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September 2023 by Roy Lee
Real friendly. Worked with our team to accommodate our UAW event.
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August 2023 by Blake Howard
I rented a van from here and the beginning experience was fine they had taken great care of me. When I returned the vehicle I looked at a couple more vehicles to rent for future service. Sad to say I will not be going back after I received my bill I called for clarification on a charge to get understanding, the lady was so rude she told me to look at my bill and would not listen to what I was trying to communicate to her and over talking me. She eventually hung up the phone on me after telling me she did not have time to explain to me. I feel as a customer you should always take the time to explain or clarify something because they did pay fo a service. Customer service gets zero stars from me. I was looking forward to renting with them again but after that phone call and treatment. I will not be a return customer or recommend this place to anyone.
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August 2023 by Mani Gill
We rented the 12 seater Chevy Van. It was clean and very nice van.The staff was very professional and friendly.Pickup and drop off was very smooth and I was able to leave my vehicle there.I highly recommend renting from this place..
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August 2023 by Cheryl Henry
Reservation, pick up, and drop off was so easy. Customer service, Marjorie communicated very well, made experience great. First time using them, will be my van rental go to.
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July 2023 by Amulya Goud
Worst place to rent a car. Worst manager to talk to. They couldn’t verify our insurance in time to rent us the car but they charged $500 deposit. When we asked for refund they hung up the phone very arrogantly. We drove an hour to pickup the van but left disappointed driving an hour back empty handed. Without verifying our driver’s license and insurance how can they charge $500 deposit? They’re the biggest scammers in town located in Warren, metro Detroit, Michigan.
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July 2023 by Ginny D.
I rented a van from them for a trip to Chicago with a group of kids. We had 12 people and we fit comfortably with all our stuff. The van ran great and was very comfortable to drive. Everyone i spoke with was so very nice and helpful! I will definitely use them again.
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June 2023 by Denika Tomblin
Always will come an rent from them!! The vans are amazing. Great customer service, Great Prices!! Highly recommend
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June 2023 by Heather Hill
I was almost a potential renter until I read the reviews. The scan like practice of keeping security deposits and charging for damages when you charge extra for people with no insurance, and your website mentions that people are only supposed to be responsible for the deductible. Your website says that deposits are refundable upon return, yet NOWHERE does it state when a deposit is NON refundable. That's could be seen as intentional deception when, like most people have stated, they wouldn't have made a reservation under such absurd conditions. You want to literally get paid for NOTHING, and there's NOT a guarantee that you would've been booked otherwise. I can understand why you'd have to steal money because you're clearly running customers away. Your EXCUSE that you aren't a big business is the lamest and most unprofessional by far. If someone cancels 3 freaking weeks in advanced, that's MORE than enough time to have the vehicle booked to another client. I feel that ALL of the victims of your bad business practices should start a class action lawsuit against your company. Your are INTENTIONALLY deceiving people to keep their money; especially when it's mentioned that you don't see a contract until AFTER a deposit is made. I hope that it AT LEAST states in your contract that deposits are non refundable, and I would advise EVERYONE to read for that part BEFORE signing such a money grabbing business practice. I'm angry because I was so close to POSSIBLY becoming their next victim. I'm so glad that I read the reviews.
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June 2023 by mercedes P
VERY UNPROFESSIONAL PLACE THEY HAVE A JOB POSTING ON CRAIGSLIST THAT SAYS APPLY IN PERSON ONLY SO I TOOK THE OPPORTUNITY TO GO APPLY WHEN I NOTICE IT WAS THE SAME LOCATION I APPLIED BEFORE THE LADY WHOS MAYBE THE MANAGER IS VERY UNPROFESSIONAL AND DO NOT EVEN LET THE GUY WHO HANDLE THE HIRING NO SOMEONE THEN TOOK THE TIME OUT THEY DAY TO APPLY FOR A POSITION!! Moral of this review don’t waste your time trying to get a job here they will judge you by your looks and not your experience nor skills
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April 2023 by Gilbert Grape
Price was right vehicle not so much, loud, didn't drive straight and one of the side doors did not seem to close all the way kept thinking it could fly open. You get what you pay for I suppose. Said something to them and they did not offer any type of compensation or apology even, just said it did what I needed it to do and that was that. Boom...
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April 2023 by Terrance Warren
DO NOT I REPEAT DO NOT rent ANYTHING from this fraudulent, money stealing company. I Had a trip and inquired about the van. Was told that it’s a $500 deposit to reserve the van. Unfortunately I had to cancel the reservation which I did 3 weeks before I was suppose to pick up the van. Asked about the refund of my $500 and they told me that it was not refundable. Had me very confused because I was never told this before I made the reservation because if they had told me I would have NEVER made the reservation. How are you going to keep my money and I never rendered the services. I will be sending my lawyer their way. So like I said do not deal with this company, they are up charging and scamming ppl. The lady I talked to never mentioned anything about a non refundable deposit because she know that it’s stupid. I only received the contract AFTER I made the deposit of $500. They lucky im out of town because things could have went left really quick and as I go through these reviews I see im not the only one!!! So YOU HAVE BEEN WARNED..and competition is coming their way…time to shut this scam DOWN!…….What I have never not got a vehicle that I rented…I have never experienced that and you say 30 days but I don’t have nothing coming up so how can I reserve something when it’s nothing going on…and plus YOU SHOULD guarantee a vehicle when your charging ppl $500 that you don’t mention about it not being non refundable until it’s already paid..just give me my Damn money…y’all need to make the deposit cheaper if it’s non refundable…like who do y’all think y’all are??? I’m not done…y’all will pay..
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January 2023 by LAJUANA TURNER
I reserved a van through another rental company but the van was unavailable when I arrived. I looked up van rentals and found Michigan Car and Van Rental. I gave them a call and by the time I got there, a van was ready for me. They were able to accommodate me on short notice with a clean and serviceable van. They’re reasonably priced as well. No hassle upon return of the rental. They’re definitely my first choice for rental needs from now on.
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January 2023 by Mary Davis
We’ve rented two years in a row for our trips to Florida and have always been pleased with service and especially since each time it was a last minute reservation that they were willing and able to accommodate. We had a great trip , the van is very spacious, clean, in great condition, and the tv is an added bonus that works great for the kiddos! We look forward to renting again in the future. K. Herring and M. Davis
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January 2023 by Dustin K
Ma angel always treats me like family when I use there services. Mr .A likes to give me a hard time but that's because I'm one of his favorite customers lol ...good people good service. I recommend them
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January 2023 by Guinane Dorrine
Put a $500 deposit on a van for a wedding, the wedding was canceled in 2020 for Covid, no refund. We had a year to use it, but it was still during Covid, so weren’t traveling. Never got any refund.
