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November 2023 by T R
Unprofessional don't know what they're doing. Charge too much to put parts on my vehicle And didn't do a good job would never go there again
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November 2023 by David Clark
So unprofessional, I’m calling the BBB. First my 2021 ram was towed up there.. 24 hours later they didn’t even know it was there! After talking to Bryan or whatever his name is, he gave me a quote, after my truck got there he tacked on so much money.. then today I find out they put a bad part on my car.. not only does he want me to pay 150.00 to inspect the car again (24 hrs later) but he also advised I would have to pay for labor. This is a hole in the wall repair shop that preys on women, and the urban community.. go to a reputable repair that when they give you a price, it won’t change once you get to the register and they have your car for ransom .. YOUVE BEEN WARNED
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October 2023 by Wayne Neva
The management style has changed. My son needed work, his truck sat in the lot for a week before they got to it. Totally unsatisfactory. But I will say I love the fact that this place won't upcharge the parts that they install. I have had many successes with them. But time to get my vehicles back to me is the big issue.
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July 2023 by Shannon P
Anyone looking for Chris (the former manager at Friendly Auto), he opened his own shop on 9 mile. He did not retire with heart issues or die like this place is telling everyone. Real classy Friendly Auto.
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July 2023 by Mary Campbell
We have used this place many times for our vehicle repairs and keep coming back. They are really helpful, friendly and repairs have all been well done!
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July 2023 by Tannae Nae
New management Great service! Glad to know my car is always in great hands!! Thanks for the great customer service
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June 2023 by Heaven Gross
Black heavy set man at front Desk is very rude. Should get better service. He’s terrible. Place fixed my car really well but I won’t be coming back off the simple fact of him. Just a really horrible tone & demeanor. ????????????????????????????
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June 2023 by Tash Yah Yisrael Greetings
I just left the shop and I feel amazing they took so much care of me it's not even funny to be a woman going in fo car repairs is scary you get scammed a lot even though my father was a master machainc people still got over on me with me having knowledge about my car but I will continue to go here the name suits the business they are amazingService: General repairs & maintenance
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June 2023 by Jessie Ference
They do great work on your car or trucks at reasonable prices and fast I'm very satisfied
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May 2023 by Yolanda N.
I went to Friendly's Auto Service a little over a week ago to have my truck looked at for a battery issue I was having. I had been to THREE different places before going there and each place could not help me with a SIMPLE and easy solution like Friendly did. They were very professional, nice and polite both times I had to go there (I went twice due to my work schedule). They were very understanding and worked with me and my schedule to get the job done. Overall, I am grateful for the City of Warren employee who recommended I go to them. The issue my truck was having is fixed and that makes me so happy! Thank you to the Manager (Mr. Bill) who was very nice and friendly throughout my entire time there, he took out time from what he was doing in the front and helped with my truck. So very grateful for him. Thank you to all of the other staff that worked diligently and was very nice and professional as well. Bless you all!
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May 2023 by L.M. T.M
I highly recommend this auto shop to anyone!! I've been searching for a good place to take my personal cars without getting cheated and overpriced, but the manager Bill at this shop is well versed in what he does and treats everyone with respect. The mechanics under the manager have nothing but great things to say, and they do their job well! VERY EFFICIENT PLACE. I'm about to see if I can bring all of my business vehicles to get serviced next. Great place for anyone and any vehicle, they can do it all!!
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May 2023 by Moe Taylor
Use to be a good place up until now. They were always pretty fair, honest and reasonable. New African American guy has taken over the counter and has a bad attitude. Poorly ran. Never calls with updates and they never complete work on time. I wouldn't trust them with more than minor routine stuff like brakes and rotors or similar basic jobs
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May 2023 by Koko S.
well, well, well.... I've been taking my car to Friendly's for about a decade and recommend them to so many people who used them too however, this place recently went to hell in a hand basket since Chris left. I don't know who the rude, condescending a***ole is who answered the phone but, he annoyed me to the depth of my soul! I am now going to Basha, where they are STILL respectful to their customers, have great personalities and great prices. Everyone I recommended to Friendly have also stated that they will NOT be returning. I also just learned that my son-in-law recently went there and had a horrible experience. Koko
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March 2023 by Susan Sanderson
Shysters! Last time they charged us $300 for diagnostics they didn't do! And before that didn't fix the head gasket which is now leaking again. Nick the owner only knows how to RIP his customers off which is why their business is hurting. Don't waste your time or money.
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March 2023 by Chris DiPaola
$65 check fee turned into $250 just to tell me they are “pretty sure my catalytic converter’s are clogged, not sure which one, but almost positive it’s the converter” Well the converters were in fact the problem. I had to replace all 4, would have been nice and saved me $200 if I knew which one was bad
