. The girl who greeted me was nice and Dan, at the end of my visit, was as well.Evan worked with me and he did a SUPERB job! He listened to what I needed and suggested the accounts that will best suit me.Evan made me feel comfortable and confident in choosing Bank of America for all my banking needs.I am glad I didn't read all these negative reviews before heading into this branch as I experienced none of it and look forward to only positive experiences for years to come!
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July 2022 by Donna R
I was pleasantly impressed by the A+++ customer service that was showed to me as soon as I arrived at this location. The girl who greeted me was nice and Dan, at the end of my visit, was as well.Evan worked with me and he did a SUPERB job! He listened to what I needed and suggested the accounts that will best suit me.Evan made me feel comfortable and confident in choosing Bank of America for all my banking needs.I am glad I didn't read all these negative reviews before heading into this branch as I experienced none of it and look forward to only positive experiences for years to come!
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July 2022 by Matthew Marshall
Every time you come in to this bank there is an issue.. now they think it’s okay to close on the weekends and open at 10 am.. I’m on a tight schedule because of work and this bank makes it almost impossible to get inside when they are open. This is one of the worst banks in the game an 0/10 would recommend
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May 2022 by Michael Schulmeister
Very inconvenient time and when there is a line of people they won't even come out to help the only teller they need to improve costumer service here otherwise I'm going to close accounts here
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May 2022 by Stephanie O.
I was at the branch on Schoenherr and 13 Mile, Warren,MI ...there were about 4 people in line , only l teller working. There was aperson that greeted people and asked how he could help. He asked me what i was here for withdrawal or deposit.. I told him I wouldn't tell him thats why I was in line to see a teller, If he really wanted to help he should be behind the teller window to help people.I don't appreciate being asked in line what I came in to do, so everyone around me can hear. You need to educate and establish a better system and get more tellers, The girl that helped me was very helpful and always is...no complaints there. Just need more tellers....not greeters...
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May 2022 by Angela Lambert
Excellent customer service at this location.Evan set up my son's first checking account?He was very professional and we felt like number 1 clients here.Thank you Evan and Dan for a great experience for me and my son.I recommend this location for all your banking needs.
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March 2022 by Stephanie Gates
I’ve been banking here for years and today was an embarrassing moment for me. The teller needs to know privacy for their costumer’s. Will be closing my account soon. Privacy is Vital.
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January 2022 by Jeff Ouimet
My mother like the convenience of this branch and appreciates the help from the employees. She will not use the ATM. It recently states that the branch is temporarily closed. If the branch lobby doesn't open back up, she will close her account. I recieved a response from BOA that some branches are temporarily closed or limited hours, but I'd like to know if it is really temporary or permanent. I was given a link to the BOA locations and hours. When I look at the branch my mom uses, the date it will open moves out one day every day I look at the website. This isn't very helpful and since I can't get a straight answer on the web or on the phone, I'll encourage my mom to move her money to another bank that has open lobby hours. BOA isn't making banking easy for the elderly that don't own or want a smart phone and don't feel it's safe for them to use the ATM.
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January 2022 by Born Dead
Absolute worst customer service I’ve ever dealt with. I’ve had a BOA account for years and finally needed to update my debit card. I first went to the branch to order and ask specifically for one of the new rap cards and not only did they charge me $5 for the card but they sent me the wrong one. I contacted customer service and they had the correct one sent to me. You would think it would end there but no. When they sent the card my PIN number did not work with it. So I went to this branch in the morning thinking I had to set it and both of their ATMs where down. So today (Friday) I stopped by the branch to talk to someone and they closed at 4 pm. All the branches around me have closed and now the couple that are still open close at 4 on a Friday. Already angry because I can not access my money I called the number on the back of my card and after being on hold for 35 mins and hearing a message about how they are going to fix my issue a guy finally answers and says that not only can he not give me my PIN number but my card is also locked to midnight. They have done nothing to help and refused to help. I’m being kept from my money and am being treated like trash by their customer service team. This is robbery and I would not recommend anyone doing business with BOA especially if you want to be able to access your money.
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October 2021 by Tim Mac
Absolute worst customer service I’ve ever dealt with. I’ve had a BOA account for years and finally needed to update my debit card. I first went to the branch to order and ask specifically for one of the new rap cards and not only did they charge me $5 for the card but they sent me the wrong one. I contacted customer service and they had the correct one sent to me. You would think it would end there but no. When they sent the card my PIN number did not work with it. So I went to this branch in the morning thinking I had to set it and both of their ATMs where down. So today (Friday) I stopped by the branch to talk to someone and they closed at 4 pm. All the branches around me have closed and now the couple that are still open close at 4 on a Friday. Already angry because I can not access my money I called the number on the back of my card and after being on hold for 35 mins and hearing a message about how they are going to fix my issue a guy finally answers and says that not only can he not give me my PIN number but my card is also locked to midnight. They have done nothing to help and refused to help. I’m being kept from my money and am being treated like trash by their customer service team. This is robbery and I would not recommend anyone doing business with BOA especially if you want to be able to access your money.
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September 2021 by Brian McGuckin
First time I went to this branch. Had a wonderful experience. Quick and easy. Teller was very polite.
