Home Improvements near Washington, MI

“I have been to a few TSC locations and I really like the store. I stopped in to get a few berry bushes and ended up with Kiwi, Aronia, Yellow Raspberry, purple Raspberry, Nanking Cherry, and a few others. There were also great deals on apple trees so I picked up a few of those. My son loves to see the baby ducks and chicks in the spring so we try to stop in to see them in the spring. Service is great and the cashier was very friendly. I highly recommend TSC and I have never been disappointed at this location.”

“I purchased a thermo-true door @ Dillman upton. Branden my sales rep was fantastic! Explained everything in detail. Returned ALL my calls promptly (which is rare!). The door came in earlier than I thought. He set up a installer date. Installers were fantastic! They were very detailed, neat, on time, and installed perfectly! This is the place to buy your doors and windows. See Brandon and you won't have any problems. FIVE STARS. I'm very happy I chose them.”

“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”

“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”

“Jeff the manager was amazing and so helpful and friendly even though the store was closing in a few minutes. The head cashier and gentleman at the customer service counter were also friendly!! Definitely recommend you shopping at this store!!”

“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”

“I don't often write reviews, but after my experience with Lynne at customer service I felt compelled to. Lynne saved me a huge headache by sorting out a problem that no one else had been able to help me with. I feel like Lynne went above and beyond in store, saving me from having to go through a long email process online.

Thanks Lynne!”

“Outstanding Customer Service from Wanda.

Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.

I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.

As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.

Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.

Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.

This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”

“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”

“Matt and Maddie helped me 6-25-25 with my return. I had some trouble finding my receipt and they were able to access my card account and help me get the issue resolved. So happy I don’t have to haul that entry door back and try and dig up the receipt. They went above and beyond what was necessary. I love this location and all it workers. I shop at many locations and I love this one the best!! Thank again for the excellent customer service”