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August 2022 by jill c
The last time I was in there it was filthy, workers ignored dropped items on floor from food to service ware, will never return.
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February 2022 by Michelle Mack
Tim Hortons always has fresh, delicious coffee. This location served us old coffee that was very weak, and because we were traveling, we didn't have our first sip until we were already on the freeway. Very disappointing.
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February 2022 by Glenn Doughty
couldn't dine in drive through only but the service was great nice to see positive friendly worker with a heartfelt smile
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February 2022 by Craig
I went to order and the girl at the window said I was hot while I was trying to get Tim bits. Great confidence boost love the employee;)
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January 2022 by Helen Alford
Went for coffee and a treat, but did not expect how delicious the mocha mint cappuccino to be so delicious. The service was good, and I actually ordered the TimBiebs, which were pretty good. My daughter got her usual crullers which is always yummy.
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January 2022 by amanda zaier
The Iced Mocha was very good, but the bagel sandwich was awful. I ended up tossing the bagel sandwich- it wasn’t edible. Service was fairly quick and courteous.
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December 2021 by carly holshoe
Drive thru is not always fast but I will wait because the employees are friendly and my order is always spot on and tastes great.
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November 2021 by Ashley Stevens
To the assistant manager that worked her butt off on Wednesday November 10 at 730am you were the only one working and you were absolutely amazing, caring, friendly, smiling! Thank you so much for the hard work and dedication to your patrons!! I give you personally a 10
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November 2021 by william kendall jr
Coffee and ice caps are great... when you can get them. Google shows the West Branch Michigan location open 24 hours and verified within the last week but when you show up to the store, they are closed by 6pm. If they are not open 24 hours, don't advertise they are and that it was verified.
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November 2021 by Andrea Moede
It is 5:04 am October 30,2021. According to Google “the business” updated its hours to 24 hours everyday. It was NOT open. Cars in parking (appear to be workers). No lights and showing closed. How is anyone to know when something is open or closed when you go and it’s closed but you’ve reported that you have said hours and it should be open.
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October 2021 by daniel lefevre
Great tasting food and drinks! Unfortunately many complain about the wait time and service without realizing What it takes to offer many items that are of superior quality than what the competition offers. Overall “yes” you will often wait longer depending on what others in front of you are ordering not to mention what you will order and the time it takes to prepare. However important to remember is that you stopped because you wanted “better” and perhaps get what others don’t offer. Thank you to the workers for all your hard work!
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August 2021 by John Rusanchin
Long lines at lunchtime are to be expected. The food is tasty. The iced cappuccinos are very satisfying. However, the staff, though efficient, don't seem happy. No smiles from anyone. I'm not saying I expect rays of sunshine from everyone, but sheesh! Cheer up, or at least don't seem robotic.
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May 2021 by Chrissy Brinkman
They aren't to friendly, we have been trying to use our gift card for a year now and all we get is they don't want to deal with it
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October 2020 by Abbey Hayes
Time says they close at 10 but I’m assuming that’s Tim Hortons not Cold Stone because they said they close at 7. That’s a 3 hour difference. I suggested a closing time edit. We live in West Branch and have been here before so not only is the service lacking they are constantly out of items. I’ve had family come to town and go there and they have also complained. I can see why a Culver’s came to town when the main ice cream joint here stinks. I wish they were better because I much prefer Cold Stone ice cream than Culver’s frozen custard.
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August 2020 by Krissy Cookson
Only thing good is there donuts customer service sucks big time never again