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January 2024 by Susan Danuloff
Had a very positive experience. Todd understood my needs about getting a vehicle that was not too big and I absolutely loved driving the purple blue Elantra! The staff here is awesome! Enjoyed my experience! Todd went over and above!! Everyone was fantastic
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January 2024 by Leanna L.
I'm giving 4 stars only because I had to have my rental car jump started and the windshield wipers broke. Its hard to drive in the winter without wipers. The customer service here is amazing. Todd went over and above to make sure my rental experience was as easy as possible. He called the tow company for me and sent them to my house for the jump start. Also he could have sent me to the highland store which was closer to the car dealer but he didn't. Todd made sure I had a ride to and from the car dealer which saved me time and headache. Thank you Todd for your time and patience and for your awesome customer service.
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January 2024 by Grafton Russell
They got me in/out in a timely manner. Nice vehicle for a good price.
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January 2024 by Alex Sandler
It was , hands down, very pleasant experience! In and out in no time! Friendly staff, very good service!Thank you!
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January 2024 by Kevin Palmer
Great customer service!!! Check out was very streamlined and proficient, same with the return process. Staff was very professional and courteous.
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December 2023 by Jake Flan
I have used them twice. I suggest u check cars and make sure u know there is a deposit. But other then that they got perfect cars for non smoking people. I would've rated them a five but our trunk popped open on our way down to AL but they made sure we were taken care of so I would definitely recommend them.
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November 2023 by Unicorn Girl x3
We had the best experience at this location with Kennedy. Kennedy made the process so simple and smooth. She was kind and knowledgeable. On our drive back to my house she had so much positive stuff to say about the company. It was really nice to hear all the good stuff enterprise does for their employees. Thank you Kennedy for such a wonderful experience.
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November 2023 by Sasha Roberts-Levi
I would rent again from this location. The staff are friendly and helpful. I didn’t have to wait in a long line as I have at other places. Car was clean. Just regret that I didn’t get the convertible mustang. I’ll be back for it.
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November 2023 by Ann Wright
This review is not directed at this facility per say but the overall experience I've had with Enterprise on a corporate level. I'm sorry for the franchisers that have to deal with this...Disappointed! Disappointed! Disappointed!!!!2022 Rented a 15 passenger van to get our large family from NC to FL. 24 hours prior to picking up vehicle to say no vehicle available. The good people in NC worked it out at another facilityThis year same thing but I called earlier to confirm, mind you they have my cc number to hold this Van. No passenger van available, mind you I'm moving family who are counting on me, I'm stuck with no way to transport a family group who are counting on this transportation, in this case no van due to recall. I'm sure everyone has has a story. Mine, my family is coming in from Europe and reuniting with biological mother for the first time in 60 years, exceedingly important to us! For us this is monumental. But I know you all do not care! The guy told me I can put you in two vans...well I'm one person and can only drive one at a time. Found out they lied about the recall, the recall for what is said was in 2020, other places have this van available, strange. Now I have no van, no recourse, no customer service. When I asked to speak with a supervisor I was put on hold for 20 minutes and no one ever came back to the phone. If this is the way you all conduct business it's a shame! I paid almost 3000 last year for a van for 4 days and am willing to do whatever to make this happen this year but since I couldn't even get a person on the phone to help me, well....As a travel agent I find your procedures to be very unhelpful.If your planning to rent from Enterprise I highly recommend you find somewhere else, they are not reliable or dependable when it comes to vehicle choices and availability. Non existent, rude customer service agents that are not kind and do not want to help.There are franchise locations where the people are very nice as evident in Sanford NC where the people really wanted to help me and did but you'll turn customers away if corotate doesn't do a better job! Maybe you have too much revenue from dealerships to care about the little guy. Remember the little guy is who helped you get to where you are now.I sincerely hope that you improve your service or just don't do regular rental and stick to your big money now!Ultimately I found a van through Budget rental, try them instead.
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November 2023 by Ann Cole
Highly recommend taking a video of your interaction when picking any vehicle up. Pointed out damage to vehicle, associate indicated it had all been noted and seemed very pushy about purchasing the extra insurance. Should have walked away without a vehicle as I had a bad feeling. Of course none of the damage had been noted when the vehicle was returned and I was forced to turn into my own insurance.
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November 2023 by Hannah Edwards
Treasure was very accommodating and helpful! She and her staff provided great professionalism customer service! Will definitely use them in the future if needed.
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November 2023 by todd webber
I am BOTH a Hertz #1 Gold and an Enterprise Plus member. The state in which you rent maters for each of the membership levels. The Waterford location where Tre'Sur is located and a GREAT team member may be the BEST car rental location, service provider and overall experience enhancer. Tre' Sur is customer focused and was a REAL pleasure to work with!
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November 2023 by Sam Hanna
Always friendly and helpful. Cars are always clean and the rental process is a breeze. Highly recommended.
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September 2023 by Nicholas Whipple
Went to get a Hyundai Rouge for a business trip to Tennessee ended up with a Mustang instead
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September 2023 by BHUVANESWARI Sudarmathy (Akash)
Thanks a lot Joshua , Jacob, Dan ,Keith & lovely Ms Treasure ?for being courteous ..kind support ,..very memorable service & great vehicle .. keep doing this great service Guys ??
