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December 2023 by Alexander Moze
Disappointing Service and Rigid Policies Overshadow Customer NeedsI am utterly dismayed by my recent experience at this Home Depot location, which regrettably warrants a one-star review. Despite taking proactive measures by calling ahead, confirming my identity, providing the order number, and even presenting my Apple Card used for the transaction, the service I received was far below expectations.The situation involved a simple pickup of one box of tile and grout which was prepaid, with a job name, and contractor pick up to finish a job we got short on tile. However, due to an unforeseen circumstance where my contractor couldn’t present his ID, manager Nicole and employee Crystal strictly refused the pickup. This inflexibility was particularly frustrating as all other verification methods clearly confirmed my legitimacy as the purchaser.It’s disheartening to see customer service take a backseat to rigid policy enforcement. This experience felt more tyrannical than the CDC’s stringent measures during COVID, prioritizing policy over reasonable customer accommodation. It’s a clear indication of a failure in customer service, where a little flexibility and understanding could have made a significant positive difference.
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November 2023 by Tyler Skyles
Employee jon in the appliances today I got a 4 piece set of appliance for my kitchen. And he worked with me very well. I spoke with him about a week ago. He was the reason I came back and made this purchase
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November 2023 by Kelly Lawrence
I just want to give a shout-out to Kim for being an amazing manager and human being. She showed up tonight for a community fundraiser for Macomb Foster Closet. It was organized by a 9-year-old with lots of kids in attendance. She went above and beyond, not only donating her time and talents but also her supplies and her kindness to the kids in the city of Warren. Whatever Home Depot can do to keep her, do it. She deserves it for her generosity and kindness. Thank you, Kim, for supporting the community! It should not go unnoticed!
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November 2023 by Emily Mazure
This is hands down one of my favorite Home Depot stores. It is usually super clean and organized. It does get a little chaotic on the weekends per standard but the staff is what really makes this store special. I have been doing some major renovations to my house and I ran into a few surprises. The team at this store is very friendly and knowledgeable. A special mention goes to Barb aka Barbie who is just an absolute gem. I look forward to the days I run into her there, she is the best!
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October 2023 by Burt W.
I drive right by the ghetto Harper Woods location to get to this one. Friendly and helpful staff and they always have what I need. The appliance guy spent easily over 20 minutes with my wife and I picking out a perfect dishwasher. Don't find that kind of service much anymore.
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October 2023 by Tim Timmins
There was a tool box with a sales price. I went home to get a truck to bring it home. I took the tool box and the price tag to checkout. Cashier refused to complete sale. She called "Chris" the tool manager. He said: "the price is no longer valid". I understand that this is against the law
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October 2023 by Jacqueline Hearndon-Sessoms
Sometimes when I go, the associates are no where to be found. Not the case for Rafael. He was great!!! If I'm messing up his name, I apologize, but I was truly happy to get the help I needed from him!!!
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September 2023 by Toddmi c
I went to get some concrete anchors. I knew were that were took about 2 minutes to get. There was a line 25 people deep. Only three registers open and no self check. I finally got up to register and after they rang it up I went to pay cash. The lady said only charger she didn't have cash in drawer. Only three registers and you don't have cash in them all. crazy.
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August 2023 by Ajitpal Singh
In receiving Adina did understand my problem and helped me in unloading. Great person. Thank you !!
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August 2023 by Rob Cav (Abundant king)
I like this particular store. It’s in a good location and very clean. The people are very helpful and friendly who work here
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July 2023 by Trina “VillainGurl” Becker
I literally love this place! Staff is amazing. They are always so helpful. The prices are good and the store is clean. They had everything I needed to make a little library for my new front yard.
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June 2023 by Nancy McMurray
Went in to buy perennials. They all looked dead. When I commented how bad they looked, I was told they are not giving discounts. I told the person I was speaking to I wasn't buying, but they needed watering. She pulled her boss(?). She told me:1 they're short-handed and I can apply for the job2 the plants are not planted in dirtAnd 3 they are watered 2x a day.The annauls all looked fine, on my way out, someone was watering the annauls in the parking lot.
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June 2023 by Happy lil butterfly
The cashiers provide excellent service even when some of the customers get cranky and mean. Garden is well stocked for my spring and summer gardening needs. Even when this place is crazy busy I had no problem getting help. Lumber is always hopping. Even the guys pushing carts were helpful.FYI: This store does not have self check they have cashiers waiting on you!
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June 2023 by Magdalini Maroulitsas
I gave it 4, because we shop here often and the majority of the workers and what we need is good. But this night we were really disappointed and I was very angry when I left. We were looking for a fridge for a friend. Instead of young man Joe helping us he pointed where everything was and said to find him if we needed anything more. So we just walked out and went to the other home depot, where we had excellent help and found a fridge.
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June 2023 by Tony K
Seems when I visit Lowe's & I'm looking for a specific item, either don't carry or out of stock. Then Home Depot comes to the rescue because they carry it & it's in stock. Beautiful! ( items? Mosquito bits & castile soap)
