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January 2024 by john tremmel
This was my first time there with one of my dogs for shots and a check up. I have to say the entire staff and doctor was very friendly and professional.They tried very hard to acquaint themselves with my dog. I will definitely be bringing back my two other calmer dogs. Great job. Highly recommend.
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January 2024 by C Wilton
Showed our new pup Suki 1yr old the ropes around the office and gave her her vaccination and surprised us with how good she was even with the office cat there. Very nice staff very calming environment definitely will go back and refer pets and their families to this clinic.
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November 2023 by Tracy Lalone
I absolutely love this vet office. The staff is off the charts amazing!! The Doctor is very nice and compassionate. Their office cat Pat, is cute, bossy and keeps everyone in check. ?? Great place!!
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November 2023 by Beth Cornell
We like the doctor but the girl thatanswers the phone is so Rude! No matterwhen I call he has a attitude and short!Terrible customer service. Why isn't thisaddress.....reading all the reviews it's onthere constantly. when I decided tochange vets reyne answered the phoneshe was helpful, explain everything, wascalm I would of just stayed at the othervet if I knew I was gonna get treated likegarage. Super disappointing! She needsto be addressed multiple complaintsseems like people left not because thedoctor but for the the way the front deskperson answes the phone! Unbelievablenot a good way to run a business. I nevercomplain and I should of wrote a badreview earlier every single time I call she'snasty I just can't get over it. The sad thingis I was referred to come to this vet andnow having second thoughts. Can't betreated with disrespect. I'm rewriting this because the girl actually blocked me on Facebook wow this is crazy ?
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October 2023 by doug bedra
After another vet neutered my pet, and I had to go back twice for them to fix it. As soon as I got home from the third time, I called Hoover Road Animal Hosp. I explained what was going on and after almost a week my dog could not walk. I was in there in about a hour. Dr. looked at it an said it wasn't good had to redo it. $ hours later after surgery he walked out to the truck. That was yesterday. He just climbed up on the couch next to me. Thank You so much. Everyone at the Hospital was wonderful and very caring. Only place I will go to. Will be recommending to family and friends.
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July 2023 by Rebecca Jones
I love this place! The vet is very kind and helpful, the techs are always friendly and helpful, the receptionist is always helpful and kind. The vet will always give you a list of “all” the recommendations but he will be honest with what is needed. I trust them with all of my fur babies!
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June 2023 by Beyza
Called for a quote. The receptionist was so rude over the phone I decided to seek another vet. Came to the reviews to find that the rude receptionist is an ongoing problem. Losing potential customers on the first initial call is not a good look. Not trusting my pet alone with rude people, ESPECIALLY the receptionist representing the business. No thanks.
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May 2023 by google review
I really wanted to like this place and we gave it a few tries but its always the same.. RUDEThe lady at the front desk is always RUDE.. in person, on the phone and anytime you see her.She is always put out if you ask how much something is or pretty much any questions. Sorry, im spending $300 every time i come there for something and i want to make sure i have enough money when i come in..she acts like she HATES her job, people and just life.The vet was ok.. kinda rushed and was just kinda mehThere are so many other vets out there. why come here and get attitude when im sure there are others out there that are nice and actually like animals and people. Maybe they should put her in the back cleaning up p****
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April 2023 by Dun Dun
Vet is super rude and highly unprofessional. All he cares about is money. Do not take ur pets there. It was my first and last time got charged $40 for no reason I thought he was due for his shots but I had to wait a week which is fine to me but I was in the office for under 5 mins all he did was weigh my puppy I even ask like is it okay if I don’t pay the $40 since it’s not fair. He didn’t care at all. The lady at front desk was nice but he was nasty. Do not go there
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April 2023 by Leah C
Excellent vet...and staff are super cool.You can definitely tell they love animals.Expensive...but I didn't see any Ferrari's in the parking lot.
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March 2023 by Megan
So, the person who answers the phones could use a bit of training in customer service but the vet saved my puppy's life. I woke up to my 3 month old puppy looking bloated. Her tummy was huge. After a quick internet search (thank you, webmd), I realized my pup was in serious trouble. I called Hoover Animal Hospital and they got her an appointment in under 2 hours. She was in danger of going completely septic and dying. The whole staff stayed late to perform an emergency surgery on my girl. It's been about a month and she's doing great. Besides a scar, you'd never know she had been so close to death. The doctor definitely saved her life. And on top of the great care, it was reasonably priced. I was shocked because our last vet was so expensive. Plus, I would've never been able to get her an appointment so quickly.The whole ordeal was scary. But the vet and his team did everything in their power to help my dog. And they didn't take advantage of us when it came to charging us for her care. I will always be grateful.
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January 2023 by Megan Nicole
DO NOT RECOMMEND The vet was rude and talked over me I hardly got a word in . The vet assistant seemed very nervous and on edge and did not have any idea how to give my dog his shot and did it quite harshly . DO NOT RECOMMEND.! Worst vet experience I ever had.!
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January 2023 by Donna Lehman
The staff have all been very supportive each time I have called or come in. I never feel like they arerushed or don't care. I feel like the doctor cares just as much as I do for my very busy husky. I love thepersonal feel in the office and when I call.
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January 2023 by Sierra Nicole
We bought our new born yorkies here to get their tail docked they gave us a set price over the phone , when we arrived It was more than they told us it would be . They claim they went up on their prices because of the new year . They gave us no warning of this or anything .
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December 2022 by Angela P
I have been taking my dogs here for years. The main down side is the woman who answers the phone (and claims to be the office manager) is rude and has no business dealing with people. Every time I have scheduled, she's been rude. This time it was too much. I called to schedule my dog's annual appointment and asked if they still have any Covid protocols in place. Please keep in mind that I have no problem complying with whatever their protocols are, I just want to be prepared.When I asked, the woman responded with a loud sigh then said I was allowed to come in with my pet ONLY if I wear a mask. I told her I have no problem doing that but I do have a baby and he'd be with me and he's too young to wear a mask. Is that okay? She responded and said,"What's the alternative? Are you going to leave him in the car?" I said, "Of course not but is it okay for me to bring him if he can't wear a mask?" She said, "We don't expect babies to wear masks." Her tone the entire time was that she was annoyed that I called and she was irritated that I had questions. I found a new vet. I did call to complain but she said she's the office manager and the vet is in surgery (they always say that). I did tell her exactly why I am not bringing my pets there but it was clear that she didn't care. I have worked scheduling appointments so I'm always polite when I call places because I understand how that is. The only reason I kept going here is because I have a difficult dog and the vet and the assistant are able to handle her. She also blocked me from their Facebook page so I couldn't do a review there. She must have done it while I was on the phone which makes me think she gets complaints often.
