-
February 2024 by Brianna Lynn
I had a great experience at this Firestone location! Jason answered all of my questions and tended to my car in a timely manner. I definitely will be returning to this location in the future for my car needs!
-
January 2024 by Anthony gault
Exceptional service as always
-
January 2024 by Waniqua Holsey
Great experience with Kelley the receptionist. Thank you so much
-
January 2024 by Corlinda Cowart
Happy customer ?
-
January 2024 by Semaj Shelton
Great service
-
January 2024 by Tammy Furlong
I was not able to be there but was in contact with the service department throughout the day. They were extremely cordial on the phone and replaced my battery in a timely matter. I was able to pay over the phone which was a big help in my situation. They explained what they did and left my paperwork in the car for me. I thank them for not only the service to my car but for working with me on having to have my car towed both there and back. They had it done so the towing company could get it back to me before Firestone closed. Thanks again to all, much appreciated. Highly recommend. Car is running great also, most important!
-
January 2024 by Paresh Shah
Jason at Waterford, Michigan location is an honest technician and manager.
-
January 2024 by Alan Bird
Kelley and Jason were great to work with and provided me with a great experience. Kelley was friendly and professional and provided me with multiple updates while I was waiting for the repair to be completed. Jason was very knowledgeable and honest with the results of the inspection I ordered. He told me what I needed to fix and what I could wait on. The work was completed in a timely manner and I was very happy with the work. This was the best mechanic experience I’ve had and I will continue to use them in the future. Thank you!
-
December 2023 by Tiffanie Cross
Josh, Kelly and the team treated me like family, ensuring ALL of my needs were met and worked with me through some items that were unexpected on their end. TOP notch service, and great quality work! Highly recommend and are part of my family now for car needs!
-
December 2023 by soldado danuthings
Worst place ever... They got a supervisor in here that's amazing.. But besides that the place is trash... I wish I can get lower than a one star rating.. Their secretary Is a cucumber short of a salad.. . I don't recommend anybody ever go there for anything... Like if you need something fixed. I'd rather fix it for you for free before they charge you for it....
-
December 2023 by Darron Grant
The staff is great on giving details to repairs made and gives great advice on future repairs the may be needed in the future. Great prices on parts and repairs. I'm looking forward to doing business with Firestone in the Future.
-
November 2023 by Isaiah Switzer
Ran diagnostics. Couldn't figure out the issue - didn't charge because he couldn't find it an offered options as next potential steps without being pushy or trying to get me to spend money needlessly
-
November 2023 by Yvonne Johnson
I’m not happy at all at this point. Was told to make an appointment because the breaks would take 2-3 hours to do. I just got a phone call to tell me yes I need breaks. ARE YOU KIDDING ME!!! I made the appointment took the day off to make sure I got it in early, you’ve had the cat for 3 hours and NEVER did any work!!!! And then ask if I can pick it up tomorrow???? What was the point in making an appointment?? No I can’t pick it up tomorrow, that’s why I took today off for you to fix it not hang on to it all day and not do any work. I will update this review if you get me my car back asap, next time don’t tell me 2-3 hours if your not even going to touch it in that amount of time. Explain why I had to make an appointment?
-
September 2023 by Jacob N
I made an appointment last week for a simple fix, and made it known I would be waiting on the car as I had a timeline. Over an hour passed and they hadn't even touched it. Why did I bother to make an appointment?Staff was very polite and friendly
-
September 2023 by Melanie Corp
We've had nothing but good experiences at our neighborhood Firestone. It's conveniently located, the staff is outstanding and they took very good care of us and our tire needs. I would definitely recommend them to friends and family.
