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December 2023 by Stephanie DeMoss
Customer service is severely lacking at this location. Was told they would look into a call and call me back and never did. Told me a cashier's check is the same as cash. Took my cashier's check which is good as cash and did not give me a loan payoff letter. Paid $3 for said check because carrying around a lot for money is not safe. Told me I must pay cash. DON'T do a loan here if you want to sell your vehicle quick. I've been waiting a week now. So now I have no loan payoff letter and out $3. Pretty sure when I called I got the same lady and she was rude and clearly not interested in helping me with my situation.
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July 2023 by Missy Carrabello
Some of the worst experiences I’ve ever had with a bank or customer service in general, period! Worse thing they EVER did was join with Michigan Legacy, had NOTHING but issues and I’ve been a customer since I was 20, I’m 45. They’re fine as long as you’re giving them money consistently but as soon as you have a little financial trouble and are late you receive THREATENING mailings, emails, and they close your accounts. So happy I moved my stuff out of that bank and getting my family to do the same!
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November 2022 by Kelly Matelic
I have decided to refinance in 10-21 with Michigan Legacy because there Home equity loan was AWESOME. Rates were great. Anytime I call there they are so helpful. I call all the time. Today 11/4 I called spoke to Jennifer W from the warren office to set up Automatic payments. She was wonderful. Extremely helpful and Awesome to Work with. Thank you Jennifer. I'd Highly Recommend this bank to anyone looking. Seems like a smaller bank which is great you truly get personal service. Thank you so much for making my experience wonderful.
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July 2022 by Lia Maria
Used the video chat service today to set up a new joint account with my partner, and it was so fast and easy! Charlie at the Warren branch was kind, knowledgeable, and made it a quick and easy experience! Have banked with them for years and was really happy with this new service.
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April 2022 by Sam Fox
Building is 100% done with construction but in-person is still not allowed. 95% of your competitors have opened their doors, 6 months ago. Two stars because the ATM gives out more than just $20s. Which is nice.
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February 2022 by London M
I do not recommend anyone to bank with Michigan Legacy Credit Union as a whole.. this company is now down hill. All of the sudden no one knows what their doing. Fees just get pulled out of your account for no reason, managers never call back to reconcile, and employees tell u anything to get u off the line including informing u that they will work on an issue for u and will call u back which they never do. It’s sad because I’ve been with this company for over 20 years, yes they changed their name a few times but they still use to be a good credit union, but now their all wrong and it sad that I had to close all my accounts with them. But if u want a good credit Union to be apart of, DO NOT BANK WITH THEM!
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December 2021 by Lauri Galka
I don’t know if it’s a staffing issue or what but the lobby is still closed and the drive thru wait is an average of 30 minutes. I really need to close my accounts and move on.
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October 2021 by Siarra Llyles
I enjoyed banking with them prior to covid 19. I think they must have lost all there staff who actually knew what to do and now no one there has a clue how to do there job
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August 2021 by Kat
I am a fairly new credit union customer and ran into a few problems with my account over the past couple of months. Out of all the member service reps I have tried to contact and/or talked to, Jillian is by far the best; these five stars are for her! She is friendly, polite and very helpful and has addressed all of my issues and answered all of my questions so far without hesitation. I've also noticed that Jillian is the only one out of the few others I have talked to that introduces herself by saying her name; much appreciated. She is an asset to your company and a stellar member services representative. Thank you Jillian!
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January 2021 by Kathleen Leduc
I am a fairly new credit union customer and ran into a few problems with my account over the past couple of months. Out of all the member service reps I have tried to contact and/or talked to, Jillian is by far the best; these five stars are for her! She is friendly, polite and very helpful and has addressed all of my issues and answered all of my questions so far without hesitation. I've also noticed that Jillian is the only one out of the few others I have talked to that introduces herself by saying her name; much appreciated. She is an asset to your company and a stellar member services representative. Thank you Jillian!
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December 2020 by Jackie W
i don't understand what has happened to this place. What used to be a wonderful family credit union attached to our church is now a bureaucratic disaster. I can't process transactions for more than $500 without calling and asking for permission. And last night they decided to just disable my debit card. I try to call and get someone on the phone and it's literally a joke. I'm all done with this place. If I wanted a corporate bank I would just sign up with chase.
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July 2020 by Lisa G.
Great place to do banking! The staff is friendly and knowledgeable. They go above and beyond for their members.
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October 2019 by Nicholas Ciavattone
I've been with this Credit Union since they ate up our church credit union. The fees are outrageous. I would seriously consider a bank over this credit union. Do yourself a favor and don't give them your money.
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September 2018 by Maurice Beaver
Great overall experience extremely helpful more people should be aware of the Michigan Legacy Credit Union advantaged they treat you like family handling business never felt so stress free
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August 2018 by Eugenia Phillips
One of the worst credit unions in the state of Michigan! I will never refer anyone to this Credit Union ever! For my first experience with this particular establishment it was horrible! The hours are horrible! I tried to pay my loan payment with my debt card from a different financial institution but they would only take a credit card. I went into the location in Warren to open my online account and even though I got there b4 they closed after I opened the online account and found out that I needed to open a checking account so I could pay the loan online, I was not assisted with trying to open an account online because it was now 5:02 and they were closing! I was already sitting with the banker!!! She just looked at me like, SO SORRY CHARLIE 😤😤😤😤The hours are worse than bank hours at least banks and some credit unions are open late at least one day during the week! Lastly I called Member Services to try to pay the loan online and guess what? Because I was paying the loan from a different account, they had to call the MLCU branch to get authorization to take the payment and since ALL the branches are now closed I had to wait until MONDAY! So luckily I get the opportunity to drive 20 miles to go to the Warren branch AGAIN and pay my loan through the drive thru So needless to say, moving forward I will have my current banking institution send payment to MLCU so I won't have to deal with this credit union again. I will be glad when my loan is paid off so I won't have to deal with them EVER! MICHIGAN LEGACY CREDIT UNION LEAVES A LEGACY OF FRUSTRATION!!
