-
November 2023 by Francisco V.
Call them about a new car but price on description is not the actual price of the vehicle, It's about 10k over!! the advertising price.They have poor customer service,they make it confusing just stay away!
-
November 2023 by Heironomous The King
I brought in a brand new key fob in to be programmed. I reluctantly agreed to pay the $120 they were asking, for this simple task. They could not program it, and informed me that I still had to pay the $120, plus tax! I said you did not complete the work, why should I have to pay? They said that is their policy! I will never set foot in that place again. There is no "customer service" anymore, just a bunch of robots, following arcane policy. Do yourself a favor, DO NOT GO THERE! Service staff does NOT HAVE A CLUE what they are doing.
-
November 2023 by Z-MAN ZOLNIEREK
I have been in the market for a new truck for a while now are used. Super duty came up during my search and very quickly. I got a response from Suburban Ford. They were timely and very pleasant to work with not too pushy like some dealers. I ended up working with Jeremy Mexico to finalize the deal, and all I can say is he goes above and beyond to make sure everybody is happy, and the truck is ready to go. Thanks again and don’t hesitate to work with Suburban and Jeremy.
-
November 2023 by Jay Whitsitt
Man, best experience I've ever had buying a new car. Drove 6 hours from IN to pick it up. Clean, organized, took care of titling, plates and registration which=NO BMV FOR ME! Best part of all was Hillary my salesmodel. She was great, smoking hot, and came in on her day off to get the sale done on my crazy schedule. She deserves a raise guys! My offer is still on the table girl! You are awesome, Appreciate everyone who helped get me in this car which I love! Will definitely recommend, even possibly make the 12 hour trek again....(If Hillary is still there ?)
-
October 2023 by Brandon Koehn
What a terrific experience?! Basil went above and beyond to repair our vehicle. He was pleasant, professional and cared about our business. The parts department had the needed part in stock and the service team had our vehicle fixed fast! I would encourage others to utilize Suburban Ford for their vehicle needs.Thank you all again for the excellent customer service!
-
October 2023 by Steven B.
This place will rob you blind. You are better off getting service from a local repair shop. They quoted me over $900.00 to only replace 2 front rotors. The cost on the rotors is $ 300.00 for the pair. This doesn't add up.I ended up doing it myself and it took 30 minutes a side
-
October 2023 by Charlene Hood
I went to this dealership to have 2 recalls taken care of and to get an oil change and tire rotation. Estimated 4 hours to get this done. My vehicle was finished in less than 4 while I waited. They have a very friendly crew willing to help in any area. And they have a comfortable waiting area. I was pleased all around and will bring my vehicle here anytime.
-
October 2023 by Matthew Bristow
Very impressed with the mobile maintenance service, particularly the mechanic Matt that came to service my Bronco Sport. He showed up exactly on time as scheduled, was very professional, and took the time to answer all my questions thoroughly. The recall notice on my vehicle required zero effort from me, Suburban Ford of Romeo made it very easy.
-
September 2023 by Chris M.
The absolute worst customer service that I have experienced in a car dealership. Both service department and sales department staff failed to acknowledge me and instead seemed more interested in their iPhone or talking and laughing with their colleagues. Woeful attitude, plus the Dark Horse has $10,000 mark up. Avoid at all costs waste of your time.
-
September 2023 by Anthony Venturini
Awesome car buying experience. Antonio is an incredible guy and took care of us quickly. He gave us an amazing price right off the bat. The whole process took less than two hours. Thank you!
-
September 2023 by Ron B.
Service Manager opened the door early on a Saturday morning so we didn't have to sit in our cars. Very professional service and friendly. Takes longer than the typical 15 minute places, but more thorough. Don't be in a hurry. Nice place to wait for two hours, big tv, good coffee, place to charge your phone, free bagels.
-
September 2023 by Colleen
Excellent! Start to finish. Greg was absolutely phenomenal to work with. Straight to the point and honest. Staff from picking out add on’s to my vehicle, additional coverage and finance was wonderful. I couldn’t be more pleased with my experience.
-
August 2023 by Jeff Boyer
I'll start this by saying, I highly recommend anyone looking to by a Ford vehicle to contact Alfonso and Josie Vultaggio at Romeo Ford. They were great to work with and do a great job being your advocate. They just knocked it out of the park during our last purchase. We had waited 3+ years to complete the purchase of the Bronco and they made that final day go very smooth. We spent less than 2 hours at final pickup and that was a world record time in my experience. Josie said she felt they could've been faster. If you dread dealing with a dealership I suggest you give Alfonso and Josie a chance to change your perspective. Thank you Alfonso, Josie, and Romeo Ford for making the purchase of our Bronco go so well.
-
August 2023 by John Samuel
My Sales Agent (Angelo Vultaggio) was very friendly, helpful/informative and professional. He went above and beyond finding the right vehicle/pricing within our budget and definitely accommodated us for my wife's new lease vehicle! ?Also want to mention the newly built Dealership/facility was very appealing and state of the art and all of the staff was friendly. Mr. Andrew Vultaggio (General Mgr) even came to us to greet us personally and assured that we would be in good hands! ??I highly recommend this dealership and Angelo as your sales consultant!
-
August 2023 by Christina Silvestri
This was hands-down the best experience I have had at a dealership thus far. Aaron was incredibly helpful and knowledgeable in helping me trade in my 2022 jeep wrangler for a used 2021 Ford Ranger. I could not have asked for a better experience from the moment I scheduled all the way up to the moment I drove my new vehicle off the lot! I highly recommend Suburban Ford Romeo if you’re looking for prompt, trustworthy service!
