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November 2023 by J Paulateer
I would really like to rate Uncle Ed’s higher as the technicians are some of the most courteous, friendly and thoughtful folk in the service industry that I’ve run across in recent days so my rating has little to do with them and more to do with their ability to service their customers (I truly get it now)!I was in search of a battery so I called Uncle Ed’s and by golly they had someAND they were open on Sunday (bravo)! Problem is, I had to bypass the one closest to me because their payment machine was down so I had to drive 20 minutes to the next one. At the next one, their machine was working but their battery tester was not working due to it not having power and it was too late for the tech to plug it up. While I’m confident I needed a battery, the assurance of having it tested beforehand would’ve been really nice! At any rate, I purchased the battery, the techs installed it and I was on my way!I better understand how much of managements responsibility it is to provide the tools and equipment for the team to do the job that they were hired to do!Service: Battery
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November 2023 by karen zarnick
Noah & Dylan were very friendly & hard working. They are a good team. They changeed my oil & had on my way in 10 minutes
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October 2023 by Courtney Gaskins
The district manager along with the gentleman working (sorry forgot names...I'll look at the receipt and update) were absolutely great! They did my oil change and changed a headlight and didn't treat me like I was stupid like most oil change places. I know the very basics and the DM went with it and was extremely nice. Thank you for keeping me a customerService: Oil change
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October 2023 by Lauren Timmerman
We took our mustang in before our fall UP road trip. Vanessa was amazing! EVERYONE was amazing. Service was quick, friendly and the establishment was beautiful. The staff was very attentive to our car and knew what we needed before asking. Highly recommend.
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October 2023 by Matthew Ward
I’m pretty sure the oil was changed but I can assure you that none of the extras listed on the service checklist in my receipt were done. The fella didn’t even have time to to remind me how to reset my oil indicators. Maybe drive an extra mile if you need an oil change. This place takes pride in their job.Service: Oil change
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October 2023 by Julie Whitlock
Terrible service, could not determine what size oil filter I needed. Kept trying to put one on that was to small. I had to remind guy to fill my washer fluid. He did not check my other fluids nor did he do a head lamp inspection or other lights. It was the worst experience I have ever had, he could not. Figure out the milage for my next oil change and did not have a window sticker to give me. New employee needed
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September 2023 by Todd Jurgens
I am keeping the review 5 stars for courtesy of every other time I've gone here being fine, and I'm hoping the owner sees this and can help me out. Don't wanna be rude or cause issues.. Never had a problem with this place changing my oil regardless of who was there. I'm a pretty laid back guy and understand mistakes happen. Been here a few times and it was great before. But unfortunately, im feeling forced to say that my service today was "1 star" because of what happened right after I got my 1 week check-up from getting the transmission fluid changed last Monday.(Ron recommended doing this last Monday when the oil change and trans fluid change took place. Again, plenty of praise on his customer service. Did a great job in that regard.) I went in after work this morning around 830AM to make sure everything was good. Everything seemed fine when I left after getting the fluids checked. But after going to Kroger, I came out to a puddle of trans fluid under my truck and major gasket leak. After immediately taking it back to them, I was told by Devon that the shop next door can fix it, but that it is basically my problem and offered no way of reimbursement. The guy from next door was nice enough to come check it out for free and confirm a gasket leak. I understand that Devon wasn't there during the service and probably didn't know how to help beyond that, and I was tired anyway from working midnight til 8AM this morning.. and didn't want to fuss at him more than I felt I already was... So, I'm just writing this after taking a nap.. hoping that you guys will make this right somehow. Please respond.Sincerely from your local nighttime FedEx Freight freight handler,Todd Jurgens II*new additional information* after doing some research and then letting my truck get hot and finding a level surface to check my fluid, I saw that the trans fluid is much higher than the max portion of hot on the dipstick. That would seem like a logical cause for the gasket leak to me. Also, post post script here.... I checked the receipt and it shows 12 quarts of trans fluid put in... That's actually the amount the entire transmission takes with the torque converter included, not the amount of fluid put in for a dump and refill. I'm available anytime with the receipt to help get this right. Thanks again for your services prior to this, and the oil change this time was still top notch, but please help me get this honest mistake corrected.Edit: I went back today(the next day) and Giovanni, the assistant general manager, re-checked my fluids and removed the excess transmission fluid. They are making a good effort to get my issue resolved.Services: Transmission
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August 2023 by David Szpakowski
Just got a new car and wanted to get an oil change just to be safe and get an initial look. Giovanni is the man he took a look at and let me know that it looks like they just changed it and said no need to come back in 2k miles. Then he looked over everything and informed me of everything that may be a concern. He could have easily just taken my money but he handled it how a true gentleman should. Recommending to everyone I know and will be my new go to stop for car trouble. Thanks again Giovanni you the real MVP
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August 2023 by Rachel Clifford
Uncle Ed’s Oil Shoppe was a great help to me today. Eddie was honest about what services I did and did not need for my older escape. Also very reasonably priced too!!Services: Transmission
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August 2023 by Peggy Lee
I was charged $80 for an oil filter and filling up my oil...nothing else was done even though the receipt listed several items completed. My oil was completely dry, so they didnt even have to dispose of any. I am highly disappointed and will not return.*Update..I went to the url I was directed to, explained the situation and complaint again and have heard NOTHING back.Service: Oil change
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August 2023 by Will C
5/5 Stan was very helpful and answered all my questions Dillon worked underneath my car I was done in 10 minutes and I saved almost $30!!
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July 2023 by Mya Catchings
Gio and Kaden are the best, they did an excellent job, checked everything and was very pleasant and knowledgeable. GREAT customer service.....HIGHLY RECOMMEND!!
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July 2023 by jenna mckervey
I come to this location with all my family members cars. This location has always been very helpful and professional, two men named caden and massada treated me with kindness. Thank you see you again in a few months for my oil change.Service: Oil change
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June 2023 by Michael Tufaili
These guys really did good work did not pressure me and checked everything to make sure the car was running at top performance. Brandon the Manager and Dalton were amazing guys and really took pride in their work. The car is older and and they knew that and only sold what that thought was needed and if I said no they understood! Great team great guys! Thank you Brandon and Dalton.Services: Wiper blade installation
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June 2023 by Shawn Kehrer
Been coming here for years and the service is always professional and friendly. Not too pushy but they let you know what's coming down the road.
