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December 2023 by David M.
When a break in mortgage rates happened we made inquiries with a few banks and found Key Bank had very competitive rates. We were interested in refinancing our rental properties as well as our personal residence. The added plus for our rental properties was that Key Bank did not require us to move them out of their LLCs in order to refinance them. So we were able to lower all of our rates without any hassles. The staff were all professional and easy to work with.
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October 2023 by Timothy Raschke
Went to this bank, it was under construction inside but still open. Which isn't terrible, but it wasn't a really good look.I arrived to cash my check, sent from KeyBank, the cashier first tells me after I pull out my license + social security card, that my social security card is not a valid form of secondary id. Whatever, your website says otherwise though. I had my cash app debit card, which was accepted as form of ID (but not my USA signed and still attached to the address card social security card)Finally she gets the check near a machine, or so I thought... NOPE! She CALLING some automated bank line? MANUALLY ENTERING THE CHECK DETAILS? What is this? 1995? So I have cashed 8k worth of checks this year, Walmart, 3 other banks, not one CALLED someone, the check just gets scanned. She then ENTERS $123,000 instead of $1230 while training a new employee on the process too, having to redo a total of three times.Finally, they scan the check (guess I was suspicious in my pizza planet shirt), everything seems well. But then the teller says now they can't scan my iD. So not only have they hand written all over my check, they even actually processed it and left the numbers on it, they tell me they won't honor the check because now my Id won't scan.Don't bank here, look at the reviews, this isn't KeyBank this is ClownBank.
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July 2023 by Andrea Durhal
My experience with Key has been great! The staff is welcoming , friendly and helpful. However, the General Manage is the greatest. Najla is very friendly and always ready to help. I haven’t been a member long but she makes me feel like I ‘be been there for years. Great customer service!!! Hands down one of the best banks. Ever!
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April 2023 by da don
Terrible experience. I opened an account online for a bonus. One of the requirements is to have a direct deposit of $500. I did direct deposit with my job. I was told that it wasn't eligible. I have never had an issue like that before when it comes to payroll at my job doing direct deposit. payment type “Bank transfer “ not “payroll “. I should tell my hr that they're doing fake direct depositsI won't waste my time with keybank ever again.
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February 2023 by Pamela Leonard
I didn't make an appointment big mistake. Ended up waiting 2 hours. My fault , nice people. Set up an account
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December 2022 by A Gree
Went in to open an account today and a lady named Saba (spelling?) had an immediate attitude because we didn't call to make an appointment first. Seriously!!?? It wasn't even busy!! After a couple of questions that my husband had regarding opening a new account... he was continually met with a very unhelpful and snarky attitude by Saba. Keybank will never be even a second thought and we took our business elsewhere. Very BAD service!!
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July 2022 by Nancy Radawick
Keybank on Orchard Lake Rd in Bloomfield, MI is the worst banking institution that I have ever had to deal with. If you value your time and money do not do your banking with Keybank, and more importantly with that location.
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March 2022 by Katelyn Rix
Highly recommend this bank, amazing staff. Micheal, Thank you for everything you did for me today. Check them out, you will not be disappointed.
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December 2021 by Jeff Williams
They wouldn't except my card even though I had legal documentation showing the ownership of card being mine. I told them other locations never had this problem but they still would not except it and would not give me a clear answer why. Worst customer service that I ever had at a bank
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December 2021 by Dexter Ave 313
Worst service ever denied me my money because my daughter is black and was rude to use but where white customers and nice to them but still denied me service and theater to call the cops on my daughter so will never be going here and I’m canceling everything with them will not recommend this bank at all to anybody
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September 2021 by Alysia Sanders
Worst bank ever my card was stolen and Cathy the fraud department lady denied my claim because I didn’t file a police report which she told me I did not have to do ! And the charge you to MOVE YOUR MONEY from you savings to your checking account
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June 2020 by Becky Dotson
Everything! They really care about their clients and truly have everyone's best interest in mind. love them.
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March 2020 by It’s Omar
The staff are extremely nice and very professional. I’ve never had a problem with them. To be honest this is the most easiest bank and best bank for small businesses in my opinion. It’s also right next to my house 10 seconds away you can’t beat that either lol
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August 2019 by Morgan Senick
Really good interest rates on the savings account. Helpful staff
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June 2019 by Val Fiott
This is an excellent bank with very professional people working there. Jarrod runs a great operation.