Universal Quick Lube is a local auto repair shop that specializes in quick oil changes and maintenance services. Based on the reviews, the overall experience at Universal Quick Lube is mixed. On the positive side, the shop is praised for its excellent customer service. Customers have noted that the staff is friendly and helpful, and they go the extra mile to address any issues that may arise. Additionally, the pricing is described as consistent with other quick lube places in the area. However, the reviews also highlight some concerns. One customer had an issue with a stripped screw, which the manager was able to resolve, but the customer later experienced an oil leak due to the wrong bolt being used. Another customer found that the shop had left an oil rag stuck in their vehicle during a previous oil change, which they only discovered later. Notably, one customer's elderly mother was charged over $70 for a basic oil change, which was significantly more than she had paid elsewhere. While the shop eventually refunded the overcharge, this incident raises concerns about potential price gouging, especially when dealing with vulnerable customers. Overall, while Universal Quick Lube seems to provide decent service for routine oil changes, customers should be vigilant and advocate for themselves to ensure they are not being overcharged or experiencing any other issues with the work performed.
