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October 2023 by Emilisa Thomas
If you love being double charged each month this is the place for you!!!I’ve only been with this company for 2 months and both months they charged me double.The charges are 2 days apart. I called and asked why I was being double charged and they told me that the charge is pending and will fall off within 3 days. It’s been a month since the first double charge I promise you it’s not pending.I call a second time and was told I would receive a refund within three days and that I was gonna get a call or email regarding the refund. I called a third time a week later and the guy says that I don’t have proof of them double charging me so I’m not getting a refund. Unless I get a confirmation number from my bank. I called my bank and they confirmed that I was double charged but that they were not able to give me a confirmation number for the transactions and so I had to dispute the charges since iStorage wouldn’t do anything about the fact that they were double charging me.Y’all better check them bank statements they out here scamming
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October 2023 by Dee Allen
Great customer service, nice and friendly staff,, easy reservation and move in
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September 2023 by Selena Holliday
I’m really satisfied with everything about this place♥️ they are very helpful and super nice I will give them a 10/10 ? thank you for all you do and I will be back everytime.
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September 2023 by Donielle Nelson
If I could give less than 1 star I would. My things have been totally destroyed or contaminated by rats. This has been the worst storage experience I've ever had in my life. My wedding dress is destroyed, my beds, my furniture. The facility says you store your things at your own risk when you take out a rental there and you have to make an insurance claim. My question is what are we paying you rent for?? I didn't have food or anything edible in my unit, no paper products or anything rats would want. But now I lose everything, and also have to move all of that rat feces and urine covered, contaminated stuff at my own cost on top of that. This has been my worst storage experience.
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August 2023 by Marie Fisher
I knew better not to come back here. This is my third attempt of trying to do business with this location. It's dirty,ran down and out of date. They want to charge you every month for a new rental rate.... Their always unprofessional. I knew better.. Thinking their close to my house. Never again
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August 2023 by Tabitha Howard
Sam hands down is the best. Great customer service. Will definitely recommend.
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August 2023 by Carnell Sanders
The worst experience in life. But this posting will never post. Absolute disappointment.
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July 2023 by Kevon Allen
Erika and Sam have excellent costumer service.
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June 2023 by Arnisha Moore
When I enter I was greeted with a warm welcome and smiles. Wonderful services
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April 2023 by Peggy Brooks
No light in unit and hard to secure because the latch is off track so I barely go in. Everything else is ok
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March 2023 by Hazley Dozier
I like to thank Erica for helping me out today. She was very professional and has great customer service
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February 2023 by Rene H
I've rented twice before with Sharon she was so kind and professional I called for a 3rd time. It's refreshing to have a pleasant worker. Sharon is excellent at what she does.
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February 2023 by Kewanda Giddings
Sharon and Ericka at the Warren location on Groesbeck are the best. They are excellent great people to talk to and understand all your needs. Thanks for having them there.
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February 2023 by TV NU DETROIT
I had the best experiences at Istorage on Gratoit & 8 Mile and 8 mile and Grosbeck. From beginning to end very professional. I can't remember the names of the ladies and I'm sorry for that but they are nice people.
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February 2023 by Beats For Bossman
So I walk in the store on grosebeck and 8 mile and was greeted by ericka and Sharon those two were so helpful we shared laughs they even fixed a error I had in my email if it’s anyway I can give them 100 stars I would
