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February 2024 by Nathaniel Hawthorne
Following along with said comments below do not use this facility unless you have more paitence than the woman working there. Must have an emergency contact then call said contact immediately and they must answer or ELSE! (No trailer) add into it the condition report you must do before picking up trailer (ridiculous) youd think after the prior dropoff theyd look it over (which they do) but are just not responsible it seems. Dont be fooled by the photos you see on your phone while doing the condition report. They are photos after being refinished in a paint shop so its as deceiving as it can get. This trailer had typical signs of use that did not reflect these photos your to compare and contrast. Each side had to be photographed and describe damage. They use old school 4 pin wiring harnesses which was never mentioned. Had to double back home to grab my adapter. Having spoke to the folks at drop off location. The employee explained how they've had an overhaul on operations and things are much more involved adding a massive time handling these rentals. I spent another hour dropping the trailer off. Youd think that part wouldnt take as long. Worst experience as of late. So 2 hours and thats being modest spent picking and dropping off make it make sense please ?Good luck to future customers you'll need it.
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November 2023 by j d
I tried to leave these guys a great review a long time ago but it did not go through for some reason. Anyway the manager here Stephanie was really polite and helpful and made me feel like I was the only person on the planet. She was really enthusiastic about helping me out in every way and answering all my questions. I've had stuff here for 10 years and also rented equipment, and I never had any kind of problem. Great security and lighting, great equipment. Stephanie went out of her way and I really appreciate her GREAT attitude!
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November 2023 by detroitculture
I had items stolen out of my unit and they denied it.always very poor service also.
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September 2023 by Shara Lindsey
Go to any other location unless you want to spend over an hour trying to pick up a reservation that has already been placed and paid for. The girl working will literally make you stand there while she calls you on the phone with you standing right in front of her despite the reservation not even being in your name. I still have absolutely no idea why when i had nothing to do with the reservation i was forced to come inside and answer a call. The whole process took quadruple the length of time of any other uhaul rental I’ve done and I genuinely feel like she was purposely making it as absolute difficult as possible. Then when it was time to actually go get the trailer she never told us where it was located and so we got to aimlessly drive around the lot trying to find it ourselves.
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June 2023 by Frank Mac Donald
Called last night about renting a trailer this morning. Was told they have them available, they never mentioned making a reservation of any kind. Arrive this morning only to find out that the trailer I spoke about last night is unavailable and won't be back for 2 days. I'll never return and I suggest people go elsewhere for trailer needs.
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April 2023 by John Wyck
I have never felt like such an incredible inconvenience in my life so sorry for wanting to spend my money at your store it will never happen again
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February 2023 by Don Rivard
Best storage facility I have ever used. Completely paved, a great place for large RVs
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October 2022 by Timothy
Parking lot and walkway icy not salted at all. My wife fell on walkway. Told attendant and she didn't show any concerns. Gave me a key to a truck with a dead battery. Told me it was a key problem because they just charged the battery. Not the battery then why did they have to charge it?
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April 2022 by Kathy Smith
I went online did my research about u-containers. Took me 2 days and a couple calls to Bree at the Clinton twp office to be sure that was what I needed. Bree was so helpful and wonderful to deal with. The Romeo location is next to my work so I reserved the container there. At 1 on the day I was supposed to pick up my u-box Stephanie calls me, I was In The middle of a transaction at Home Depot and she asked me what time I’d be coming. I asked if I could call her right back my hands were full. She said I need to know now because she has to schedule around everyone else. There is someone else that needs it and she needs to know now when I’m picking it up and when I’m bringing it back. I said well I reserved it and it’s paid for 30 days and when I reserved it it said you would contact me with a pick up time when it was ready. She then asked what I was using it for. I told her. She was trying to give me a covered trailer I’d have to pay for daily. I told her I have the Ubox for 30 days and I’m not taking a trailer for what I need it will take me 2 weeks and that’s 40 a day. I’m not loading And unloading my stuff. Stephanie was rude and cut me off several times. She had me in tears. I’ve never been treated so badly and was made to feel like I was an idiot, after I did my homework and had it reserved. I told her I’ve never been treated like this , rushed and demanded to pickup something I’ve reserved and rented for 30 days. She just kept demanding if I’m picking it up I need to come now. I ask what time they close she said 7 but I had to get it now if I wanted it. I told her 4 pm would be the soonest and that wasn’t good enough. In tears I told her just cancel my order I will never rent from this place. I’m driving 35 miles out of my way now to get a U box from Clinton twp. I called Bree back at the other location and again so nice and helpful and she took care of my problem. And restored my faith in u-haul. I’d rather drive a total of 70 miles out of my way then deal with the Romeo location on 31 mile rd in Romeo. Just rude and inconsiderate there.
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March 2022 by Timothy Qualls
Parking lot and walkway icy not salted at all. My wife fell on walkway. Told attendant and she didn't show any concerns. Gave me a key to a truck with a dead battery. Told me it was a key problem because they just charged the battery. Not the battery then why did they have to charge it?
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June 2021 by Kris Howard
Terrible experience at this location and with uhaul customer service. The large woman who wouldn’t even give her name that works at this location is incredibly rude. They will sell whatever you reserve without giving you any notice then smirk at you when you show up on the day of your reservation. Customer service seemed less than concerned. Save your time and money and avoid uhaul.
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May 2021 by Kris H.
Would give 0 stars if possible. Apparently reservations mean nothing to uhaul. The large woman (didn't introduce herself so I don't know her name) who works at the location was incredibly rude. Don't waste your time and money using uhaul.
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May 2021 by Michael Garrett
Large RV storage is nice. Just don't expect much availability, especially for covered spots.
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November 2020 by Amanda Lemerise
This place is amazing! I rented a storage unit for a month while I was between residences and the employees were so helpful with figuring out sizing and the location of which storage unit fit my needs. The storage unit was very clean and safe. Stephanie was super amazing every time I worked with her. I 100% recommend this place if you have to store your stuff!
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August 2020 by Carol Testa
Nice facility. . they offer temperature controlled storage. I've used u-haul for 7 moves!! It's always been a good experience. Liked that I could rent my truck from same location as my storage unit. They really do try to accommodate at this location.