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July 2023 by charles skorupski
got a phone from a gentalman named Andrew very knowledgeable showed me things on my phone I didn't know it could do. but explained it so I could understand I have ADD and he was very patient with me I will recomend Andrew and verizon to anyone who needs a phone thank you
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June 2023 by Ron Stark
I baught some ear buds and they don't work , they told me call the company that made them,I Google the name ,called the # the # don't even work . I feel like Verizon ripped me off cause I'm stuck with ear buds that don't even work, THAT I PAID FOR . I suggest not buying anything here cause I doubt this store allows you to return anything so they make you go through hassle and hunt down the company even though THEY sold the product. Never going here ever again . I hope this store closes. 1 last thing , I don't even know why they sell the brand I got (aukey) cause Amazon kicked them off the platform so they no longer carry the product cause aukey paid ppl to create good reviews
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May 2023 by Sunday Petto
Great customer service! John made our experience so easy and pleasant. Will definitely return for upgrades etc.Andrew was a great help at our last visit too.
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May 2023 by Kylie Petto
Went in a few weeks ago to do an emergency upgrade on one line on our account. Andrew was super helpful and friendly. He made the entire process quick and painless. He and John were knowledgeable and efficient.We were so pleased, we came back to upgrade two more phones on our account and added two more lines with John. He helped us find the best deal available on our account and took the time to answer any questions we had. He was super friendly and even stayed late to make sure we were all taken care of.I'll be recommending John and Andrew to everyone I know. They are amazing employees and I'm so grateful for the time and care they put in for us.
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April 2023 by Benjamin Botwinski
Had a wonderful experience working with John B. He incredibly knowledgable about plans and phones and he was so friendly and helpful. I would recommend to anyone.
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March 2023 by Adam Iciek
John was absolutely amazing. Helped me change plans get a new phone and saved me money. Very friendly and fun to work with
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March 2023 by Rod & Elizabeth Marsman
John Burger was kind, patient, and very helpful with my many questions. Gave recommendations for other options that I was not aware of. Would definitely come back & request John.
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January 2023 by Leslie Garvelink
I needed a charging cord. Andrew was very helpful and friendly.
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December 2022 by Emily Iciek
John was awesome! He knew what he was doing. We had been told one thing at another location and come to find out prior location never added insurance to one phone. I had to buy out the phone and ended up doing the upgrade. I'll definitely be back to upgrade my phone!
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December 2022 by Cindy Meyer
When I entered the store I was vaguely greeted and asked what I needed. I was there for a simple curbside pickup. The clerk was working with another couple so I patiently waited. After 48 minutes of him not even glancing my way, I politely asked “am I simply here for a pickup or will I need further assistance?”. Clerk curtly replied, “you only have a pickup but I’m in the middle of some issues here”.. he then grumpily asked my PIN number and I was out the door in less than 3 minutes. Seems to me he could have acknowledged me and grabbed my pickup for me while he was waiting for things to download on the other customers phone. I’m giving a poor review because of his attitude and rudeness towards me. He did not have to answer me with a rude and aggravated tone.
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December 2022 by Lindsey Poliski
John was the most amazing and helpful person ever! He was super knowledgable and helped the transition so easy. Highly recommend working with him!
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December 2022 by Amy Thayer
John Burger has superior customer service, the best I’ve ever had! He went above and beyond to help me figure out a problem I’ve been trying to solve for months!! Excellent service, thank you John @ Russel cellular in Wayland!
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December 2022 by Marcos Balli
John Burger was amazing. I went to pawpaw and was told to keep calling around and nothing was being done. John was very upfront and got us taken care of. Thank you John!!!
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December 2022 by K Marvin
John at the Wayland office was great to work with. He was professional, friendly and helpful. Employee of the month material for sure!
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December 2022 by Betty Vanderkodde
I'm very pleased with the service, John answered all my questions and was even able to save me half on my bill by switching me to prepaid, great service
