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November 2023 by Princeofpeace (Princeofpeace)
Was in and out so quick
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March 2023 by Jackie S.
I have been banking at the branch located on the northeast corner of 14 Mile and Farmington Roads for about twenty years. It is within walking distance of my home. In the beginning, it was your typical neighborhood friendly bank. The branch manager always smiled and asked if there was something he could help you with. Somewhere along the line, this bank forgot what the basis of good banking is and adopted a business model that boggles my mind. The only reason I keep returning is Judy, the assistant manager. She'll do anything to assist her customers. The manager, sits in a glass office, which I refer to as the aquarium because she is a cold fish. The other employees are hardly ever the same. I always wonder if they are on some kind of rotation with the entire corporation; if any of them ever look familiar, they are gone the next time. No one, except, like I said, Judy, ever acknowledges me by name, especially the fish in the aquarium even though I have had a lot of money there over the years. And this is supposed to be "relationship banking?" My point is why doesn't "corporate" promote Judy, who represents what good banking is and stick the cold fish in a corporate office somewhere? That along with having employees who are there long enough to get to know the clients' names? I have thought of leaving a million times, and maybe eventually I will, but I would probably miss Judy, and if she ever left, this branch would probably close down due to lack of business.
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April 2022 by Beast Bean
These people are very unprofessional and don’t know what they are doing. Wouldn’t come back to this location.
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April 2022 by Darlene Arnot
It was fast and easy!
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July 2021 by Ryo Walsh
Very pleased. Received my checks. Took a bit of time. Not unexpected, however, I was asked to leave a review BEFORE I received them. Would prefer to have been asked to leave a "review", AFTER I had received the checks (and after my first statement, too). Anyway, seems to be a nice old fashioned style bank. Very pleased.
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May 2021 by S N
Been my bank for many years. No issues at all. Shayanne at customer service is absolutely wonderful - friendly and always remembers my name. Location works great for me. Never too long a a wait. Flagstar has an adequate number of branches in my area. Website is easy to use as well.
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February 2021 by Zachary Jaghory
Went there for a simple document notarization, but because their notary is incompetent, he misunderstood what the documents were asking for and turned us away. We had to go to another notary who not only helped us out, but also confirmed that the Flagstar guy didn't know what he was talking about.
