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March 2024 by Gregory Cadd
Delicious coffee and bagels really hit the weekend breakfast spot.
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February 2024 by Cait B
They had no cones at all for ice cream. Basic thing on their menu. Only stopped in for ice cream in a cone and the ice cream was freezer burned. Very disappointing, I understand the low reviews now.
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July 2023 by Keith Rourke
Lobby is closed. Drive through closed. It's 7pm says they close at 8pm
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June 2023 by Scott Holland
Drove out of the way to get some of our favorite BR ice cream. They had EIGHT flavors. Most less than half full. What a waste of time. I've never seen one so poorly stocked.
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May 2023 by Rachelle Herdman
2nd time ordering from here. First time I got a note saying they don’t make layered sundaes, never refunded or anything. Tonight I ordered 2 pre-packaged quarts and what I received was 2 scoops of each flavor I choose dumped into one small bowl. Nobody will answer the phone. It’s really ridiculous.
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May 2023 by katie kiyo
arrived 15 mins before closing and the place was already shuttered. 3 more vehicles came in for same as we were pulling out. no excuse for not honoring your published hours.
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September 2022 by Alexander Wong
This place is as slow as popeyes (very slow). At least they got my order right and the shake was good
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August 2022 by Brittney Schroeck
If I could give this less than 1 star I would. Danielle is a terrible employee and was RUDE to my husband. I called to see what the issue was and she continued to talk over me and told me that she had never received an online order in all of the years she had worked and scoffed at us for doing so. Then she put me on hold because she didn’t want to listen to me and only wanted to hear herself speak. I would not recommend this baskin robbins. Unfortunately, this is not the first time I’ve had an issue with attitudes from this place, but her employees are a direct reflection on her character and actions. Who knew that Danielle could make getting ice cream so difficult?
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June 2022 by Heather Abajay
I ordered a cake online 2 days ago. Paid $77 for it. Pick up time was set for 3:30 on 5/31. Showed up to pick up and the store was closed at 3pm! Not one call from the store about moving my pick up time or anything. Very inconsiderate and rude. Pick up the phone and call the customer to let them know your store hours if they chose a pick up time outside of business hours. Also what kind it ice cream place is closed at 3pm but opens at 6am?? I am not impressed or pleased by this.
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January 2022 by Kyle Fritzsching
Ordered my wife her favorite cake for her birthday through the online order system. I called and spoke with someone on the phone and they had no clue about the cake. They asked if I could call back a little later and they would give me an update when the cake lady got there. I called 8 times and couldn't get through. My wife finally drove down there to find they they closed due to short staff. Now I have no way of getting my money back and no cake for my wife's birthday. I get its hard to find workers right now, but as a business owner this is 100% un acceptable and needs to be address ASAP. Expect corporate to reach out to you in regards to this and I would like my money back please.
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January 2022 by Andrea Marie
Asked for a mocha cappuccino blast instead got a chocolate milkshake.Also got a scoop of butter pecan icecream, that had chunks of thick icecream(kind of gooey textured). The girl insisted the drink was made correctly. She said the blast is only chocolate icecream and mocha added. Unless I wanted the dunken donuts version, whatever that means. First and last time I will ever go to this location. I should have looked at the reviews first before going. No wonder why there was a sign on the window that says be nice to employees. I’m sure they’ve been yelled at more than a few times.
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November 2021 by Brittney Stuart
If I could give this less than 1 star I would. Danielle is a terrible employee and was RUDE to my husband. I called to see what the issue was and she continued to talk over me and told me that she had never received an online order in all of the years she had worked and scoffed at us for doing so. Then she put me on hold because she didn’t want to listen to me and only wanted to hear herself speak. I would not recommend this baskin robbins. Unfortunately, this is not the first time I’ve had an issue with attitudes from this place, but her employees are a direct reflection on her character and actions. Who knew that Danielle could make getting ice cream so difficult?
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September 2021 by Katie Mosier
This particular store and employees have no common decency. I came to pick up my daughter's birthday cake, which I had ordered and paid for, and it wasn't there. No one had made it and there was nothing they could do to replace it. No other cakes, no excuse, no calling around to other stores, no refund, and no apology. The days of customer service are gone. They can't get decent people to work and the blonde behind the counter was so rude I was beyong belief. I left in tears with no cake and no refund.
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May 2021 by Samantha Sesi
had no idea what flavors I was asking for - asked for 6 different kinds and they didn’t have any of them.She then told me they had a kind and then when i got to the window “someone marked the slots wrong and they actually don’t have what i ordered”When we finally were irritated and asked for what kinds THEY DO have she named flavors like chocolate, vanilla, strawberry.Just bad customer service, she kept laughing and had no idea what she was doing.
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December 2020 by Ashley Bordin
Says they're open till 8pm. Came by at 715 and was closed up. At least stick to the hours you set. Smh