-
December 2023 by Craig Turnbull
When I visit Michigan I always rent here.Great service, clean good running vehicles.Never disappointed ??
-
November 2023 by The Mandwella Effect
Worst location to rent a vehicle from. Booked ahead of time online and reserved an suv. According to customer service, a location is supposed to hold your reservation for 30 minutes past its time frame. My fiancé and I were only two minutes past our time and they literally gave away our suv. We ended up with a van and being told we should be thankful because this is considered a “luxury upgrade”.Two days into driving our rental and the change oil light is popping up. I call to inquire on what to do and the new branch manager Nyla responded with “I am busy with customers in front of me, I’ll have to get back to you”. I tell her to please take down my fiancés phone number because we are in the middle of the mountains, I don’t have the greatest reception, and that I currently cannot receive any voicemails. This so-called manager did not reach back out. I had to call back the next day just to ask what happened. Of course I get the run around and she claims she called me back, yet there’s nothing on my phone or my fiancés either. I even mentioned that you could of gone the extra mile and tried emailing me with a response because it is on file. She was nothing but rude, disrespectful, highly unprofessional, and completely dismissive of everything.I took my complaint to customer service and never received that call back from the higher ups like they promised. That call took place back in August and here we are three months later still with no response from corporate.The only person who deserves any recognition at all is the Assistant Branch Manager JJ Edwards. He was kind, thoughtful, honest, and tried his best to help direct us on where to go moving forward. I truly hope he got the promotion and is the one is charge of this location because he knows how to treat a customer with the respect and dignity they deserve.If JJ is not in charge and it’s still Nyla running this location into the ground, then I highly recommend you steer clear. I highly suggest the Garden City location off of Ford Rd. It’s much bigger, way nicer, has a lot of inventory to choose from, and Michele Crissman will treat you right.
-
November 2023 by Christopher Stephans
Good experience. Pleasant service. Good car at reasonable rate.
-
September 2023 by Stephanie London
The customer service I received here was so appreciated! Everyone was awesome.
-
August 2023 by IKON Lewis
Won't go anywhere else now to rent a car. These guys really took care of me at a time when I really needed it due to a car accident.They also reach out periodically during the rental to make sure everything is going well. Great customer service! ??
-
August 2023 by Sergiu Mustatea
Stay away! Can't give them even one star! Once I booked a certain vehicle over the net. When went to pick it up, that car was not availbale.Second time, I am again booking over the net. Not only they didn't have that particular vehicle, they didn't have a car at all! I had to completely change my business plans. Stay away!
-
July 2023 by Sk Rajan. Raj.
The staff here are great. Keep up the great work guys. ? ??
-
July 2023 by J G.
Contracted rental car by my car insurance company during car repair. Had previous experience with company for personal rentals. Service on MI avenue in Wayne, MI did a great job in getting the car to me, in making sure that things went well when the rental period went longer than expected, and made for an easy return when my car had been repaired. Good followup and service. Thanks for making a stressful situation, less so. Highly recommend.
-
May 2023 by Haley M.
my mother in law called in a emergency to get a rental car . we are about 1 hour and 30 min away from our home I let them know that my minor child was with me and I need help right away if they can. they started to argue with my husband then told us that we were rude and they were not before they ended the phone call they said "I'm not going to help you and your child because you guys are being rude." After this happen I spoke to the manager and he was okay with us sitting on the side of the road all night with our child. 0 STARS!!!!
-
May 2023 by Michael Owens (Michaelisatlarge)
Extremely nice staff, clean and good car that I got on short notice it was better than expected and they don't force you to put it on a credit card they also take debit unlike the other one I went to and was unsatisfied
-
April 2023 by Lia L.
Very nice and helpful. David (i think) saved me time and money & very friendly. Thank you!!
-
November 2022 by Martez Blue
Could've included the additional cost for the rental since it wasn't my fault they didn't have cars in stock but oh well...
-
October 2022 by Ma'dhi Torres
I love this location. They are always very accommodating and friendly. Micah and David are very efficient. There was a particular time where they had no vehicles in the car class I reserved and Micah upgraded me at no extra charge which was even better it was a minivan that held more of us for our trip. Devon, the detailer was very friendly and got me back home quickly.
-
October 2022 by Matt Guilford
I always rent from this location when I fly into Detroit because you don't pay all the extra airport fees. The only problem is that they aren't open 7 days a week or after 5pm.
-
October 2022 by Toni Fredendall
Not enough cars you have to wait. They have to upgrade you as they never have the right car. Manager was a tad rude upon return
