-
September 2023 by Anna Sordello
A claim for a test that Orchard Labs claims that they performed on my behalf was sent to Medicare. Medicare paid them $94.08. I just filed a FRAUD CLAIM to medicare because I did not have a test done by this lab. Watch out seniors, check all materials being mailed to you. REPORT FRAUD.
-
June 2023 by Liz Lopes
Unable to reach by telephone. Called both numbers both had same recording. Totally unable to reach them to stop shipments
-
May 2023 by BARBARA BARRETT
I’m trying to cancel these tests being sent to my house that I did not order. It’s impossible to reach anyone to do so. my next step is to call Medicare and stop payment.
-
April 2023 by J. Licata
This company is horrible I emailed them to cancel their free otc tests 2 times and called no response . Be very careful when going to this company.
-
March 2023 by Paul A
This company just cold-called me asking to confirm personal and insurance information. When I asked the sales rep to provide the doctor who ordered the tests and the lab work performed she said she would look it up and put me on hold. Someone named Myra, claiming to be a supervisor, then picked up the phone and wanted to confirm insurance information. I told her that I would not buy anything and I wanted to be removed from their call list. She ended the call immediately.At no time were they able to give me my correct name, my doctor or the lab work requested, but they kept asking for more personal and insurance information.Be very careful dealing with this company!
-
March 2023 by Paul A.
After reading the other 1-star reviews of this company, it looks like they've gone from being just a horrible lab to actively trying to scam people.I got a cold-call from Orchard Labs to confirm personal and insurance information. When I asked the sales rep to provide the name of the doctor who ordered the tests and the lab work performed she said she would look it up and put me on hold. Someone named Myra, claiming to be a supervisor, then picked up the phone and wanted to confirm insurance information. I told her that I would not buy anything and I wanted to be removed from their call list. She ended the call immediately.At no time were they able to give me my correct name, my doctor or the lab work requested, but they kept asking for more personal and insurance information.Be very careful dealing with this company!
-
February 2023 by Faizan Shah
Great to be able to find them. Got my results in a timely and efficient manner. .
-
January 2023 by Catherine Sundwick
This has nothing to do with a laboratory service. This review has to do with your courier service. Today (12/29/22) while traveling down US23 southbound near I-96 one of your drivers (car #E1) was tailgating me to the point it became dangerous. At two different times I had to break due to the traffic in front of me. Each of these times I was afraid she was going to rear end me. She was so close to my car I completely lost sight of the hood of her vehicle. I find this completely unacceptable and dangerous. As I was exiting the expressway at my given exit she flipped me off. I hope this driver will be reprimanded and held accountable for her reckless driving and disregard to other vehicles driving.
-
December 2022 by Imogene Robinson
The best medical experience I have ever had! It was so easy and the people were so pleasant. It took 10 minutes at best, including arrival time, and then I got the results in less than 24 hours– great job guys!!!
-
May 2022 by Kevin Nichols
6.01 saftey. 6th paragraph."All employees that drive a company vehicle, drive their own vehicle regularly on company business, or rent vehicles while on company business are required to comply with all the terms of the Motor vehicle safety policy (section 9.01) at all times."9.01 part 3 vehicle maintenance. 4th bullet point."Keep the exterior and interior of the vehicle clean at all times"The above is from their company handbook. This is NOT followed at all and I was terminated for complaining about it. I complained for over 10 months which is well documented by pictures and messages. The one day I refuse to drive a dirty van and they call it refusal to work... I will say, my mental health has been so much better not having to deal with the two "managers" of the logistics department! Good riddance.
-
April 2022 by Erica Goldston
Very friendly and professional staff. Appointment process was easy. Also, received my results in less than 24 hours.
-
April 2022 by Nicole Johnson
Fast and great customer service. Online portal easy to use. Enjoyed the text updates and confirmations. Great experience!
-
February 2022 by corzet hall
Quick and easy! Great people there to assist! I highly recommend!
-
February 2022 by Megan Doyle
I brought my preschooler to the Pontiac location for a drive-up PCR test. We had made an appointment, and the process took about five minutes from arrival to departure. The staff members present were kind and efficient…my daughter was actually sad to leave so quickly after the test because she “liked it there.” :) We received results the next morning at 3am, so well under 24 hours. We will definitely return if any of us are exposed or symptomatic!
-
February 2022 by Imogene Brown-Robinson
The best medical experience I have ever had! It was so easy and the people were so pleasant. It took 10 minutes at best, including arrival time, and then I got the results in less than 24 hours– great job guys!!!
