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August 2023 by Sheri Rusch
Everybody has always been really nice there. I'm not a person who feels comfortable most of the time; I do here!
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September 2022 by Robert Binson
Very friendly and accommodating. Felt like I was joining a team instead of opening an account. Don't see much customer service like that around anymore.
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March 2022 by KALLAY YANG
Want to give BIG Thank to DELON SHABOAssistant Branch Manager he goes beyond to help me everytime I come into Mound Branch. Give A BIG Thumb Up! Keep up the great work
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December 2021 by Bob Binson
Very friendly and accommodating. Felt like I was joining a team instead of opening an account. Don't see much customer service like that around anymore.
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November 2021 by jmb otb
This is the first Branch I've actually experienced customer service on a level that I prefer to go in rather than use the drive-thru.It's nice when a team actually cares and that's why I go to flagstar on mound.
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October 2021 by Kimberly Huggins-Simkus
Everybody at this branch are AWESOME have been here for years and wil for a long time ???
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October 2021 by Colin Micheal Lindsey
Delon Shabo, the Assistant Branch Manager helped me with new my business account. 5 stars
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September 2021 by Sue McAllister
Pleasant experience, friendly, helpful reps.
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August 2021 by Pawan Singh
The bank was quick and responsive. They walked me through every detail.
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July 2021 by Kakarotte Kwm
They need to work on their ATM. Its always having issues.
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April 2021 by Gjoka Lu
The staff is helpful, very respectful and great at what they do!
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April 2021 by P. lu
Great Bank and Great Service.
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February 2021 by Ragheed Jazrawi
Bad service long wait
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February 2021 by Stacey Renas
I wanted to find the phone number for this bank. So I went on Google. When I saw some of the reviews I knew I needed to add my positive comments. The employees at this bank have been nothing but wonderful. They have always treated my elderly parents like rockstars! Thank all of you for your great service!
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May 2020 by Iris W.
FLAGSTAR IS THE ABSOLUTE WORST MOST TRASH BANK EVER!!!!!!!! Customer service line is a bunch of classless ghetto snobs with attitudes! They lack zero knowledge or empathy! Absolutely disgusted with Flagstar Bank I banked with chase for 10 years never once had an issue with money being deposited into my account. This is the THIRD time my money has had issues depositing into my account in under one year, and this time, ITS JUST NOT THERE. My employer confirmed with her bank that at 3:27 on THURSDAY the money was taken from her account and deposited to mine(it's Tuesday) Flagstar says that I need to get the trace number from her bank as proof of transfer. Her bank says that with direct deposits they don't get assigned trace numbers, but again she confirms with them everything went through. Flagstar literally just said we can reverse ONE of your $36 fees. Because it's her banks error not theirs And that's it. THERE IS NO HELP OR SOLUTION OR RESOLUTION TO MY CHECK! Here I sit with hundreds of dollars out of my account as all my bills I scheduled start debiting out. No resolution, no solution, no money. And my employer can't do anything to get it back to her account. HOW IS THIS OKAY WITH NO JUSTIFICATION! DO NOT EVER SWITCH TO Flagstar Bank and yes I will be reporting this incident to the Better Business Bureau
