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April 2024 by Michael Roberts
Very reputable tire installer took care of my Amazon bought tires mounted and balanced them. Did great and did it in a timely manner. Gary was very nice and professional about his work.
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March 2024 by Alicia Stephens
THEY DID NOT TIGHTEN MY LUG NUTS. Do not go here if you value your life. The incompetence and audacious behavior is shocking and I do not want any person to go through what I went through. NEVER. Go. Here. (and tell everyone you know.)
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March 2024 by J davis
The employees are really easy to deal with and are very helpful.
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March 2024 by shylynn jones
Company is very sexist an the tecs are not certified. Horrible company to be around I took my business to J & J towing an Auto repair.
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February 2024 by Jamie Rivera
Took my Nissan Rogue there 2 weeks ago for a second opinion to see if I needed a new control arm like the dealer said. They were right. The dealer quoted me around 1700 for the control arm and left cv axle. Gary- the manager said let me see if I can do better then the dealer price.I had just bought all new tires back in late 2022, because of the control arm being bad, it ruined my 2 front tires with premature tread ware. My tires were still under basic warranty for another 45,000 miles. For nail damage or stuff like that. Technically, they shouldn't have been covered for this bad control arm. They gave me 2 new tires at no charge.When all was said and done, Monro auto replaced the control arm, left cv axle, did a wheel alignment, and the tires for 1172 out the door. Gary the manager went out of his way to help me out, and saved me tons of money. My car only took a few hours. It drives so smooth now. I am so happy I had them do the work instead of the Nissan Dealer. I usually get all my work done at the dealer, this time, I'm glad I got a second opinion. So far so good.I would recommend this place, because I will always remember how Gary the shop manager helped me with the price. With inflation and how expensive everything is, that goes a long way. Not only did he not try to talk me into things I didn't need, he helped me on the price for the repairs. I highly recommend this place!
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February 2024 by David Hall Jr.
Service was excellent!
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December 2023 by Kunal Shah
Stole my best tire even I had told them to give me back. His intention was not to return.
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September 2023 by Kathy Green
Wonderful customer service. The staff's (especially Shylynn) commitment to getting their customers safely back of the road in as little time as possible, is outstanding!
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August 2023 by Jason Mata
Called see if they could look at my wife’s traverse. They said to come in around 1pm. We get there and they looked at the traverse throughly. Said gave us a great price compared to other places we’ve been. They said we could leave it over night and have it done by tomorrow. Ok cool. Go home.. boom! 1 1-2 later . It’s done. Shy, Caden and Cameron. Did an amazing job and honest! Even showed us the parts that were on there before and after. I recommend Monroe auto service and tire center to anyone who wants a great deal with top of the line and affordable parts! Thank you all so much! Prompt, courteous, and professional
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August 2023 by Brandon Scott
Trash attitudes. Burdened by Amazon orders being delivered to them and they will let you know that as if you are the problem. Not at all helpful attitudes. Proud and easily offended. Then if you stand up for yourself you're the problem. Pretty standard in today's culture but I'm still sick and tired of paying for service like this. Won't ever be back. Give me your attitude as if I'm powerless and then play victim when I stand up for myself. So annoying. You're here to serve me I shouldn't have to gracefully deal with your attitude. I'm not the problem because I don't want to gracefully accept your attitude that I don't deserve I the first place.
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August 2023 by Elizabeth Mata
My husband and I decided to call Waterford Monroe Auto Service and tire Centers.Shy the store manager answered my call and told me she’s have a bay open to do an expectation on my Traverse. Within hours of my initial call I had a technician throughly look over my suspension do a test drive and had my vehicle ready and safe for the roads ahead.Thank you team Monroe- Waterford( Shy, Caden & Cameron )I will be back
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August 2023 by thelma armstrong
Shy and her team was amazing ? honest with what needed to be done and explained everything in detail…. I’ll definitely call on them again.
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August 2023 by Cody Coleman
Brought my girlfriends Jeep in to fix a tire. Excellent, fast service from this shop got us on the road quickly! Shy is super friendly and the tech Steven was awesome. Highly recommended!
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August 2023 by Lindsay Monaghan
Great service from Shy and Steven today!! I had a leak in my tire, called and they immediately got me in and taken care of. It really meant a lot to me. I highly recommend!!
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May 2023 by Brett E.
I pulled in because my car couldn't get out of park. They proceed to charge me nearly $1200 to fix my brakes and then tell me to call the dealer about it. This place is bullshit, don't come here.
