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March 2024 by Hilary Witt
Connie Dent is incredibly unprofessional and rude. She talks down to customers when they have a lack of knowledge of taxes. The entire reason people get their taxes done by tax professionals is the fact they do not have knowledge of taxes. Ignorance from customers should probably be expected. She truly is just a disgusting person. The office smells terrible like someone smokes 2 packs a day inside. If you enjoy paying way too much for way too little and having someone lick their fingers every single time they touch a piece of your paperwork then Connie is the tax prep pro for you. If you expect the same quality that H and R block provides at every other location, West Branch is the exception and you should travel to any other location. Tawas City might be some of the nicest tax pros in the state. Regina Fortner is AMAZING! Connie should get some training from other local tax pros. It would definitely benefit H and R Block to have someone who doesn't make their name sound bad, considering their services are wonderful. As long as you avoid Connie Dent, H and R is great. Her services are truly awful.
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March 2024 by Jayden Rundles
This is the second time using this office it will be the last
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March 2024 by Alana Davis
We was very pleased with the service provided by Michelle toady. It was fast in and out.
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February 2024 by miomanman
Awesome
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May 2023 by Gordon James
Connie dent was supposed to prepare our taxes. We left. This happened yesterday. I've already read similar comments about her here under my review. She tried speaking down to us, making it seem like we were a burden. Extreamly dismissive and rude. Why? She even said corporate was coming and was frustrated with us. Told us to "go screw ourselves" when we had had enough and left. This really happened. The person at the front desk's name was Michelle. Those cubical walls are thin...maybe ask her about what happened H&R Block. The last comment i seen about her just got a generic "please call customer service" message from the owner. Anyone reading this, just go somewhere else. H&R block doesnt care enough to do anything about her. So just avoid this location. If you have to go there, I would specifically ask for someone besides Connie Dent. I was there to file my taxes, my businesses taxes and my fionce was there for her taxes. So theres 3 customers she cost you guys right there
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April 2023 by TheAshYam
Fast efficient and helpful. One stop shop for what you need
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April 2023 by David Schumaker
Very professional service, I am completely satisfied!
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February 2023 by Mareena Laroque
If i could give this business negative stars i would. Connie dent was our tax advisor and she was very rude and very unpatient with my husband and i. I will never go back to this place. And it disgusts me how unprofessional the H&R blocks are in this area.
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February 2023 by Kenneth Crawford
The tax professional that I worked with was not very knowledgeable nor was he friendly also did not do his job properly
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April 2022 by tammy headworth
Michelle is competent and easy to work with.
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March 2022 by William Stirton
We have had our taxes prepared by Connie down since the late 90s. She does a great job for us every year can we feel fortunate to be able to trust her with our taxes.
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March 2022 by Scott Bateson
I've been comin here for yrs now . Treated like family not just an average person , and yet still on a professional lvl .
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February 2022 by Dawn Rozumny
Connie Dent was very fast and efficient... Knows how to do her job and very friendly, awesome experience will come back to her next year!!
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June 2021 by Dana Thayer
I called about issues with my refund, emailed, ect my agent even answered the phone ones took my name and number said shed call back and never heard anything again. Been over 90 days of trying to reach them and have no luck and no refund that I am supposed to have by now!
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April 2021 by Lynzey Bre
Very disappointed, Connie was very rude and condescending. Repeatedly asked personal questions, then would comment on them in a rude way. She also didnt like the fact that I didnt work. When I called her out on how she was acting and telling her that I would go else where, she tried blaming her rudeness on her mask covering her mouth...Horrible experience...Would not recommend going there.
