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January 2024 by Tonya Furton
They were nice polite and had what we needed
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November 2023 by J W
Never ordered a vehicle from here but it's behind the oil change spot and I use the oil change spot.
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November 2023 by casper singleton
Dixie oil / uhaul has Great service and really helpful people?
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September 2023 by Tim Coon
can see why overall rating is poor!- phone booking was fine;- long wait (10+ mins?) on arrival … no one appeared until i started to leave;- long booking process (10+ mins?) … ‘system’ said my license expired (but isn’t!);- windshield so dirty hard to see out … &, of course, no fluid in ‘washers’! … had to stop & clean!;- spos’d to be full tank of gas … but when i stopped after just a couple miles to clean windshield, no trouble adding 1.5 gallons!- van ran ok … but seemed beat up for only 15k miles (must be 115k)sad … when it just takes a little extra effort to make a business stand out in a positive way!!
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August 2023 by Rob Bitterburg
Super quick last minute rental there this past week. Didn't even know "Uhaul" was there, which is much closer than the nearest actual Uhaul for me. Our box truck wouldn't start at 9:55am and we had a job to be at by noon. Had the truck booked, paid for and picked up by 10:30am!! The truck was already out front and ready to go when I arrived, with the keys in the lockbox.I did go inside, thinking maybe doing the pick up at the counter may be quicker in a hurry. But while waiting on someone to come assist me, I decided to start the mobile pick up. Instead of needing help from the busy workers, I was able to do it all myself easily, following the instructions on their site. Keys out of lockbox, locate and look over truck for damage, take pic of odometer and gas level to confirm and go. Was there about 5 minutes tops. The return of the truck we just tossed the keys in the box, but don't think that's the norm! Maybe missed a step! Called and told them it was there on the phone, etc and they said all set and no problem ?Not bad rates and less than I expected for a rental right now. Even with adding insurance and roadside, the 6 hr rental of a 15ft box truck was only like $60ish I think. But we also didn't drive it far and it's $0.89 a mile you drive.A few notes on my experience with Uhaul insurance and roadside assistance, not this location but in general, and why I prefer it over Penske. For those still actually reading and like detailed reviews...Highly recommend purchasing the insurance and roadside through Uhaul. Few different options for deductibles/tiers I believe, and in case of any accidents/breakdown. It's worth it to cover your bases and have that peace of mind. Others might disagree if you have insurance coverage that will extend to the rental. But make sure you're covered somehow in case of an accident or even breakdown, especially if you're moving expensive items, even more so if going long distances, having multiple drivers, passengers, etc. Call your insurance and don't just assume.Anytime the Uhaul rental has had an issue, roadside was on top of it. Including up north in the middle of nowhere really. And the one unfortunate time when we had an accident on the on the freeway at midnight, while on the way back from a job across the country, Uhaul had help there in minutes. The tow truck they sent arrived shortly after the police. Uhaul insurance people and their lawyers made the process of the insurance claim and lawsuit a breeze!!! They took care of EVERYTHING, including the "injured passengers" hospital costs for his "seat belt burn and shock", negotiated a settlement for his "physical injuries" (he barely had a scratch..) and "emotional damages/ptsd" from the incident. Their lawyers took on EVERYTHING and said "we'll be taking care of all this, don't you worry". And we didn't have to!! We got the money for the damaged furniture to replace it all, they settled the frivolous claim for a tiny amount and paid it and I was shocked at the great service and so thankful for purchasing the insurance for just a little extra, always have and always will.On the flipside, when we had the unfortunate luck of having the catalytic converter sawed off our Penske rental overnight, they charged us for 8 WEEKS OF RENTAL FEES because it took their "backed up mechanic" that long to fix it. And the extra insurance I purchased through Penske, with a $1000 deductible we had to pay already as it was a $1500 repair to replace the catalytic converter, didn't cover the "lost rental fee revenue"!! And they thought I should pay for 8 weeks of rental fees because they have a backed up mechanic, over a stolen catalytic converter taken from a safe neighborhood, which I had no control over. INSANE! Uhaul didn't ask us to pay for the time it took them to buy a replacement truck! Sticking with Uhaul and thankful for this new, or at least new to me, pick up location for trucks!!!
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May 2023 by Ted Rozwadowski
The waiting time was too long due to computer / software issues. They did not have all of my information in their system that I input several days ago. They had to restart inputting my info 3 times. They finally had to use their manual back-up system. The U-haul main office called me 2 days prior to change my pickup location to this one. I believe the issue was with the u-haul main office not with this location, but there was no option to rate the main office.
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May 2023 by Autumn Starshine
Had to wait for a bit because they were doing a couple.oil changes ahead of us. It was quick once he was there. U haul was clean and ran well. You have to park next door at the restaurant. ( not an issue just so others know where to park without backing in ad out of lot)
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March 2023 by Mr.W W
I ordered a trailer pick up at 3:00, when I arrived here they told me have to wait for 30 minutes. I have appointments don’t understand wait for what?
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November 2022 by Toojax
Rude. Been there twice. Poor setup.
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March 2022 by Carolniqua Roberts
Online ordering was great and pick-up and return was very easy. Customer service was great
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January 2021 by Todd Zack
The workers were not friendly and acted like I should know all the details and costs to rent a truck. Not exactly great customer service.
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November 2020 by Abe Lindner
Great neighborhood small business. Get your oil changed, too!
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October 2020 by Daedaethegoat 248
lousy customer service
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December 2019 by Chris Kaser
Worst one is at m59 Elizabeth lk rd Waterford.. Avoid this place
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September 2019 by Expert opinion
great service great prices
