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March 2024 by P T R
Clean locker rooms and equipment and we are supposed to wipe down equipment after each use. Plenty of equipment available when I come in during the late morning or early afternoon. Friendly front desk staff. No judgement from other clients while exercising. Lots of TV screens with a variety of stations being displayed. Only downside is that they play the overhead music rather loudly.
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December 2023 by Antoine Arroyo
Place is cheap to work out but the amenities are not that great. I brought a friend in on a day pass twice before with no problem, came in this week and was told that they needed to download the app to get a day pass. I was told it was new management and has always been police but this was not the process the first two time. Also can we get paper towel dispenser in the men's locker room. We are all adults and know how to use them properly.
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December 2023 by Courtney Marshall
I've been a PF member since about 2009 and still love it! It's just so simple. Great location. Affordable. It's not too busy. Friendly staff. The ability to cancel and re-join as needed, with very little hassle. LOVE THE TOTAL BODY machine! Such a huge perk to the Black Card Membership!
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November 2023 by Mike Droll
Waterford is a great PF. Very clean and new high end equipment. I have been a member for 13 years.
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November 2023 by sirenbby
if you want to be charged $1000+ after you cancel your membership this is the place to go!! A staff member messed up and they will not take responsibility for it. Jeremey and Kaylee are the most terrible people we’ve ever had to deal with. I don’t understand how a business can possibly be ran with this kind of Management. Horrible behavior, horrible service and horrible communication. Do better!!!!!
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October 2023 by Laura Smith
Very bad experience. I would not recommend. New management and they allow the employees to do whatever they want to the customers. They humiliate you, they discriminate against you, and you can't defend yourself, because the employees can do whatever they want to you. It was the most judgmental place, and the worst Planet Fitness. If they look down on you, they just cancel you as a customer, and they allow the employees to say whatever they want to you, and you have to put up with it. They degrade the customers that they look down on. Even the manager said it would have been an uncomfortable situation that no customer would want to come back. She should have addressed the employees, but instead she turned on the customer, and defended the employees. They should have been fired, and they broke the policies, but they are allowed. I said I was offended, and they said they were allowed to offend me. They lie about customers. No respect was given for me.
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October 2023 by William George
Ask for the manager turned down the heatbecause people were complaining too hot including myself my breathing too heavy people at desk said they didn't know how to get ahold of the manager which is lie. It is 75 F right now which is too hot. I'm sure I will get the standard manager corporation reply that we try but what you need to do is turn down the heat to 72F. I have been coming here for years and this is first time I had trble breathing during my work out and the heat being too high. I am n59 years old and would think that would rate a real answer and solution other than a corporate mission statement reply from management
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October 2023 by Zachary Dunn
Great place to begin your workout journey, biggest downside is lack of free Barbell Bench weights, but you get used to the smith Machines instead. Great Staff here.
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August 2023 by RJ Severtson
This location is always clean and very well run. Outstanding staff, friendly and helpful. My husband and I feel very comfortable working out here.
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August 2023 by Stephanie Miller
My PF club has so many awesome amenities and a great staff. It’s a really comfortable and friendly environment that feels like a spa day on top of a good work out. Any issues that come up, the staff takes care of and treats me like a friend. It’s hard to believe you get everything they have to offer at such a great price.
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July 2023 by Marc Gusse
Clean and convenient! Manager on staff is friendly and makes checking in a nice personable experience. They have everything you need to get a great workout in. I wish the dumbbells went a little higher and wish they would add an extra Smith machine or two, but overall 5 stars!
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June 2023 by Stacy K.
I just joined this club this month. I like the ability to go to any location and I like the ability to bring any guest any time. So far I have already been here a couple of times. It is nice, not fancy, just a simple gym. It looks like they are using two retail spaces because there is a main area then a small area around a corner. I have enjoyed using their cardio and the hydro massage chairs. The locker rooms and gym seem clean. The people working here seem friendly and pleasant. I have only had positive experiences so far and plan on going very often.
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June 2023 by Shawn Yeakel
Update: been working out here for a few months now. Still love it! Had to go to another planet fitness during the power outage and it was good enough but this place just feels like home turf!Lots of strength, cardio, and core equipment. Both machines and body weight workouts available. Staff is great and the place is usually pretty clean. It's open and staffed 24/7 honestly whichever membership you get is worth it. You aren't gonna find a better place to work out in Waterford.
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May 2023 by Marcia Hibbler
When I walked in for the first time I was greeted by Anita Hosseini and Chloe Resch. They are kind and professional. They walked me through everything with patience. What a breath of fresh air. And everything is clean. So glad I chose this Planet Fitness ..
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May 2023 by Brieana Graham
i have never had a problem with this location, until today. i’ve been going here for a little over 5 months and when i walked in they had said i needed a consent form from me. i understand completely why they need one although, it has never been mentioned to me before that needed one. i asked what i could do, to work out for today because i was already there and did not want to go back. the women in the front, her name was Abby had said that i could use my drivers license just for today and bring the consent next time i come. when i showed her my license she did not bother too even look at it and then continued to say i can’t workout. i’m honestly just irritated, she wasted my time and made it a bigger deal then it had to be.
