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December 2023 by Tatyana M
I live in Waterford MI.Today December 1th 2023 I got my paycheck . The envelope was torn on the side , and barely sealed with the tape.The letter came from.Berkley MI.It was sent November 17- th 2023. I don' t know what US Post Office worker open that envelope, but why I got it in this condition?What right do postal service employe have to open letters , and read personal info?
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November 2023 by Madyson Millard
I had a package that was supposed to deliver today and when I tracked it, it said invalid address and it was going to return to sender. I went and looked at my order and saw that I did put a completely wrong address for delivery. You are unable to go through to Annex via phone but I always receive a response within a couple business days by doing the ticket through the website. Today though, I was desperate to get through to someone and explained my situation in my ticket. I received a phone call within an hour from Alvin stating he saw my ticket and found my package for me and would hold it for me for pick up. Made my whole day and weekend!
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August 2023 by Elizabeth Brown
Amazon tracking says that my package was dropped off around 5 am. Waterford Annex says they never received it. I believe Amazon.The next day they didn't deliver another package because "There was no access". The package was small enough to put in my mailbox, which they did the next day. Service is becoming progressively worse.The also delivered a package with a slash in it the same day.The never answer the phone. If it is answered by a recording, it tells you to hold for someone; then it cuts you off.And I still don't have my original package.
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June 2023 by Not A Real Name
They NEVER answer their phone so i'm not even sure why they have a phone number. While the note they leave says you can reschedule your delivery they DON'T HONOR IT.
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April 2023 by John
I'm not sure about other people's experiences, but I had a package that I did not sign for end up here. I put in a support ticket on USPS and then recieved a call that my package was there and I could request a redelivery or pick it up. I opted to pick it up and experienced no issues. Was in and out in under 5mins with my package
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April 2023 by William George
I went there to get a package and was treated very rude and impolite by James who worked at the front desk when you ring the bell for service. I hope to never be treated that way again He scolded me for not having a pink notice which the Post office never gave me to begin with. Very Unhappy to know that you can be treated in such a rude manner at a post office that I pay taxes on
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April 2023 by Skyler Kurmas
I have never had so many issues with mail being delivered. I am so disappointed with the service of this carrier. This branch needs serious help.
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February 2023 by Jeremy Sawasky
Had a package almost 2 weeks ago now that required a signature(senders choice, not mine) usps claimed nobody was home to sign, my wife works from home and was home all day. Carrier left a slip, i filled it out and left in in the box as instructed. Still shows that it's sitting here awaiting me to reschedule delivery. I have rescheduled delivery 3 different ways now. Online, with the slip and I called and spoke with someone. Package has still not been delivered and the online tracking still shows awaiting me to reschedule.
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January 2023 by Another Person
I would have gave zero stars, but not an option...been coming here for a long time to pick up my packages, man behind counter tells me they can't (not allowed) to do that. I showed him my tracking number and he tells me it's in transit out for delivery, I said to him, then why don't it say that, just shows that it's here.....not to mention, there is a sign on outside door that says customer pickup
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January 2023 by Senior Services
WORST EVER !!! HORRIBLE PEOPLE WORKING FRONT COUNTER!!RUDE and NOT courteous!!.Talk to customers any rude way thinkable. Especiallythis employee James. He cutscuts you off while you are trying to explain why you are there.
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November 2022 by Debbie Taylor
Inside it says "Ring bell for service" (it's a door bell) but unless you press it just right AND hold it, it doesn't ring. I pressed the button twice, waiting between each time. Finally pressed and held, then heard the buzzer.
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September 2022 by Steve C
Waterford USPS on Highland Rd is complete trash. No one cares about anything...no one knows what their doing.... no one is in charge....they have trouble with basic conversation.... mail is always a mess....wrong peoples mail going to wrong houses....days where there is just no mail brought out at all to our neighborhood....imagine if a privately owned business operated this way? It would be out of business. Just a sign of the times.... everything government run is a complete joke.
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July 2022 by Happy To Be Random
The Annex….where to begin. Just don’t go here for anything. This is not a real post office it’s a mail sorting facility and that is pretty much how they treat you like they are not capable of more than sorting mail. This is a useless building for mail assistance. Post master puts this guy at the window with zero abilities to help people. The Annex phone number might as well be disconnected because they never answer the phone, and for mail assistance I was directed to reach out to 1-800-ASK-USPS.
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July 2022 by Rick Rude
Waterford USPS on Highland Rd is complete trash. No one cares about anything...no one knows what their doing.... no one is in charge....they have trouble with basic conversation.... mail is always a mess....wrong peoples mail going to wrong houses....days where there is just no mail brought out at all to our neighborhood....imagine if a privately owned business operated this way? It would be out of business. Just a sign of the times.... everything government run is a complete joke.
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March 2022 by Brandon Nonya
These people can't deliver a package to the correct address. After multiple of my packages being delivered to the wrong address im fed up. No accountability
