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January 2024 by Tom Pecheniuk
Aaron helped me out alot. I was from mid michigan and having an issue with my vehicle. My cars check engine light was on. It wasnt a trans issue but aaron made me feel like I was in good hands. He is a great manager and was very concerned even if they arent charging money to inspect my vehicle. USA transmission shop inspected my car for free and Aaron informed of what he found out about my check engine light. I am very greatful to Aaron.
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November 2023 by Kirsten Smitham
Aaron was super helpful, I didn't get service but he ran the code machine for me and helped me reclip on the front bumper for free. Super great guys and they won't just try to get you to spend $ you don't need to. Will always come back here for any transmission service needed with any of our vehicles:)
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November 2023 by Brendan Tester
Took my jeep in because of a violent rattle clearly coming from the bellhousing… absolutely impossible to miss… get a call “nothings wrong with this jeep come get it” weird funny it tried shaking itsself to death from the moment i started it till the moment i got home… literally exactly what i brought it in for and somehow these guys couldnt out their finger on it. Not only that but they left my keys in the gas cap lanyard hanging out so anybody who walked by could have seen those and just took it… then the hood wasnt fully closed so i almsot smashed my windsheild taking off… didnt know id need to do a pretrip just to leave the shop
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September 2023 by Patrick
Made a call last week to USA to take a look at my transmission on my 2007 hummer h3 because everywhere else was too booked up to even take a look at it but they took it in the same day! They also told me that it would be about 2 weeks to get parts and complete the job and luckily got it done and back on the road in less than a week! I highly recommend the guys at USA and will certainly use them again for any of my vehicles needs. I will forever recommend my friends and family!!!
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September 2023 by Heather O'Connor
As I sit here and read reviews AFTER the money we spent on a 1/2 transmission rebuild for nearly $4000, 4 months later and they still can't figure out our trans issues, I would say that when you read the negative reviews even from many years ago, agree with them! I'm beyond disgusted with everything from transparency, hours of operation, how they treat your belongings, lack of knowledge to outrage pricing!!Conclusion:I did reach out to the owner in the message below.They "fixed the transmission thus far". I don't feel optimistic about it as there has been so many other things that has gone wrong here.1. Everything seems to be done over the phone. (40+ calls)2. When you pick up the vehicle, be prepared to take time off of work to get it cause their hours are not normal and you would like to see someone present when you review your vehicle.3. We were told that we would be given a 3 year warranty (over the phone). Later did he denied that warranty in person. Granted us only 12 months warranty, which is standard.4. When we picked up the vehicle every time, NO ONE was ever present and will leave keys in vehicles.5. Our vehicle was there for over 6 weeks this last go around. Because they could not figure out the issues the first 2 times! While there, it ended up with paint chipped all across it, plus one of our new dual muffler tips was bent. Took it back to show them as requested. They were getting loud and quickly denying any wrongdoing.6. Who eats in a customers vehicle along with not putting floormats down when working inside the vehicle?I am not sure how others may see this, but this vehicle is not an everyday vehicle we drive around. It sits in the garage like a classic on most given days. We poured upwards of $4000 cash into this project, and they just originally threw parts at it without knowing what the real problem was. I know anyone in their right mind that spends that amount of cash, would be upset as much as I am over their project not being properly cared for, for the time being that it was in the business presence.In the photos, I have shared the damage to the exhaust tip and some (but not all) paint damage.No apologies were ever given, wouldn't listen to customers' concerns upon arrival, and felt their behavior is acceptable. The owner stormed out of the parking lot instead of addressing it at the root. Not to mention, they continuously make excuses.
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September 2023 by Patrick Shivers
Made a call last week to USA to take a look at my transmission on my 2007 hummer h3 because everywhere else was too booked up to even take a look at it but they took it in the same day! They also told me that it would be about 2 weeks to get parts and complete the job and luckily got it done and back on the road in less than a week! I highly recommend the guys at USA and will certainly use them again for any of my vehicles needs. I will forever recommend my friends and family!!!
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September 2023 by Christina Hamblin
This place has done nothing but good to me and my fiancé!! We called so many shops and nobody would even look at our vehicle for 3 weeks they got us in right away, and there prices are way better then every place we called, they had our transmission fixed in less a week can’t say better things about them! Will definitely Recommend them to everyone I know. :)Service: Transmission
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September 2023 by Diana Thornbury
A friend recommended this shop after my car broke down and now I do too! Jay and Aaron were so kind and helpful and took a lot of the stress of car repairs away. I will be using them again, but hope I don’t need to!
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September 2023 by Rachel Riemer
Great employees who are honest and trustworthy. Great customer service, they will always do their best to squeeze you in and will go over and explain any questions on cost. Always do their best to make sure customers leave happy!
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August 2023 by Robert Adams
My 2013 acura rdx was shuddering while shifting gears, so I called them for some help. They let me bring my car in for them to take a look at my transmission for free. They were very supportive and had great customer service. When they started working on my car, they were very good communicators about when it would be done and what was happening to the car. There were some delays in the servicing, but they let me know whenever the completion date was pushed back. Nothing too serious, it was only a few days behind the original date.They were able to replace my transmission at 1/2 the cost it would be to get it replaced elsewhere/through other methods, which saved me a ton of money and time. They test drove the car when it was done to make sure it was good. When I drove it myself, I was thoroughly impressed with their handiwork. Thanks USA Transmission!
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June 2023 by Dave Tobin
If you have an older sports car and you need transmission modifications, USA will help you where other shops won’t. They do good work. They updated my speedometer gears after I had a new ring & pinion put in. Installed a Corvette servo, a heavy duty mode Transpak, a new higher stall torque converter, and a new pan.Service: Transmission
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June 2023 by Rick Holloway
It was the first time I've had any sort of transmission issues, so naturally I panicked and scrambled to find a fix. USA transmission was the first business to pop up on Google. And for good reason! Every step of the repair, down to the cost of the individual parts, was explained to me in detail. I was given a breakdown of the price, the repairs, the time it'd take to fix, everything was explained extremely well! If you're having vehicle issues, I'd highly recommend this place. My car went in on Tuesday, and was available for pickup that same Friday. 11/10 business, I'll definitely be coming here for all of my auto maintenance needs.Services: Transmission
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March 2023 by Fishing with Garrett
I would definitely recommend USA Transmissions in Waterford to anyone. They were great with communications daily and patient with me trying to use my warranty. My warranty company backed out on their coverage. Ruben and Aaron were great they rebuilt my transmission on my 2012 Jeep grand Cherokee along with installing a water pump, AC Condenser and motor mount. They did every discount they could for me. I really appreciate you guys and I highly recommend USA Transmissions in Waterford. Thanks againServices: Transmission
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March 2023 by Quinton Wilson
Had a trans rebuilt by them for over 4000, lasted just over 2 years and it started slipping. Called and they wanted another 4000 to fix it. When i asked why i would take it back after the work the first time only lasted 2 years was told i drove over 30k miles and that could be part of it. Truck was never used for towing even. Overall could have been a bad day or whatever, but will never suggest them to anyone when your work speaks for itself.
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February 2023 by Stormy E.
These guys fixed/replaced my brakes, rotors and calipers, spark plugs, replaced the battery, and a couple of other things needed on my car. They took great care of me, worked with me, and for me, to keep things within my budget at the time, which was so appreciated. I would definitely go to them again!!! Very reasonable, and great guys!!! Thank you, Jay and Aaron!!!Services: Battery
