This CVS store is known for being always clean, with a bright and welcoming atmosphere. Customers appreciate the helpful and friendly staff, especially the pharmacy team, who go above and beyond to assist with medication needs, insurance issues, and discounts. The store offers a wide selection of items, including some hard-to-find products, and the Covid testing services are fast and reliable. While the store often has long lines, many find the overall experience positive due to the good customer service. Some customers note that prices are high compared to other places, which can be a downside. Several reviews highlight individual employees who are caring, patient, and attentive, even assisting with personal tasks like car battery changes. Overall, the store has a friendly, neighbor-like vibe, with staff members consistently providing exceptional service and making customers feel valued and cared for.
Always stocked, friendly staff, and self checkout for convenience.
May 2026
April at the Cooley Lake CVS pharmacy in Waterford was extremely accommodating, friendly, and professional. She took the time to answer questions thoroughly and was very personable. I appreciated her patience, attentiveness, and willingness to help. Excellent customer service and care!
April 2026
Overall great service and very helpful respectful staff friendly staff
