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December 2023 by mackenzie sprader
0/0 absolutely terrible. Went in with a list of tests from my doctor. Told me they they don’t do these, when I sent there specifically. After explaining I knew they’d have to send some out, they decided they could do them. Had 3 ladies in there, none of them knew which equipment to use for a blood culture. I had to be poked twice, because the lady bent one in my arm, then the one lady said “oh I can’t.. that’s so much blood” as they’re taking my blood. Go ANYWHERE else
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November 2023 by mark
Poor communication with referring physician; late results led to delayed care of patient with a serious condition. (This seems consistent with other recent reviews, and may represent a systemic issue that needs to be addressed)
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October 2023 by Shauna Morgan
I have anxiety and PTSD this was supposed to help those 2 conditions, the first scheduled appointment I was not notified that they were not coming, no call no show. I contacted the office and asked to file a complaint with a supervisor. The supervisor told me I would be first of the day between 9 and 10 Saturday.Today is my second appointment, I had to call and text a supervisor with little to no help. The phlebotomist was 2 hours late for my appointment. Did I mention that I have anxiety? Waiting with no update makes that would make anxiety worse for anyone. Ruined my hope for less anxiety in the medical system.If your getting paid to care for me as a patient you need to respect that.
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June 2023 by Lambergiinnii
Extremely unsatisfied. Very poorly ran business. Had to call multiple times to try and get an order done and it still wasn't taken care of despite being told it would be handled. Can't get ahold of any supervisors. I've never in my life been so upset with a business. I wish there was less than 1 star I could give.
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May 2023 by Melissa Gay
Horrible people to work with!
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March 2023 by Jeff Weiner
They want the best of the best…for the worst of the worst job. How about they open up their eyes to potential employees. If you observe the daily frequency of job openings they post on all media platforms. You’ll notice a pattern. They need more help to run a business. But the people find themselves looking at reviews like these. They find themselves wondering why they even bothered to attempt going for an interview. To find out a business that can’t run itself, and for sure can’t pay an adequate amount of money. Is why they are here nonstop searching every second to make someones life hell when working at their company
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February 2023 by Heather Skole
Don't listen to the negative reviews - this company is very professional and great to work with! Highly recommend.
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December 2022 by Lena G.
If I could give this company ZERO STARS I would! STAY AWAY!!!!Very unreliable, unorganized and unprofessional! I had contacted the company for an at home blood draw. I was informed that I would get a phone call for a time. I did not get a confirmation call and it was a NO SHOW!When I tried to call the company, for answers, no one responded to my calls or voicemails!Days later after multiple calls, I got in touch with Ashley who said that they would be out Saturday from 9-12. NO ONE SHOWED or CALLED!I’ve had to reschedule my dad’s appointment TWICE already!HORRIBLE SERVICE!
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September 2022 by April C.
My review is about billing. I had a urine test done at my doctor's office and supposedly sent to Helix Diagnostics. Six months later I was billed, which I promptly paid. Two months later I received another bill for the same and call them. They will look into it and call me back. Doesn't happen. I call them again and go over everything. She will call me back. Doesn't happen. Now, two months later, I received another bill. I go to my explanation of benefits and Helix Diagnostics isn't even the company that the insurance company paid! Plus, my share is ZERO! Big fat 0!! Now how do I get my money back from this company that keeps billing me?
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September 2022 by Lena Garmo
If I could give this company ZERO STARS I would! STAY AWAY!!!!Very unreliable, unorganized and unprofessional! I had contacted the company for an at home blood draw. I was informed that I would get a phone call for a time. I did not get a confirmation call and it was a NO SHOW!When I tried to call the company, for answers, no one responded to my calls or voicemails!Days later after multiple calls, I got in touch with Ashley who said that they would be out Saturday from 9-12. NO ONE SHOWED or CALLED!I’ve had to reschedule my dad’s appointment TWICE already!HORRIBLE SERVICE!
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August 2022 by Commerce Primary Care PC
We have zero consistency with this company. They change reps on full accounts with no contacts from upper management. Empty promises and home orders have been a horrible experience for our practice. I would not recommend them to any office who has high expectations for their patients.
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May 2022 by Thomas Buonodono
Recently I had a simple urine test ran, typical lab charge $35-65 dollars for this test. That's the reasonable and customary amount where I am. There was an issue with the billing. I suspect my primary care Doctor didn't pass along the correct information for the Lab, which isn't surprising since that same Doc billed an exorbitant $674 for a 16 minute office visit dated March 2021. That was separate from Helix . In an attempt to clear up the billing error Bob from Helix Diagnostics reached out to me to resolve the issue. hopefully it has been resolved. fingers crossed
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May 2022 by Amber Anger
Terrible lab that treats it's employees and customers horribly. 10/10 would not recommend.
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December 2021 by ChaserSr
Smooth process, reasonably priced. Will use again when needed.
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September 2021 by Nadiya
This website design was made terribly. The help support system is non-existent. I did not receive any email after submitting forgotten email multiple times and could not gain any access to my account. If I could give this website zero stars, I would.
