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February 2024 by Richard Copus
I usually file online with turbo tax had some issues this year so i figured i would give one of the services a try Jackson hewitt was the closest and since i dont currently have a car so i tried them i will be doing my own taxes from now on they said 34 federal return both turbo tax and HnR block say im due 1500 that big of a difference should be criminal
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June 2023 by Amber O
Do not think you’re getting any type of a deal worth doing your taxes with Jackson Hewitt. The tax experience is already stressful, to have someone who was rude and not very communicative while entering very important numbers is unacceptable.I filed in mid March, the person told me I was getting a $500+ refund from federal before realizing she hadn’t entered all of my paperwork that she had in front of her. Next she tells me I owe $225 federal, I pay the amount owed and left feeling uneasy about how it went. I filled out a survey and email to the company expressing my concerns about my experience, nothing.Flash forward to this weekend when I receive a notice from the IRS I owe another $229. It’s not the amount owed, it’s about someone who doesn’t know what they’re doing preparing taxes for others. Hire more staff, hire people to train your employees, allow them to shadow someone to help build confidence, literally anything other than what you’re doing now.
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April 2023 by Gary Hoover
I was 2 years behind on my taxes and the JH team took care of everything fast affordable and accurate and they just did my current taxes, great job I highly recommend them.
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March 2023 by Ibella Green
I have been dealing with Jackson Hewitt for almost 20 years and they have did their very best to make sure my taxes are you done right to the of their knowledge, great company I'll be with them every year.
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March 2023 by Sharnette Frazier
Office was very pleasant and friendly tax preparer was very organized and patient and helpful Thanks Mattie
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February 2023 by kRaZy (Krazyascanbe)
The best experience I have everytime I come here. Love how they treat you, explain everything to you step by step, friendly and great service everytime.
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February 2023 by Tamara
Syed is absolutely wonderful and he gets the job done I have been going to him for 6 years always get the biggest refund
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February 2023 by Jeremy Miller
I've been filing with Jackson Hewitt since 2017 and they have always been professional and always tried to get me the maximum funds
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January 2023 by mAmAbEaR (gRuMpYmAmA)
The best experience I have everytime I come here. Love how they treat you, explain everything to you step by step, friendly and great service everytime.
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January 2023 by Tyra Anderson
I’ve been coming here for years and they always provide great service
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December 2022 by Kenneth Steffes
The workers were very courteous and amazing. They were very knowledgeable about the taxes this year. They worked well as a team to help out as much as possible.
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May 2022 by Patrice Blount
Wasted my time and charged me for canceling the botched job they did. All the allowances that I told them I qualified for and said I didn't they didn't try to find me any relief or said I didn't qualify,that was not true. They wanted me to pay over 500$ yes that's what I said,for them to tell me I owed which I knew but to not even make the effort to find me tax breaks I knew I qualified for.I went right home turbo tax saved my tax year and I got what I was expecting. Don't be afraid to use other tools at your disposal only you know what you need. I'll never use jackson Hewitt again
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May 2022 by RatingJewel061
Good and knowledgeable people always willing to help with any concerns. I don't hesitate to refer people to Jackson Hewitt in Wayne on Michigan Ave
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May 2022 by Lamia Gulli
I had a really great experience working with one of the accountants. Highly recommended.
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April 2022 by Andrew Schroeder
I recently moved to the neighborhood and want to support the local businesses. Unfortunately, this was a completely HORRID experience. Maybe it's because of tax crunch time, but Syed charged for a blank form, would not provide a paper copy of my return (???), was overall extremely rude and defensive, talking over me, "shut up", and in error about the data provided and forms completed.No resolution possible without respect. Visa payment is being reversed. I'll make the drive to my previous provider in northern Oakland county to have things fixed up.
