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February 2024 by Milan Johnson
Alexis is the Absolute Best to work with! She is very patient and understanding for any questions about iPhone or which plans would suit an individual’s needs the best! I’ve worked with her multiple times on different occasions and have never been disappointed in the information given. I believe she is the manager anyways but nonetheless the deserves the credit.
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January 2024 by Michael Myke
As a new customer, I'm going to remember the horrible customer experience I had for years to come! If they have a problem with me posting this negative review, they can speak to me in person when I go in today to resolve this matter, since they don't answer the phone when you call the store. Absolutely one of the worst customer service experiences I've ever had. I won't go into details because it's too complicated to try and reiterate here! But after being on the phone with Corporate offices for over an hour as they tried to switch my plan, the call was dropped! Now my brand new phone has no service, I can't even call back the office, nor can they call me back! I tried to reach them with my old phone and still no luck.
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January 2024 by Erika A.
horrible service!! I haven't ever seen this kind of service before;I have been waiting for 2 hours and nobody helped; they came up once and forgot and then told me to wait more and later said that it's lunch time; terrible!!!
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January 2024 by Mickala Johnson
I came in just to verify my identity for my phone to be delivered and been sitting here over 45 mins this is crazy
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December 2023 by michele minser
Please put away the ma'am cardIt's not appealing. I think you pulled dear into it. Very sick. I will be going elsewhere next time.
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November 2023 by Ali Hashem
Ordered an item online for pickup took 2 hours out of my day to get it after receiving an email that my order was ready for the rep to tell me that they sold my item to a different person. Called corporate and filed a complaint.
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November 2023 by Anonymous Guy
I went there today after having a very poor experience trying to purchase a new iPhone through the Verizon website over the last two days.I opened the interaction by telling the rep that I knew exactly what I wanted and didn't need any plan upgrades or purchase addons and that I just wanted to buy the phone and go.She went into the back and came back out and told me that she had the paperwork for the plan and purchase I wanted, plus two other purchase scenarios that she thought would be better for me, such as adding a new line when I didn't need one and more data which I didn't need.I again reiterated that I didn't want anything except the base purchase of the phone.She then acted like that's what she was giving me and put the signature screen in front of me for the new phone purchase and I noticed I'd opted into a protection plan we never discussed ($204 per year recurring).I asked her why she opted me into something we didn't talk about and that her continuing to push extra things beyond what I'd asked her was making for a bad experience.At this point another worker Emilian (Emilia?) who was working with a customer nearby and later identified herself as a store manager, loudly asked what the problem was, and I said the salesperson opted me into the protection we didn't talk about.She (loudly, in front of the other customers) said to the salesperson that it wasn't about her and I must "just be having a bad day". I told her that my issue was stuff being snuck onto my bill that was never discussed and that whether I'd already been having a poor experience with Verizon didn't have anything to do with this.She replied "I'm sure you say that all the time to everyone" which didn't really make much sense.At that point, I decided to stop responding to the escalation because I just wanted to buy my phone and go home. I did ask for her name and position before I left so I could reference it in this review.I doubt Verizon teaches their employees to opt customers into additional purchases that weren't discussed, and I doubt they train their managers to escalate and attempt to publicly shame customers who question this approach.I'm just glad I got my phone and don't have to go back there again.Edit: I understand that businesses exist to make sales and that offers and promotions are a part of the game, but there is a reason laws are built around opting IN and not out. Verizon's protection plans might be wonderful, but I didn't get a chance to learn the costs and benefits of it, and there's a really good chance I'd have purchased it with better communication. My first name is actually Thomas and my last name begins with R. if someone at Verizon wants to validate this; I use the alias on my email name so as not to be spammed into oblivion. Thanks so much if you see this!
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November 2023 by Adam Foolery
The line is always long. Over 3-1/2 hrs to get a new phone contract.They put my screen protector on (I didn't ask him to)and it had such big bubbles. I stopped by to turn in my old phone and showed them my protector. They told me to go online and file a claim.I'm done with Verizon after this. I almost walked out and I wish I had.
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November 2023 by dawan m.
Went in there didn't try to help came in the next day they sent me away because they have bedbugs. Make sure you do not go there
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October 2023 by Anonymous G.
I went there after having a difficult experience trying to purchase a new iPhone through the Verizon website over the last two days. I opened the interaction by telling the rep that I knew exactly what I wanted and didn't need any plan upgrades or purchase add-ons and that I just wanted to buy the phone and go. She went into the back and came back out and told me that she had the paperwork for the plan and purchase I wanted, plus two other purchase scenarios that she thought would be better for me, such as adding a new line when I didn't need one and more data which I didn't need. I again reiterated that I didn't want anything except the base purchase of the phone. She then acted like that's what she was giving me and put the signature screen in front of me for the new phone purchase and I noticed I'd opted into a protection plan we never discussed ($204 per year recurring). I asked her why she opted me into something we didn't talk about and that her continuing to push extra things beyond what I'd asked her was making for a bad experience. At this point, another worker Emilian (Emilia?) who was working with a customer nearby and later identified herself as a store manager, loudly asked what the problem was, and I said the salesperson opted me into the protection we didn't talk about. She (loudly, in front of the other customers) said to the salesperson that it wasn't about her and I must "just be having a bad day". I told her that my issue was stuff being snuck onto my bill that was never discussed and that whether I'd already been having a poor experience with Verizon didn't have anything to do with this. While we're on the subject it is indeed Verizon that is taking my money so Emilia's attempt to distance the in-store team from the online team doesn't really fly. You're all Verizon. But I digress. She replied "I'm sure you say that all the time to everyone" which didn't really make much sense. It was really weird having this person inject herself into the conversation and try to make things more uncomfortable for pretty much everyone in the store, but especially me. I'm pretty sure that's the opposite of what Verizon would want a store manager to do. At that point, I decided to stop responding to the escalation because I just wanted to buy my phone and go home. I did ask for her name and position before I left so I could reference it in this review. I doubt Verizon teaches their employees to opt customers into additional purchases that were never discussed, and I doubt they train their managers to escalate and attempt to publicly shame customers who question this approach. I'm just glad I got my phone and don't have to go back there again.
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October 2023 by Lisa Muse
Yesterday I had the pleasure of meeting Joelle at this location. Joelle helped me become a new Verizon customer and worked diligently to find the exact devices I wanted, to assist with porting in my old numbers from another company and was so pleasant to work with! Thank you Joelle for making the switch to Verizon flawless and FUN!
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August 2023 by Ava Strainovici
Jesse helped me save a lot of money today and was extremely helpful! I genuinely had a good experience thanks to him.
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August 2023 by def Tone
* Update 2 days later. I reached the executive office and a kind and helpful woman reached out to me and resolved the issue. The only thing I would say is that explaining what new features and fees are instead of just saying it's up on the wall somewhere. Leaving this as a one star as I will definitely still go to my favorite Verizon store, which is on Big Beaver road in Troy - The staff here are lazy. Not willing to help... And then they tried to charge for something that doesn't exist. Currently on the phone with corporate. Very very upset..
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June 2023 by Richard Salvatore
I would put 5 star's for these good folks and should have, but the battery on my phone I purchased there, well the power goes out quick!!! $500 dollar's phone that I have to keep charging is driving me nuts, I'm just going to take it back to there store and just exchange it!! I hope!! Sincerely Rich Salvatore. But like I said the staff was great!!
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May 2023 by Allison D.
Could not have had a worse experience at a store. When I say these representatives don't give an absolute shit about you, I've received better service at a McDonald's. First off, I purchased the Verizon mobile and internet over the phone, came into this Warren location that was listed for pick up. As I'm sitting in the store remaining patient with the representative, Jazz, she grabs my order, then takes my phone, takes out my xfinity SIM card, says I don't need it anymore and smashes it. Then, she installs the Verizon SIM card and my phone won't activate. She can't figure out why, so she sends me home with my non working phone and tells me to come back the next day and she'll get a new application to get it fixed. Im also a remote worker and a grad student at Wayne state, who needed my cell phone for dual verification for multiple logins today, which basically cost me an entire day of work. Then I come into the store the next day and explain what their representative did yesterday to the new representative Emmilia, emmilia calls Verizon and says I need to call xfinity to get the transfer pin that I apparently need, so now I have to call xfinity off my work laptop on their Wi-Fi because again, I have no working cell phone because of them. Then, it turns out I have to drive all the way to an xfinity store (in the middle of massive amounts of traffic since multiple roads in Warren are being reconstructed) to get a new SIM card in person because it's the only way I can get a transfer pin now. So I go and do that and come back and after all of that, I finally broke my cool and demanded for a discount since their representative was the one who smashed my SIM card and Emmilia said she couldn't do anything for me. On top of that, the manager, Carlos, did not say a single word to me, people would just go in the back room and laugh. I'm literally a college student and I work about 60 hours a week paying my way through and these people literally cost me an entire work day and not a single apology. I was met with utter rudeness and I'm appalled that Verizon can even justify their prices when they're hiring people with 0% customer service skills.