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February 2024 by Tye C.
This location takes advantage of woman and the manager & team provides the absolute worst customer service and lies to their customers and misconstrued their warranty and gaurentees. My Mother came to this location because of problems with her car. We are shown a part that was recently replaced 4 months prior was not installed properly and there was some other minor problems needed fixed with the car. They upcharged her 370% markup on replacing the part not including labor, while having very minor damage and was still usable according to many mechanics I've reached out too abd looking at the part itself. Alongside other huge markups on parts for the vehicle. Again all outside of labor. I saw the receipt when I came home early and was enraged at the price and how they easily took advantage of my mother with a gross disparity of the charges given to her. And she was also convinced to take out a credit card to pay the bill as well told by both the manager and employees they offered the part with the huge markup and didnt need to be replaced with a "lifetime warranty". It's a 12 year old vehicle with a lifetime warranty, what do you think will go first? Angered I used my connections and reached out to the Midas owner of Acorn and left messages on his phone. I'm then reached out one morning by the Manager who tried justifying the costs and there was no wrong doing on their part. And told me the part has a life time gaurentee, something that again, we aren't interest in, I mention it afterwords and he then rebuttles "It's not a lifetime gaurentee it's only a 2 year". After he just told me it was a lifetime, told my mother and her friend who went with her along with all the employees It's lifetime. And that the prices were things he just 'read from the computer'. I do invoicing as part of my job and I know you can make up any number you want invoicing and these are not set customer prices. And the way the manager talked to me saying my mom left satisfied and happy was a absolute lie. And I told him my mom was embarrassed, angry and couldn't let it go. So I reached out to various Midas locations from the same ownership, ask for estimates on costs for the same parts and job required. Not providing my own part, but what they'd provide and how much it would cost on top of labor. They all gave me a much lower markup averaging around 90% to 150%. So to be generous let's just say it was a 130% markup average. All this coming because I'm a man and my mom is a woman. It's clear they took advantage of my mom because she was a woman. Then we get a added bonus a few weeks back and saw the dealership charged the credit card TWICE. I was going back and forth with the owner with voice messages because we kept missing each other's calls due to timing. But I immediately called enraged and talked to owner about all the issues. My mother told me the manager was new and he was given the job because the previous owner refused to do residential work and was there to turn things around. (Which is probably another reason she was taken advantage of). The owner told me he was told what she was charged by the owner and workers and thought she was charged fairly telling me a markup that was no where near the actual charge given to my mother. So he clearly never looked into the actual charges. He says the manager told him his mother left perfectly happy when she wasn't. And as I brought up all the information I mentioned prior. He was in shock his store locations gave pricing over the phone (I know a company no-no, but when you own so many locations it doesn't take long to find 3 people to give you pricing over the phone even by mistake). And then when I brought up how my mom was taken advantage for being a woman, he tried bringing up how he has four daughters. I stopped him and told him I'm well aware of his daughter's, the colleges they go to and I'm sure he's a proud father. But I asked him if he didn't own all these stor
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February 2024 by Ralph Jones
Horrible place way over priced
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January 2024 by mike z
All seemed good. Then tire pressure gauge didn't work. Assured it would reset. It didn't. Took to dealer. They reset 3 tires. The other one says 81 psi. $150 to reset. Said no. So something happened at Valvoline, or just crazy timing.
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January 2024 by Ronda Tomlinson
Very nice, helped me with putting air in my tires for free
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December 2023 by SWITCH ZONE
Amazing service
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December 2023 by Doug Jones Jr
Poor customer service. Dismissive and condescending. TWICE
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December 2023 by Eric Allen
Very honest and good people
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December 2023 by Malik Jordan
Great location. I've been here several times, and they've always taken great care of my vehicle.
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November 2023 by Arnes Tufek
They helped me with my wife's wrangler did a free alignment check and let me know if it was out of spec.
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October 2023 by Shawn
Amazing thank you !Service: Steering & suspension repair
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September 2023 by Anime Fanboy
Worst service ever. Took our car here 3 times! And it's still having the same issues. First time we brought it in for something minor. Got it back and everything seemed fine then it stopped accelerating. Paid to have it towed back to them, they claimed it was something they screwed up and would fix it for free. Over 3 MONTHS and we finally get the car back AND IT'S STILL DOING THE SAME THING. NOW I'M STUCK ON THE SIDE OF THE HIGHWAY HAVING TO GET THE CAR TOWED AGAIN. DO NOT TRUST THESE PEOPLE WITH ANYTHING!They also claimed to have test driven it multiple times and noticed nothing wrong but the only way that's possible is if a dead man was driving it because there's still clearly something very wrong!
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August 2023 by Monica Taylor
Took vehicle here for inspection, John was AMAZING! He saved us from making a huge mistake. Car was in desperate need of major repairs. Thank God we didn't buy it.Highly recommend them!Honest, professional, and incredibly kind.Service: Vehicle safety inspection
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July 2023 by add
Overprice for repairs. Better check other places. Heres the prices just in case. Lower control arm replacement cost you $1800. Serpentine belt replacement $900, rack and pinion replacement $1600. Inspection fee is $79.
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July 2023 by Chris Harrison
Great customer service! Brought my Jeep in today without an appointment to have an exhaust leak checked out and they had me in and out the door with the leak fixed in about 2 hours. Could not ask for more out of a repair shop. Keep up the good work guys!Service: Exhaust
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July 2023 by Ron Parson Jr.
Overpriced (Franchise). Mechanics (inexperienced or not certified to do a specific repair).I worked there briefly. Did not agree with management (Howard, know it all type). Lost the previous manager because of him. Howard would not put in an eyewash station (requirements deemed by MiOSHA, for the mechanics. During my interview he specifically promised me a new store would be ready in 31 days & never came through.Personally, I had an oil change done on my vehicle there along with B&G engine oil flush & fortifier, 4 days later, the rear main seal failed. Not sure & canNOT blame them. Lesson learned. I moved on to bigger & better things. I left because Howard rejected me for assistance on a rental car allowance (36 miles one way commute). Howard instead put in writing that I was overwhelmed.Not sure where that came from, that was never mentioned.I believe in The Golden Rule, that's it.