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January 2024 by Michael Atchley
So originally I went to Verizon to get a new phone and a new plan. I tried online after it went through they canceled on me so I went into person didn’t work because of the online thing so I went across the street to T-Mobile there. I was helped by Dylan and he was great Knowledgeable and ready to help he took care of me and like 3 other Customers all at the same time he was polite, knowledgeable and ready to help also cracked a few jokes honestly this man deserves a raise thank you!
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January 2024 by Larry Corley
Suzan was very helpful, what ever she makes is not enough. She helped me when no one else would and I appreciate it.
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January 2024 by Rita xo
Went in today after having problems with my new Iphone and Suzan the store manager was such a great help, she fixed my phone so quick! Usually when I go to a different T-Mobile store they don’t want to help unless they’re making a sale. I will start coming to this location from now on. Thank you Suzan!
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January 2024 by Teri-Jo Valliere
Wasn’t able to solve my problem. Didn’t even try.
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January 2024 by Lisa Perreault
Went there on Sunday, the associate I think his name was Derek (has septum piercing) was extremely helpful and very knowledgeable. He was able to find us the best deal for our money and a great plan. Was patient with all my questions. Great friendly service and staff, store was clean and organized.
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December 2023 by James O'Steen
I received the absolute best service. I was blessed with Dylan, super knowledgeable & gave me the best options for my upgrade. I needed to get my iPhone X dinosaur upgraded ? yes iPhone X. I absolutely love my new iPhone 14 Pro Max thanks Dylan; you were ? percent correct. I have the right phone, amount of space is plenty. The upgrade in service to not only save money but place me in the modern age. I’m so grateful for you and easy of transferring all my info. to the new phone. You’re a cell phone genius. T-Mobile’s 5G - 5⭐️ Agent.
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November 2023 by Omar K.
Staff needs more training. I called for something simple and the guy who answered almost pissed himself trying to come up with something so he got aggressive and then hung up on me.
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November 2023 by World of A&A
Isaac ,grant, and Suzanne are the best I went in there expecting something different and I got WAYYYYY better results they worked magic i definitely recommend this store and they are so nice
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November 2023 by Emmeline J.
My sister left her phone on top of her car and it flew off on Van Dyke! Remarkablyit worked for a few months but it finally rook ots last breath last week. We have not had to buy new phones for a while and were pretty nervous about it. Dylan and Sue at this location were knowledageable, compassionate, and patient with us while we were there, and while helping us were able to help the troves of other people coming in for service. We came in expecting to be hit with pushy sales people and were met with the exact opposite! Our upgrade situation got a little weird toward the end but Dylan and Sue handled it so well and I felt like a priority every step of the way. Thank you both so much for everything!
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September 2023 by Luke Peterson
If I could go higher than 5 stars I would. We switched over from ATT due to countless problems with service and our iPhones. We initially saw Dan to move services. It’s always a little time consuming when changing wireless providers but Dan was amazing. Customer service was A+, answered all of our questions. One of our phones that ported over had some technology issues with apple software that even the Apple Store couldn’t fix. Tried to go to some other T Mobile stores to get a replacement phone, but they weren’t all that helpful. Came back to this store a few days after our initial stop. Suzanne the store manager and Dan who helped us the first time were able to figure out the software issue and were so helpful and kind. They truly care about the customer experience and want to make sure the people that come through that door are satisfied. Amazing job.
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September 2023 by Patricia Jackson
Would give no stars if possible. They only care about making new sales so existing customers who need customer service is not their priority. I came in for a screen protector replacement covered by my plan and they lied and stated my phone isn’t in their system. The rep Grant decided to argue with me that their system is only for sales and I would have to contact customer care on my own to figure it out. I pay so much to T-Mobile a month that the lack of proper service is simply unacceptable. There was another rep who also provided no help and just had an argumentative non-problem solving nature along with Grant. This isn’t the first time I went to a location in my community (warren) where the service was not properly provided because they only care about new sales.
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September 2023 by Smokey
Respectfull. Very helpfull.Very neat. Very clean.
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August 2023 by Sandra Layou
AMAZING SERVICE FROM DYLAN AND DAN. THEY HELPED SOLVE ALL MY ISSUES ☺️☺️☺️☺️?☺️?? 10/10 recommend this place
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August 2023 by Wil Garner
Came in because my tablet and phone wouldn't work right and Suzan was able to fix everything and help me out, great store and customer service!
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August 2023 by paul hana
Suzanne has the best customer service! I followed her to this store. Thank you for always helping!
